CasinoLuck is one of the groundbreaking online casinos that was founded in the late ‘90’s and has impressively managed to stand the test of time. Still active in all continents today, CasinoLuck is also available in Canada. Operated by the popular software developer Aspire Global International, this casino was launched in 1999, but continues to grow in popularity across North-America. Giving players a generous welcome package, CasinoLuck tries their best to make Canadians feel at home. Whether CasinoLuck is all sunshine and rainbows? Our complete and independent CasinoLuck Casino review will help you understand all the ins and outs of this site and give you all the details at hand.
With 24 game providers Canadians who create their online account at CasinoLuck can choose between a relatively small number of 600 games. This website is yet another brand by game developer Aspire Global International that also offers a wide array of casinos. This particular casino features a few hundred games where you can play your favourite slots, table games, and jackpot slots. As for the software providers you’ll find in the main lobbies, we came across some of the globe’s leading studios such as Microgaming, NetEnt, and Betsoft. This also means that lots of other providers are not included on this site with Nolimit City, Relax Gaming, and Playtech being some of the names we would’ve hoped for, but are not part of this website.
CasinoLuck works with some of the very best licences available issued by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). These licences were issued to CasinoLuck’s operating company Aspire Global International, who came onto the scene back in 2005. After their launch it didn’t take a long time for them to become the name that commands respect in the online casino industry. Now certified in different markets across the globe, covering most of Europe and North-America. Aspire Global International owns and operates online casinos, but also provides complete solutions for other companies, for both casinos and sports betting products. Some other popular brands operated by Aspire Global are Trada Casino, Slotzo Casino, and WildSlots Casino.
SSL encryption will make sure your personal and financial data is kept safe. CasinoLuck also follows international Know Your Customer (KYC) and Anti-Money Laundering (AML) guidelines which basically means that every transaction is double checked before players can cashout. This includes an id-verification that is typically needed for the first withdrawal only. Once verified, you should be able to enjoy instant cashouts. Something to note is that your first withdrawal may remain in the pending mode until your id is verified. Your CasinoLuck account will give you a detailed overview of all the KYC-requirements.
CasinoLuck gives their players the chance to easily set your account limits and we’re happy with their transparent and accessible approach. Once you’ve got your account set up it is easy to access the settings via the tab Responsible Gaming or by directly going to Deposit Limits. The Reality Check can be enabled at all times to notify yourself about the time you spend on the website. The main limit players can set in their account setting is of course the deposit limit, but the Responsible Gaming page will tell you more about the subject in detail. Make sure to check it as soon as you sign up for an account.
As for our mobile experience at CasinoLuck, we have to say that we liked what we saw in terms of look and feel, but we found the website to be slower than we’d hoped for. There is no need to download a separate app so you can go ahead and visit the website right from the device you’re using and the platform will adapt accordingly. Altogether, we would definitely recommend this operator to do something about the site’s loading speed. Mobile apps are developed for this same reason, which could also be something to consider.
A particular area where an online casino should normally excel is the gaming department. Unfortunately, CasinoLuck doesn’t. Canadians can pick and choose from 600+ slots and casino games which is not enough to compete with other brands, so we believe. The portfolio for Canada nevertheless consists of new releases, classic slots, and table games. Popular CasinoLuck games include Wolf Gold, Bonanza (both Pragmatic Play) and Gonzo’s Quest (NetEnt). Jackpot slots enthusiasts might be a bit disappointed as this casino features a small range of progressive slots with some of them offering major jackpot prizes. These include some popular slot games like Genie Mega Reels, Imperial Riches, and Divine Fortune.
The page with table games is predominantly powered by Pariplay and iSoftBet and features a few standard categories like Blackjack, Baccarat, Roulette, and Scratch Cards, but doesn’t offer a lot more than that. What we did like about the page is that you’ll only find online table games here. Some RNG table games you will encounter here are:
The live dealer section wasn’t available during our review, but normally live casino fans should be able to enjoy an excellent range of live dealer games at CasinoLuck with both variations on Roulette, Baccarat, and Blackjack, and game shows to play. Most live dealer games are powered by the leading live software provider Evolution.
