Terms and Conditions | Vernons.com
VERNONS.COM TERMS AND CONDITIONS
DownloadVERNONS TERMS AND CONDITIONS
Sportech (Alderney) Limited End User Agreement
Dated 21st February 2012
PLEASE READ CAREFULLY THE FOLLOWING LEGALLY BINDING AGREEMENT BETWEEN SPORTECH (ALDERNEY) LIMITED, UNDER THE BRAND NAME OF VERNONS AND YOURSELF (“YOU”). BY CLICKING THE "I AGREE" BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS (INCLUDING THE SOFTWARE PROVIDER END USER LICENCE AGREEMENT SET OUT IN THE APPENDIX TO THESE TERMS AND CONDITIONS), THE RULES OF EACH INDIVIDUAL ONLINE PRODUCT AND OUR PRIVACY POLICY SET OUT AT www.vernons.com/privacy (TOGETHER THE “AGREEMENT”)
PLEASE MAKE SURE YOU FULLY UNDERSTAND THE CONTENTS OF THIS AGREEMENT. IF YOU HAVE ANY DOUBTS ABOUT ANY OF YOUR RIGHTS AND OBLIGATIONS RESULTING FROM ENTERING INTO THIS AGREEMENT, CONSULTATION WITH AN APPROPRIATE LAWYER IN YOUR JURISDICTION IS ADVISED.
BY CLICKING THE “I AGREE” BUTTON, YOU ALSO AGREE TO THE USE OF ELECTRONIC COMMUNICATIONS IN ORDER TO ENTER INTO CONTRACTS, AND YOU WAIVE ANY RIGHTS OR REQUIREMENTS UNDER APPLICABLE LAWS OR REGULATIONS IN ANY JURISDICTION WHICH REQUIRE AN ORIGINAL (NON-ELECTRONIC) SIGNATURE, TO THE EXTENT PERMITTED UNDER APPLICABLE MANDATORY LAW.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT CLICK THE "I AGREE" BUTTON AND DO NOT DOWNLOAD, INSTALL OR OTHERWISE USE THE SOFTWARE. REMOVE THE SOFTWARE FROM YOUR COMPUTER.
1. DEFINITIONS
The following words and terms, when used with this Agreement, shall have the following meanings, unless the context clearly indicates otherwise:
Applicable Law Any laws, rules and regulations that apply to You in the country where You live, and, if different, from which You are conducting such activities, including (without limitation) those relating to online gambling, access to or use of the Website (and participation in any of the Online Products) and/or the Software, the making of Deposits and the receipt of any Withdrawals
Deposit Any transfer of funds from You to Your Player Account either directly or through a Payment Provider
IP Rights Any and all intellectual property rights, of all types or nature whatsoever, including, without limitation, patent, copyright, design rights, trade marks, data base rights, applications for any of the above, moral rights, know-how, trade secrets, domain names, URL, trade names or any other intellectual or industrial property rights (and any licenses in connection with any of the same), whether or not registered or capable of registration, and whether subsisting in any specific country or countries or any other part of the world
Online Products The products and services that are made available on the Website from time to time
Payment Provider A third party payment processing company
Player Account One personal single account pertaining to one domestic household address, opened by an individual and maintained with Us to enable that individual to participate in the Online Products
Software The software that is required to be downloaded, accessed or otherwise utilized by You from the Website for the purpose of enabling You to participate in the Online Products, including any program or data file derived therefrom and any related documentation, and including any enhancements, modifications, additions, translations or updates to such software
Stake Any monies wagered by a holder of a Player Account in play-for-real Online Products
Us/We/Our Sportech (Alderney) Limited
Username and Password The username and password chosen by an individual upon registering on the Website and opening a Player Account
Website www.vernons.com
Winnings Any winnings received by You to Your Player Account as a result of Your participation in play-for-real Online Products
Withdrawal Any transfer of funds from Your Player Account
2. SUBJECT MATTER OF AGREEMENT
This Agreement covers the arrangements between You and Us in relation to Your use of the Online Products for playing play-for-real and/or play-for-fun, as applicable.
3. LEGAL REQUIREMENTS AND RESTRICTIONS
3.1 Sportech (Alderney) Limited is a company incorporated under the Laws of Alderney. Its registered office is at Millennium House, Ollivier Street, St Anne, Alderney GY9 3TD. Sportech (Alderney) Limited is regulated for the purpose of owning and operating online gambling products at www.vernons.com. The Online Products are conducted under a Category 1 eGambling licence issued by the Alderney Gambling Control Commission under section 7 of the Alderney Gambling Ordinance, 2009.
3.2 You can only participate in the Online Products and/or otherwise use the Website if You are the legal age as determined by Applicable Law.
3.3 In any event and under any circumstances, You cannot participate in the Online Products and/or otherwise use the Website if You are under 18 years of age.
3.4 Some legal jurisdictions have not addressed the legality of online gambling and others have specifically made online gambling illegal. We make no representation or warranty with respect to the legality or otherwise of (i) Your access to and use of the Online Products and/or the Website, and (ii) the making of Deposits and Withdrawals and receipt of any Winnings, under any Applicable Law.
3.5 We do not intend for anyone to participate in the Online Products and/or otherwise use the Website where such use is illegal. The availability of the Online Products and/or the Website does not constitute an offer or invitation by Us to use the Online Products and/or Website in any place in which such use is illegal. Use of the Online Products and the Website is forbidden wherever prohibited by any Applicable Law and any Winnings derived from such forbidden use will be void.
3.6 You accept sole responsibility for determining whether your participation in the Online Products and/or use of the Website is legal under any Applicable Law. Please consult legal counsel in the applicable jurisdiction if You have any doubts about the legality of your access to and use of the Online Products and/or the Website, or the making of Deposits and Withdrawals and receipt of any Winnings.
3.7 In the event that we suspect any unlawful, fraudulent or improper activity on Your part, We shall be entitled to inform relevant authorities, other online casino operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of such activity, and You will cooperate fully with us to investigate any such activity.
3.8 In line with Alderney Gambling Regulations You are entitled to exclude yourself from participating in the Online Products. Self exclusion lasts for a minimum of six months and means that Your Player Account will be deactivated and You will not be permitted to create a new account during that time. When self exclusion is implemented We will refund the balance in Your Player Account to You. Please send requests and enquires about self exclusion to casinosupport@vernons.com.
You have the full right to place a limit on Your gambling activity. Please refer to our Responsible Gambling guidance for further information on Responsible Gambling.
4. SECURITY
4.1 We only allow access to the Online Products on the Website through secured networks using encryption of the user name and password. You cannot participate in the Online Products without passing our customer security login.
4.2 You may not use the Website (or any of the Online Products) for any commercial use or on behalf of another person. Any use of the Website and the Online Products by You is for Your own private purposes only.
4.3 You may only have one Player Account, for which You will register using Your own, correct name. Each Player Account shall only have one personal single account-holder pertaining to one domestic household address.
4.4 You must keep your Username and Password confidential and agree not to disclose them to anyone. You shall be responsible for all activities and transactions conducted on Your Player Account. Any person who identifies him/herself by entering Your correct Username and Password is assumed by Us to be You, and all transactions where the Username and Password have been entered correctly will be regarded as valid. We will not be responsible for any third party access to Your Player Account and under no circumstances shall We be liable for any losses incurred by You as a result of misuse of Your Username and Password by any person or for any unauthorised access to Your Player Account.
4.5 You may not use anyone else's user name or password, and You will not use any other person's Player Account or means of payment to access or use the Online Products or the Software.
4.6 We use advanced methods for the encryption of username and password information, and any other sensitive information transferred to and from the client application and our servers, thus securing You and Us against manipulation attempts by a third party. You will not break in, access or attempt to break in or access or otherwise by-pass Our security. If We suspect that You have attempted to or may be attempting to break in, access or otherwise by-pass Our security or the Software, We will be entitled to terminate with immediate effect your access to the Online Products and/or have Your Player Account blocked, and We reserve the right to inform the applicable authorities.
4.7 We will only use your personal information in accordance with Our Privacy Policy, which is set out in full at www.vernons.com/privacy. We reserve the right to amend the Privacy Policy at any time in accordance with clause 11 below.
4.8 You acknowledge and agree that we may be required under certain circumstances to disclose certain information to relevant authorities should it be required under any Applicable Law or by any governmental or regulatory body, including without limitation for the reasons set out in clause 3.7 above.
5. YOUR RESPONSIBILITIES
5.1 It is your responsibility to ensure that You understand the rules and procedures of the Online Products and the Website and Your use of online gaming in general, before You make use of any of our products and services.
5.2 You shall not transfer in any way whatsoever your rights under this Agreement, without Our prior written consent, which may be given or withheld in Our sole discretion.
5.3 You are fully responsible for all taxes, fees and other costs incidental to and arising from any Winnings due to You as result of Your participation in the Online Products. You will indemnify and reimburse Us for any costs, expenses or losses that may be caused to Us as a result of any claim or demand made by any governmental or other authority, with regard to tax withholding obligations or similar obligations to which We may be subject in connection with processing Your Withdrawal requests.
5.4 It is Your responsibility to inform Us of any changes to Your registration details.
5.5 You shall provide Us with all information requested by Us from time to time that is necessary for the operation of Your Player Account, including, but not limited to, proof of identity, notarized documentation, proof of address, utility bills, bank details, bank statements and bank references. You shall provide Us with any such requested documents immediately upon request and not later than within a reasonable time of response. Subject to clause 3.7, all information provided by You to Us pursuant to this clause 5.5 shall be held by Us in confidence and in accordance with the terms of Our Privacy Policy.
5.6 You acknowledge and understand that separate terms and conditions exist with respect to promotions, bonuses and special offers that We run from time to time, and which apply in addition to this Agreement. Such additional terms and conditions can be found on www.vernons.com or will be delivered to You personally, as the case may be. In the event of a conflict between the provisions of such promotions, bonuses and special offers, and the provisions of this Agreement, the provisions of such promotions, bonuses and special offers will prevail.
5.7 For the avoidance of doubt, it is clarified that any use by You of the services of a Payment Provider will be subject to the terms and conditions of use prescribed by such Payment Provider. This, however, will not derogate from Your obligations to Us under this Agreement.
5.8 You are solely responsible for the supply and maintenance of all of the computer equipment and telecommunications networks and internet access services that You need to use in order to access the Website and each Online Product. We will not be liable in any way whatsoever for any losses caused to You by the internet or any telecommunication service provider which You have engaged in order to access the Website or any Online Product.
5.9 You acknowledge that a random number generator will determine the outcome of certain of our Online Products and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between a result that appears on the Software and the game server, the result that appears on the game server will prevail, and You acknowledge and agree that Our records will be the final authority in determining the result of Your participation in any Online Product.
5.10 You will not commit any acts or engage in any conduct that is or that could be reasonably expected to be damaging to Our reputation or to the reputation of the Software Provider or any other related service providers.
5.11 You will fully indemnify, defend and hold Us and Our officers, directors, employees, agents, contractors and suppliers (including without limitation the Software Provider) harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise as a result of or in connection with (a) access and use of the Website, the Online Products or the Software by You or by anyone else using your Username and Password; or (b) breach by You of any of the terms and provisions of this Agreement.
6. YOUR WARRANTIES AND REPRESENTATIONS
You hereby warrant and represent to Us that:
6.1 You are not a resident of, and shall not attempt to access or use the Online Service and/or the Website and/or the Software from, any of the excluded territories identified by Us from time to time (“Excluded Territories”). Currently, the Excluded Territories are Afghanistan, Antigua and Barbuda, Australia, Bulgaria, China, Cuba, Cyprus, Estonia, France, Germany, Hong Kong, Iran, Iraq, Israel, Kahnawake, Libya, Macau, Myanmar, Netherlands, Netherlands Antilles, Norway, Portugal, Republic of Serbia, Sudan, Syria, The Philippines, Turkey and the USA and its Territories. You acknowledge the list of Excluded Territories may be updated from time to time. IT IS YOUR DUTY TO CONSULT AND REGULARLY CHECK OUR WEBSITE FOR ANY CHANGES IN THE LIST OF EXCLUDED TERRITORIES.
6.2 You are acting on Your own behalf;
6.3 You are not restricted by limited legal capacity;
6.4 You are not classified as a compulsive gambler;
6.5 All details which You give or have given in the process of registering with the Website are accurate and You will continue to update such details in the event of any changes;
6.6 You are fully aware of the fact that there is a risk of losing money through the use of the Online Products;
6.7 You are not depositing funds originating from criminal and/or illegal and/or unauthorized activities;
6.8 You do not otherwise conduct criminal or unlawful activities and/or intend to utilize the Player Account in connection with such activities; You do not use or intend to use or intend to allow any other person to use the Online Products or the Player Account for any prohibited or unlawful activity, including but not limited to fraud or money laundering, under any Applicable Law;
6.9 You are not colluding or attempting to collude and You do not intend to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game You play or will play on the Website;
6.10 The debit/credit card details provided by You in the registration process are those of the registered account holder and the card has not been reported as lost or stolen;
6.11 You are not one of Our officers, directors, employees, consultants or agents or of one of Our affiliated or subsidiary companies, or suppliers or vendors (including without limitation the Software Provider), and You are not a relative of any of them (for the purpose of this clause, the term "relative" means spouse, partner, parent, child or sibling); in the event that you breach this restriction, one of the actions that will be taken against You is that You will not be entitled to any of Your Winnings;
6.12 You have not previously held a player account with Us or with any other online gaming operator which was suspended or terminated either by Us or by such other online gaming operator, and You have not in the past charged back any monies via any player account.
7. PLAYER ACCOUNT, DEPOSITS AND WITHDRAWALS
7.1 General:
7.1.1 When opening Your account you are required to provide certain registration details. You acknowledge that it is your responsibility to ensure all information supplied is accurate and up-to-date at all times. We reserve the right to void any Winnings if it transpires that You have provided incorrect or misleading registration information. You agree that financial account transactions will be handled by Us directly or through a Payment Provider.
7.1.2 Deposits and Withdrawals may be transferred from Us to You and vice versa, either directly or through a Payment Provider chosen by You (subject, however, to clause 7.4.2 below).
7.1.3 We shall endeavour to process Deposits and Withdrawals as quickly as reasonably possible, but You acknowledge that from time to time these may be subject to delays.
7.1.4 You acknowledge and agree that Your Player Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to Your local jurisdiction. Furthermore, the Player Account does not bear interest on any of the funds held in it. However, You may make Deposits and Withdrawals as specified in clause 7.1.2.
7.2 Making Deposits and crediting funds to Your Player Account:
7.2.1 Once Your Player Account has been opened, You will be able to credit funds to Your Player Account by requesting an electronic transfer of funds using any of the means set out in the Cashier section of the Website.
7.2.2 You agree to fully pay any and all payments and charges due to Us or to any Payment Provider in connection with your use of the Website. You further agree not to make any charge-backs (it being acknowledged that you shall not be deemed responsible for any chargebacks initiated by Your bank subsequent to the theft of Your card), or renounce or cancel or otherwise reverse any of Your Deposits, and in any such event You will refund and compensate Us for such unpaid Deposits including any expenses incurred by Us in the process of collecting your Deposit.
7.2.3 Each request made by You to fund your Player Account shall constitute a valid authorization for Us or for the Payment Provider, as applicable, to transfer the amount specified in Your request, by Us or from or by the Payment Provider chosen by You, as applicable, to your Player Account.
7.2.4 We will be entitled to determine minimum and maximum amounts that may be deposited in a Player Account, in Our discretion. These limits will be shown in the Cashier section of the Website.
7.2.5 We will be entitled to determine whether the funds that You have requested to be credited to Your Player Account are available, upon receiving confirmation satisfactory to Us from the relevant Payment Provider in accordance with such Payment Provider's approval procedures. Only when Your Deposit has been reconciled and cleared to Our satisfaction, will Your Player Account be credited with the relevant amount, unless stated differently.
7.2.6 You acknowledge that You may, from time to time, upon Our request, be required to provide additional details in respect of the Deposits made by You including proof of ownership of funds
7.3 Wagering and utilizing the Player Account:
7.3.1 Any Stake made by You will be treated by Us as an authorization to debit Your Player Account. Provided that the balance of Your Player Account at the time that the Stake is made is greater than or equal to the amount of the Stake, We will debit Your Player Account in the amount of the Stake.
7.3.2 Your Player Account will immediately be credited with the amount of any Winnings made by You except where these winnings have accrued following a bonus award. In these instances winnings will be credited to a bonus balance (pending winnings and bonus winnings) until wagering requirements detailed in the specific promotion’s terms and conditions have been fulfilled.
7.3.3 In the event of any errors it is Your responsibility to notify Us at the earliest opportunity. In order to assist Us in investigating such error, You should provide to us a record of Your transactions since the balance was last verified.
7.3.4 Any sums found to have been credited to Your account in error must be returned to Us immediately and any sums found to have been debited from Your account in error shall be returned to You immediately.
7.4 Withdrawals from the Player Account:
7.4.1 Subject to clause 8.4 below, You may withdraw any un-utilized, verified (in accordance with clause 8.3 below) and cleared funds held in Your Player Account at any time, by submitting a Withdrawal request. On any Withdrawal approved by Us including player identification, verification and anti-fraud measures, and provided that you give us sufficient information as to how the funds should be transferred to You, We will return the funds that are the subject of Your request to you in accordance with clause 7.4.2 (less charges incurred or any amount that We are required to withhold from Your Withdrawal in order to comply with any Applicable Law).
7.4.2 We will attempt to accommodate Your request regarding the payment method and currency of payment of your Withdrawal. This, however, cannot be guaranteed. Therefore, We may process and pay Withdrawals in a different payment method than the one requested by You, such as through different Payment Providers, a bank draft or wire transfer. Similarly, in certain cases, the currency of Your Withdrawal may not be the currency in which your deposit was made or that was otherwise requested by you.
7.5. Closing a Player Account:
You may close Your Player Account at any time by contacting Us at casinosupport@vernons.com, provided that Your Player Account is not expected to become in debit/deficit pursuant to any liabilities incurred through Your activities on the Website. On closing Your Player Account, We will return to You any positive balance held in Your Player Account in accordance with the rest of the provisions of this clause 7.
8. OUR RIGHTS
8.1 We reserve, at Our sole discretion, the right to:
8.1.1 Refuse any application to open a Player Account;
8.1.2 Refuse to accept any Stake on an Online Product; and
8.1.3 Change, suspend, remove, modify or add any game or tournament on the Website.
8.2 We will be entitled to make inquiries related to You, including credit checks, with third party credit and financial institutions, in accordance with the information You have provided to Us.
8.3 We will be entitled to withhold any pay-out or Winnings until such Winnings and the identity of the winning player have been verified to Our reasonable satisfaction (and You acknowledge that where Winnings exceed £130,000 such verification may take up to 14 days). You acknowledge that as part of Our verification process, We may require You to provide Us with a notarized copy of Your ID or any equivalent certified ID according to the Applicable Law of Your jurisdiction.
8.4. If We suspect unlawful or fraudulent activity of any kind on Your part (which shall include, without limitation, that You are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) the specific rules that apply to an individual Online Product), or collusion, or if any of Your payments are charged back, or in the event of suspected card counting in any of the live games that may become available, We will have the right to suspend Your Player Account and/or withhold or otherwise decline or reverse any Winnings and/or Withdrawals from Your Player Account until Our investigations of such suspicions (or those of any relevant authority) are complete. You agree to assist and cooperate with any such investigations. If following such investigations We believe (i) any of the activities referred to above has occurred, We will not be under any obligation in such circumstances to refund or otherwise reimburse You for the relevant Winnings / funds in your Player Account and any such Winnings/funds may be used by Us in order to offset any loss suffered by Us as a result of, or arising in connection with, such activity; (ii) no fraudulent activity occurred, all Winnings and funds in Your Player Account will be made available to You (even though this Agreement may have been terminated or Your Player Account may continue to be blocked pursuant to clause 8.7 below).
8.5 Notwithstanding anything stated or implied to the contrary in this Agreement, We may at any time, without prior notice to You and without derogating from Our other rights under this Agreement, terminate this Agreement and/or block Your Player Account if we reasonably suspect or believe that You are in breach of any of the terms and conditions of this Agreement. If the reason for such termination or blocking is because we suspect fraudulent activity of any kind has taken place, clause 8.6 above shall apply in relation to Your entitlement to any Winnings and/or ability to withdraw the funds in Your Player Account.
8.6 We may, at any time, set off any positive balances on Your Player Account against any amount owed by You to Us.
8.7 We may transfer, assign, sublicense or pledge this Agreement, in whole or in part, to any person or entity without notice, and You will be deemed to have given Your consent to any such assignment. However, You are not allowed to assign this Agreement or any rights or obligations under this Agreement to any other person or entity.
9. INACTIVE ACCOUNTS
9.1 If You have not placed any Stakes for a continuous period of 12 months (the “Grace Period”) Your Player Account shall deemed to be “semi-dormant”. In such circumstances, We will make all reasonable attempts to return any unused balances in such semi-dormant Player Account to You.
9.2 If You do not place any Stakes for a further 12 months after Your Player Account has been deemed semi-dormant, Your Player Account will be deemed to be “inactive”. Should We be unable to return any unused funds remaining in such an inactive Player Account to You, then those funds will be contributed to a charity body as appointed by the Alderney Gambling Control Commission or nominated by Us and approved by such commission. You may contact Us to reclaim any such donated monies within 5 years from the last date on which You placed a Stake.
10. LIMITATION OF LIABILITY
10.1 You hereby acknowledge that We have no control or responsibility over the use that You make of the Software. Loading and using the Software and accessing and using the Website and Online Products is made by You at Your own risk. Neither We nor the Software Provider, nor any of Our or their affiliates and related parties, shall have any liability whatsoever of any kind in connection with such use.
10.2 In no event shall We or the Software Provider, or any of Our or their affiliates and related parties, be liable to You under this Agreement for any direct or consequential, indirect, incidental or special damage or loss of any kind or anticipated savings, or loss or damage arising from loss, damage or corruption of any data, whether or not the possibility of such loss or damage has been notified to Us ahead of time.
10.3 Without derogating from the generality of clauses 10.1 and 10.2 above and from any other liability limitation provision in this Agreement, neither We nor the Software Provider, nor any of Our or their affiliates and related parties, will be liable for any loss, costs or damages (howsoever arising) deemed or alleged to have resulted from or caused by any of the following:
10.3.1 Any error made due to the input, or provision to Us, of incorrect information by You;
10.3.2 Any fraud, deception or misrepresentations by You;
10.3.3 Our decision not to accept a Deposit from You;
10.3.4 Any delay in Our receiving or accepting a Deposit or authorising and making a Withdrawal for the purpose of conducting verification procedures;
10.3.5 Use of Your Player Account for purposes that may be considered illegal under Applicable Law;
10.3.6 Any transactions on Your Player Account which are conducted after the correct entry of Your Username and Password;
10.3.7 Any unauthorized interception or use of data relating to You or Your Player Account;
10.3.8 Any inability by You to use or access the Website, Your Player Account or any individual Online Product for any reason;
10.3.9 Any actions or transactions by an individual that uses Your Username and Password;
10.3.10 Any cause over which We do not have direct control, including problems attributable to computer hardware or software (including computer viruses and including the Software), data transmission systems, telephone or other communications, or internet service providers;
10.3.11 The loss of any transactions caused by the loss or malfunction of any communications device used by You or any entity relaying information between You, Us, and/or any Payment Provider;
10.3.12 Any undelivered e-mail communications;
10.3.13 Any act, ruling or order of any government or competent authority.
10.4 You hereby acknowledge that for any malfunction in Our system that affect the result of a game in which you are participating, all bet(s) affected by the system malfunction are deemed void and the results of the relevant game are rolled back to the position that applied immediately prior to the occurrence of the system malfunction.
11. CHANGES TO THIS AGREEMENT OR THE PRIVACY POLICY
We may, at our sole discretion, make changes to this Agreement, the rules of any Online Products and/or the Privacy Policy at any time. Where We wish to make substantial changes to this Agreement, We will give You as much prior notice of such changes as is reasonably practicable via email, notice on the Website or another form of direct communication to You. For minor or insubstantial changes, We may not give you direct notice of such changes, so You are advised to review this Agreement from time to time through the Terms and Conditions link on the Website on a regular basis. Any changes will take effect from the date specified on the new version of this Agreement that appears on the Website from time to time. By continuing to use the Website after such changes take effect You will be bound by the amended version. If You do not agree to be bound by any changes that We make to this Agreement, You should not continue to use the Website or the Online Products after such changes come into effect
12. TERM
This Agreement is effective from the moment of acceptance by You by clicking on the "I Agree" button, and shall remain in force for an unlimited time, unless terminated in accordance with clause 8.5.
13. GOVERNING LAW
13.1 The construction, validity and performance of this Agreement will be governed by the laws of Alderney (except to the extent that local law applies to Your Use). The English language version of this Agreement will prevail over any other language version issued by Us.
13.2 The illegality, invalidity or enforceability of any provision of this Agreement will not affect the legality, validity or enforceability of the remaining provisions of this Agreement.
14. NOTICES
14.1 Electronic communications may be posted on the pages within the Website and/or the messages/help files of Your client application, and/or delivered to the e-mail address associated with Your Player Account, as shall be decided by Us from time to time. All communications in either electronic or paper format will be considered to be "in writing" and to have been received five days after posting or dissemination, whether or not You have actually received or retrieved the communication. We reserve the right, but assume no obligation, to provide communications in paper format.
14.2 Any notices required to be given in writing to Us or any questions concerning this Agreement should be addressed to Customer Support.
15. PROHIBITED USE OF THE WEBSITE
15.1 We are not legally permitted to accept any bets from persons under the age of eighteen years. You warrant that You are over the age of 18 and have the mental capacity to take responsibility for Your own actions.
15.2 If at any time We suspect or are made aware that You are under the age of 18 We will immediately prevent any further access to the Online Products and Your Player Account. Where Our investigations conclude that You are in fact under the age of 18 We will freeze all funds associated with Your Player Account and refund all Deposits net of any Withdrawals. Your Player Account will then be deemed “inactive” with immediate effect and any remaining funds (if any) shall be donated to a nominated charity in accordance with clause 9.2. We reserve the right to void any Stakes that have been placed (or We reasonably suspect have been placed) by minors.
15.3 We do not accept any responsibility for Your breach of any Applicable Law.
15.4 You agree not to disguise or interfere with the IP address of the computer You use to access Our services.
15.5 We reserve the right to monitor all communications between You and Us. You must not make any statements that are sexually explicit, grossly offensive (including expressions of bigotry, racism, hatred or profanity), nor any statements which are abusive or may cause harm, upset, insult or offence to other users of the website.
16 COMPLAINTS AND DISPUTES
16.1 Complaint Procedure.
If You have a complaint about any aspect of Our conduct, you should in the first instance contact the Customer Support at casinosupport@vernons.com. Complaints should be made as soon as possible after circumstances arise that cause You to have a complaint.
16.2 We will use Our reasonable efforts to resolve any complaint promptly. If for some reason you are not satisfied with Our resolution of your complaint, you have the right to escalate the matter as set out in clause 16.6 below.
16.3 We reserve the right to record all communications with You and any other person regarding complaints or disputes. If there is a dispute as to the contents of any such communication, reference will be made to such records and to Our transaction database which, in the absence of any contrary evidence, shall be decisive.
16.4 You are reminded that, as set out in clauses 8.4 and 8.5 above, We reserve the right to close or suspend the operation of Your Player Account whilst a complaint or dispute is pending.
16.5 You accept that any complaints and disputes are and remain confidential both whilst a resolution is sought and afterwards. You agree that You shall not disclose the existence, nature or any detail of any complaints or disputes to any third party other than under clause 16.6 below (which shall include the discussion of any such any complaints and disputes in any chat room or forum offered by ourselves or any third party). You accept that any failure to comply with this confidentiality obligation is a breach of this Agreement.
16.6 If You are not satisfied with Our response to Your complaint You may if You wish contact the Alderney Gambling Control Commission:
http://www.gamblingcontrol.org
The Alderney Gambling Control Commission
St Anne’s House
Queen Elizabeth II Street
Alderney
Channel Islands
GY9 3HT
Email: info@agcc.gg
Fax: +44 (0)1481 823978
You should be aware that any investigation conducted by the Alderney Gambling Control Commission will be governed under the laws of Alderney.
Where a dispute is referred to the regulator this will be dealt with according to the dispute resolution processes specified by the regulator and the resulting decision shall be final and binding and neither You nor We will have any further recourse to the courts.
APPENDIX 1
Software Provider End User Licence Agreement
IMPORTANT
THIS WEBSITE IS OPERATING THE SOFTWARE OF THE SOFTWARE PROVIDER UNDER A LICENCE FROM THE SOFTWARE PROVIDER. A CONDITION TO YOUR DOWNLOADING OR OTHERWISE USING THIS SOFTWARE IS THAT YOU ENTER INTO THE FOLLOWING LEGALLY BINDING SUB-LICENCE AGREEMENT WITH US, WHICH GOVERNS YOUR USE OF THE SOFTWARE.
PLEASE READ THIS EULA CAREFULLY, TO MAKE SURE YOU FULLY UNDERSTAND ITS CONTENT. IF YOU HAVE ANY DOUBTS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT A LAWYER OR OTHER LEGAL ADVISOR IN YOUR JURISDICTION.
BY CLICKING THE “I AGREE” BUTTON YOU AGREE TO THE USE OF ELECTRONIC COMMUNICATIONS IN ORDER TO ENTER INTO THIS CONTRACT, AND YOU WAIVE ANY RIGHTS OR REQUIREMENTS UNDER APPLICABLE LAWS OR REGULATIONS IN ANY JURISDICTION WHICH REQUIRE AN ORIGINAL (NON-ELECTRONIC) SIGNATURE, TO THE EXTENT PERMITTED UNDER APPLICABLE MANDATORY LAW; YOU ALSO CONFIRM THAT YOU HAVE READ THIS SUB-LICENCE AGREEMENT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT CLICK THE “I AGREE” BUTTON AND DO NOT CONTINUE TO DOWNLOAD, INSTALL OR OTHERWISE USE THE SOFTWARE.
1. DEFINITIONS
The following words and terms, when used in this EULA, shall have the following meanings, unless the context clearly indicates otherwise:
1.1 “Bingo Network” means the centralised and shared bingo card rooms facility managed by or on behalf of the Software Provider upon which online bingo games are deployed and configured by the Software Provider.
1.2 “Bingo Room” means the part of the Website operated by Us which acts as a gateway through which You can participate in the Bingo Network.
1.3 “iPoker Network” means the centralised and shared poker card rooms facility managed by or on behalf of the Software Provider upon which online poker games are deployed and configured by the Software Provider.
1.4 “Online Gaming System” means Our internet gaming systems, gaming activities and related services operated on the Websites (including, but not limited to, the Online Products).
1.5 “Poker Room” means the part of the Website operated by Us which acts as a gateway through which You can participate in the iPoker Network.
1.6 “Related Party” means in relation to a party, its ultimate parent undertaking and all of that parent undertaking’s subsidiary undertakings (whether direct or indirect), where “parent undertaking” and “subsidiary undertaking” have the meanings given to them in section 1162 of the Companies Act 2006.
1.7 “Software Provider” means Playtech Software Limited, (registered number 1030187) whose registered office is at Trident Chambers, Road Town, Tortola, British Virgin Islands, with its head office at 2nd Floor, St George's Court, Upper Church Street, Douglas, Isle of Man IM1 1EE;
1.8 “Use” means (a) in relation to any software, load, install, execute, run, store, transmit, display and copy (for the purposes of loading, installation, execution, running, storage, transmission and display); and (b) in relation to any documentation, utilise and copy the documentation (in so far as is reasonably necessary for the purpose of using the Software under the terms of this EULA); and "Using" shall be construed accordingly.
2. LICENCE TO USE THE SOFTWARE; RESTRICTIONS
2.1 Subject to paragraph 3 below, we hereby grant to you a limited, personal, non-transferable, non-exclusive right to Use the Software on Your computer, for the sole purpose of participating in the Online Gaming System, including playing poker games in the Poker Rooms and bingo games in the Bingo Rooms, in accordance with the terms of this EULA.
2.2 The licence in paragraph 2.1 above applies only to the object code of the Software (i.e., the compiled, assembled, or machine executable version of the Software) and does not grant You any rights whatsoever with respect to the source code of the Software (i.e. the human readable form of the Software).
2.3 In addition, the licence in paragraph 2.1 above does not apply to the Excluded Territories.
2.4 We reserve any and all rights not expressly granted in paragraph 2.1 above. In addition, You are not permitted to, and You agree not to permit or assist others to:
2.4.1 use, copy, modify, create derivative works from or distribute the Software, any part of it, or any copy, adaptation, transcription, or merged portion of it.
2.4.2 decode, reverse engineer, disassemble, decompile or otherwise translate or convert the Software or any part of it;
2.4.3 transfer, loan, lease, assign, rent, or otherwise sublicense the Software;
2.4.4 remove any copyright, proprietary or similar notices from the Software (or any copies of it)
2.4.5 operate the Software or any part of it for the benefit of or on behalf of any third party, including by way of “bulletin board”, online service or remote dial-in, application service provider services, internet service provider services, timesharing arrangements, outsourcing services or bureau services; or
2.4.6 copy or translate any user documentation provided online or in electronic format.
2.5 You acknowledge and agree that the all IP Rights, title and interest in and to the Software, including in and to any modification, enhancement, adaptation, translation or other change of or addition to the Software, belong exclusively to the Software Provider, even if developed based on ideas, suggestions or proposals by You or any other third party. You irrevocably assign to the Software Provider, by way of present assignment of future rights, all right, title, and interest You may have or may acquire in and to all such rights, including, without limitation, patents, copyright, trade marks, trade secrets or know how. You agree not to, directly or indirectly, attempt to invalidate for any reason whatsoever, or assert, or assist the assertion by others, that the rights, title or interest in the Software belong to any third party other than the Software Provider, or that they infringe the IP Rights of others.
3. YOUR DUTY TO EXAMINE LEGALITY OF USE
3.1 You confirm that You are older than 18 years, and in any event of legal age as determined by the laws of the country where you live. You also confirm that You are aware of, and will keep Yourself appropriately up-to-date in relation to, the legal issues relating to Your Use of the Software, and that You understand that We and the Software Provider are not warranting in any way or manner that the use of the Software for the purposes of gambling, as such term is commonly understood in the industry, is legal in any jurisdiction.
3.2 Given the changes in the legal requirements in the various jurisdictions, You undertake to examine the legality of Your participation on the Online Gaming System and use of the Software in each jurisdiction that is applicable to You and to do the same only in compliance with all applicable laws and orders of any competent authority, and you accept sole responsibility for determining whether Your Use of the Software is legal in the jurisdiction(s) relevant to You and/or Your Use of the Software.
4. DISCLAIMER OF WARRANTIES
4.1 THE SOFTWARE IS MADE AVAILABLE TO YOU HEREUNDER ON AN “AS IS” BASIS, WITHOUT ANY UNDERTAKINGS, WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE (TO THE EXTENT SUCH EXCLUSIONS ARE PERMISSIBLE BY LAW).
4.2 WE AND THE SOFTWARE PROVIDER, AND ALL OF OUR AND/OR THEIR RELATED PARTIES, HEREBY EXCLUDE AND DISCLAIM (TO THE EXTENT SUCH EXCLUSION IS PERMISSIBLE BY LAW) ANY AND ALL IMPLIED TERMS, CONDITIONS AND WARRANTIES (INCLUDING ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR ANY PARTICULAR PURPOSE), AND, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NEITHER WE NOR THE SOFTWARE PROVIDER (OR OUR RESPECTIVE RELATED PARTIES) WARRANT, WITHOUT LIMITATION, THAT (A) THE SOFTWARE WILL NOT INFRINGE THE IP RIGHTS OF ANY THIRD PARTY, OR THAT (B) THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE IS VIRUS-FREE; OR THAT (C) THE SOFTWARE IS OF SATISFACTORY QUALITY OR FIT FOR ANY PARTICULAR PURPOSE; OR THAT (D) USE BY YOU OF THE SOFTWARE WITH ANY OTHER SOFTWARE, OR WITH HARDWARE (OTHER THAN ANY SOFTWARE AND/OR HARDWARE NOTIFIED AS BEING COMPATIBLE WITH THE SOFTWARE, SUCH INFORMATION BEING AVAILABLE WITH THE SOFTWARE DOWNLOAD AND/OR ON THE WEBSITE AND/OR ON THE SOFTWARE PROVIDER’S WEBSITE), WILL NOT CAUSE ANY DISTURBANCE TO THE SOFTWARE, TO SUCH HARDWARE OR TO SUCH OTHER SOFTWARE.
4.3 IN THE EVENT OF COMMUNICATIONS OR SYSTEM ERRORS OCCURING IN CONNECTION WITH THE SOFTWARE, NEITHER WE NOR THE SOFTWARE PROVIDER NOR OUR RESPECTIVE RELATED PARTIES WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY COSTS, EXPENSES, LOSSES OR CLAIMS ARISING OR RESULTING FROM SUCH ERRORS.
4.4 NEITHER WE NOR OUR RELATED PARTIES WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR PAYMENTS MADE TO YOU AS A RESULT OF A DEFECT OR ERROR IN THE SOFTWARE, OR IN CONNECTION WITH ANY CLAIM OR DEMAND MADE BY THE SOFTWARE PROVIDER OR ANY THIRD PARTY FOR THE RETURN OF SUCH PAYMENTS OR OTHERWISE IN CONNECTION WITH SUCH PAYMENTS.
5. CONFIDENTIALITY
The Software includes non-public and confidential information, which is secret and valuable to Us or the Software Provider. You agree, as long as You use the Software and thereafter, to (a) keep all such confidential information strictly confidential; (b) not to disclose such confidential information to a third party, and not to use such confidential information for any purpose other than participating in the Online Gaming System. You further agree to take all reasonable steps at all times to protect and keep confidential such confidential information.
6. SHARED POKER ROOM
6.1 We currently participate in a shared poker room network which enables You to play poker together with other players from other poker room websites all joining the same game or the table or the tournament through a shared poker room platform managed by a third party provider of poker network services.
6.2 You therefore agree that once You join a shared poker room You will accept and comply with the rules and the terms and conditions that apply on the shared poker room including any of its games, tables, tournaments.
6.3 You acknowledge and agree that We and/or the operator of the shared poker network, at the sole discretion of either or both of us, reserve the right to terminate Your game or block Your Player Account as well as prevent You from accessing the shared poker network, either from the Website or from any other websites thereafter, in the event that You violate any of the game rules or any of the terms and conditions set out in this EULA.
6.4 You further acknowledge and accept that We and/or the operator of the shared poker network, reserve the right, at the sole discretion of either or both of us, to collect, process and record in our respective databases any information in connection with Your game patterns, personal data, depositing of funds and any other related information and inquiries that may help prevent any fraud, collusion or other improper behaviour.
7. SECURITY – COLLUSION PREVENTION
Collusion means a situation where two or more players attempt to earn an unfair advantage by sharing knowledge of their cards or other information at a poker table. Any player who attempts to or colludes with any other player while using the Poker Room will be prohibited from ever using the Poker Room or the Website or the Software or any of Our other related services and their Player Account will be terminated effective immediately. We will do Our best to investigate complaints received against players suspected of collusion. If We or Our Related Parties suspect collusive behaviour during a game, We or Our Related Parties may, in our sole discretion, terminate the suspected players' access to the Poker Room and/or block their Player Accounts. Neither We nor Our Related Parties will be liable under any circumstances whatsoever for any loss You or any other player may suffer or incur as a result of the collusive or otherwise unlawful activity and neither We nor Our Related Parties will be further obliged to take any other actions in the event of any suspected of collusion or other unlawful activity.
8. YOUR WARRANTIES AND REPRESENTATIONS
You warrant and represent to Us that:
8.1 You are not a resident of any of the Excluded Territories listed in paragraph 2.3 above;
8.2 You have examined the legality of Your participation on the Online Gaming System and Use of the Software in each jurisdiction that is applicable to You, and have found the same to be legal in such jurisdictions under all applicable laws and orders of any competent authority; and
8.3 You are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme, with any other player in the course of any product You play / participate in on the Online Gaming System.
9. TERMINATION
Upon any termination of this EULA, You agree and acknowledge that (i) Your rights to use the Software shall immediately terminate, (ii) You will cease any and all use of the Software, and (iii) You will remove the Software from Your computer, hard drives, networks and other storage material.
10. LIMITATION OF LIABILITY
10.1 You understand and agree that (a) Your commitments under the Software related parts of this EULA are also for the benefit of the Software Provider and its Related Parties (and can therefore also be enforced by them) and (b) the Software Provider and its Related Parties are not parties to this EULA and will not be liable for any damages of any kind whatsoever caused to You or any third party, regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise.
10.2 You are free to choose whether to download and Use the Software. If You do so, You acknowledge that You do so with the full understanding and acceptance of the terms of this EULA, including the provisions of this paragraph 8, and at Your own risk. IN NO EVENT SHALL WE, THE SOFTWARE PROVIDER OR ANY OF OUR AND/OR THEIR RELATED PARTIES, IN AGGREGATE:
10.2.1 BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL OR SPECIAL DAMAGE OR LOSS OF ANY KIND WHATSOEVER; OR LOSS OF BUSINESS, PROFITS, REVENUE, CONTRACTS OR ANTICIPATED SAVINGS; OR LOSS OR DAMAGE ARISING FROM LOSS, DAMAGE OR CORRUPTION OF ANY DATA; or
10.2.2 BE LIABLE TO YOU WITH RESPECT TO ANY AND ALL CLAIMS AT ANY AND ALL TIMES ARISING FROM OR RELATING TO THIS EULA, HOWSOEVER ARISING UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, FOR DAMAGES EXCEEDING £1,000 (ONE THOUSAND GBP).
11. PRIORITY
In the event of any conflict between the terms and conditions of this EULA and any other agreement or document referred to in this EULA that relates to or is used in connection with the Software, then the terms of this EULA shall prevail.
APPENDIX 2
General Bonus – Terms and Conditions
As a new player at Vernons Casino, you are automatically entitled to receive a no deposit, free sign-up bonus of up to £20 on our registration. See here the special terms and conditions of this specific bonus.
You may be awarded promotional bonuses or bonus money (“Bonus”) when You register with us and open a Player Account or during your time as a member of our Website. You are able to opt-out of receiving Bonuses from us at any time by contacting Our Customer Services department at casinosupport@vernons.com or through our live Chat or You can call on 0800 0664 500.
It is important that You fully understand the terms of each Bonus that You are awarded. This section contains the general terms and conditions associated with all Bonuses made available through our Website. In addition, each individual Bonus will also have supplementary terms and conditions that will be made available when You are awarded that Bonus. It is Your responsibility to review the supplementary terms and conditions that apply to each specific Bonus. In relation to each Bonus, You will be deemed to have accepted these General Bonus Terms and Conditions, and the relevant supplementary terms and conditions applicable to that Bonus, the first time that you place a bet with us following such Bonus becoming Active.
Definitions used in these General Bonus Terms and Conditions shall have the same meaning as given to such defined terms in the Agreement.
1. When You are awarded a Bonus it will be added to Your Player Account. The Bonus amount will be placed into the Bonus Balance/ Casino Bonus section of Your account and will be kept separate from Your Cash Balance/ Real Money. An example of how this may look is set out below.
2. You cannot withdraw any sums directly from the Bonus Balance/ Casino Bonus section of Your account. When You deposit your own cash, this will be added to the Cash Balance/ Real Money section of Your Player Account. You may withdraw any sums from Your Cash Balance/ Real Money at any time, but PLEASE NOTE that if You withdraw funds in relation to which You were awarded a Bonus from your Cash Balance/ Real before you have met the Wagering Requirements for that Bonus you will forfeit that Bonus and all accrued winnings relating to that Bonus.
3. Unless expressly stated otherwise in the relevant supplementary terms and conditions, when you place a bet the bet will be deducted from your Cash Balance/ Real Money. If there are no funds remaining in your Cash Balance/ Real Money, then bets will be deducted from Your Bonus Balance/ Casino Bonus. Subject to paragraph 12 below, whilst a Bonus is Active, all bets placed will contribute towards the Wagering Requirements for that Bonus.
4. Any winnings that You receive as a result of placing bets whilst You have an Active Bonus will be credited to Your Bonus Balance/ Casino Bonus account and cannot be withdrawn until you have met the Wagering Requirements for that Bonus (please see paragraph 11 below).
5. Please note that where You choose to receive Bonuses from Us, generate winnings from such Bonuses in excess of Five Thousand Pounds (£5,000) and subsequently request a withdrawal, we reserve the right to restrict such withdrawal to a maximum of five thousand pounds (£5,000) in any 30 day period. The winnings subject to such withdrawal request that exceed such limit will be placed back into Your Player Account.
6. The Bonus amount itself may also not be withdrawn until you have met the Wagering Requirements. In some cases the Bonus is Non-Redeemable, in which case the Bonus amount can never be withdrawn. We will make this clear in the supplementary terms and conditions for that Bonus.
7. When you have met the Wagering Requirements for the relevant Active Bonus, the sum in the Bonus Balance/ Casino Bonus section of Your Player Account that is linked to the active Bonus (including any accrued winnings and, unless such amount is Non-Redeemable, the Bonus amount or any remaining Bonus amount (as the case may be)) will be transferred into Your Cash Balance/ Real Money and may then be withdrawn at any time.
8. All Withdrawals depend on fulfilling all conditions specified above and in the Agreement (including, without limitation, the verification of all ID documents requested).
9. Only one Bonus can be awarded for any specific event unless we state otherwise and only one Bonus can be Active (as defined in paragraph 14 below) on Your Player Account at any one time.
10. Unless expressly stated otherwise in the specific terms applicable to an individual Bonus, You must place a bet that counts towards the relevant Wagering Requirements for that Bonus within 30 days following the date upon which such Bonus became Active. Failure to do so will lead to such Bonus being Revoked.
11. The Wagering Requirements of a Bonus means the total amount of bets You must stake before the Bonus (provided it is redeemable) and any accrued winnings are transferred into Your Cash Balance/ Real Money and can be withdrawn. The Wagering Requirements for each Bonus are set out in the specific terms for each individual Bonus and will be expressed as a multiple of the Bonus amount, or of the Bonus plus the Deposit amount.
12. Not all bets will count towards the Wagering Requirements. Save where expressly stated otherwise in the relevant supplemental terms and conditions, bets on Poker will not contribute at all to Wagering Requirements, Blackjack, Video poker games (Jacks or Better, Aces and Faces, etc), Baccarat, Casino Hold'em, 2 Ways Royal, Craps, Sic Bo and Roulette (other than low risk roulette) games contribute 20% of actual wagering on these games towards Your Wagering Requirements. All Slots games contribute 100%. Low risk Roulette bets are bet spread combinations covering 25 or more (25-37 spots) of the 37 unique number spots on the table. For example, if You bet on Red and Black, You are covering 36 of the 37 possible outcomes and this type of bet would therefore not count at all towards Your Wagering Requirements.
13. Bonuses are activated one after the other. When the earliest Bonus is 'Fulfilled' or 'Revoked' (as defined in paragraph 14 below), the next earliest Bonus in line will become 'Active'.
14. There are four different stages to a Bonus, and these are as follows:
Active – A current Bonus that You can play through, but in respect of which You have not yet completed the Wagering Requirements. Whilst You have an Active Bonus on Your Player Account, You cannot withdraw any Bonus amount and/or any winnings.
Pending – A second or subsequent Bonus on Your Player Account which You have not yet started to play through. A Pending Bonus cannot be withdrawn in any circumstances.
Fulfilled – A Bonus where the Wagering Requirements have been met. The Bonus amount (unless the Bonus is Non-Redeemable) and any winnings accrued will be automatically transferred into Your Cash Balance/ Real Money and can be withdrawn.
Revoked – An Active or Pending Bonus can be revoked and removed from Your Bonus Balance/ Casino Bonus if either: (a) You have not started to play through that Bonus within the period set out in paragraph 10 above (or as otherwise set out in the relevant supplementary terms and conditions); (b) You have not met the relevant Wagering Requirements for that Bonus within the defined period (as stated in the relevant supplementary terms for that bonus); (c) You decide to withdraw from Your Player Account any cash amount in relation to which You were awarded a Bonus before the Wagering Requirements for the relevant Bonus have been met; or (d) You are in breach of these terms and conditions, any specific terms that apply to an individual Bonus and/or any term of the Agreement.
15. We reserve the right to review transaction records and logs from time to time that relate to the award and fulfillment of Bonuses, for any reason whatsoever. If, upon such a review, it appears that You are participating in strategies that we in our sole discretion deem to be abusive, misuse our systems or are in breach of any of the terms and conditions that apply to such Bonus (including, without limitation, minimal risk wagering), we reserve the right to revoke Your entitlement to the Bonus in question (as well as any winnings earned by use of such Bonus) and/or revoke and/or cancel any other Bonuses (as well as any winnings earned by use of such other Bonuses) that we believe have been awarded, redeemed or won as a result of the same. We also reserve the right in such circumstances to terminate Your Player Account. You acknowledge that players found to be abusing Bonus awards may be barred from receiving further Bonuses.
16. We reserve the right to make changes to these General Bonus Terms and Conditions or any specific individual Bonus terms at any time in accordance with paragraph 11 of the Agreement. Furthermore, we reserve the right to discontinue or cancel any specific promotional bonus offer at any time without liability and without notice.