There are around 500 slot games at CasinoLuck which means they don’t meet Vernon’s criteria of a 1000 slots minimum. This is why we can’t really recommend their games portfolio and we don’t expect them to boost the number of games as they’ve been around since 1999 already and they’ve had all the time to do so before. The game lobby includes regular categories like “New” and “Slots” and could have been a bit more user friendly to facilitate navigation. We don’t feel that CasinoLuck is getting the most out of their potential, adding more slots would help them to compete with other casinos that target Canadians as well. Some of the most popular slots available in the casino lobby are:
Canadians heading to the deposit page will find a decent number of banking solutions they can make use of. Once you create your account you will see that Canadian dollars are set as your standard currency while the welcome bonus is also offered in CAD. In addition to offering their players to deposit and withdraw in Canadian dollars, they also work with Interac. This is probably highly enjoyed by most Canadians as it’s the preferred banking method in the country. Below you will find more information about some payment methods:
The CasinoLuck minimum deposit is set at C$10 which is also the CasinoLuck minimum withdrawal. Players should also note that there is a monthly withdrawal limit in place at this casino of only C$7000. We believe this isn’t enough for most high rollers, but satisfyingly, this maximum limit can be increased as your status levels up in the CasinoLuck Loyalty Program. Withdrawals are very quick when compared to other online casinos in the industry, but can take a few days to process when choosing a bank transfer or credit card.
Your first deposit of at least С$20 will give you an excellent 100% welcome package of up to С$150 as well as 150 free spins on the popular Play’n Go slot Book of Dead. The CasinoLuck wagering requirements are a fair 35x the sum of the welcome bonus. We find this very reasonable, especially when we compare it to other casinos we’ve reviewed. Something worth noting as well is that the CasinoLuck bonus terms refer to a limit of one bonus per user. The CasinoLuck promotions don’t end there as there are also other recurring casinos bonuses that will make sure that players will feel welcome on this site.
CasinoLuck promotions are advertised throughout the website and are typically run on a monthly basis meaning there is always some bonus or event going on. These events give you the chance to take part in all sorts of tournaments where you can win money prizes as well as earn yourself some spins. Deposit bonuses are not as common as on other sites, but tournaments are frequently organised giving players some extra incentives to come back.
To reward their most active players, CasinoLuck boasts a Loyalty Program that consists of 7 levels starting as a New Member, hopefully making it to the ultimate level Prestige. You earn reward points that can be converted into bonus as you climb their Loyalty ladder. Some notable perks of the program include higher deposit limits, birthday gifts, free spins, as well as exclusive invitations to thrilling live tournaments. Play and get rewarded by CasinoLuck from the very first day so make sure to collect points and earn what is yours.
Unfortunately, the customer support hours aren’t set to 24/7 availability. This can thus cause quite some inconveniences for Canadian users, which is clearly due to our time-zone differences. The hours are limited to 08:00 GMT to 23:00 GMT, so please see how this relates to the time zone of your region. You can only send the casino an email directly from the site and you need to be logged into your account to do so. We found the live chat team to be very helpful and professional at what they do. Before you contact the casino’s chat team, you might want to read up on the FAQ as this contains useful info. It’s an easy to understand and well organised list which covers a lot of important questions.
Yes, in the end Vernons does recommend CasinoLuck, although there are different drawbacks that need to be solved before we can make it a loud and clear recommendation. We were happy with some aspects and disappointed with others and the problem of the latter is that these aren’t very likely to change as we’re dealing with an online casino that has been in the industry since 1999. They’ve had ages to do something about their weaker spots, but for some reason they haven’t which is somewhat distressing. With weaker spots we particularly refer to the lacking game portfolio while we’re not too happy about their limited customer support hours and low withdrawal limits either. Being a VIP member will soften these spots, but most players won’t get to the higher levels.
At the same time, we’re talking about a highly experienced operator, as they are one of the pioneers of the industry that has managed to stand tall in an overly competitive market. They must have been doing something right over the years as CasinoLuck can count on players in all parts of the world giving Canadians another option to bring their business to.
Their vast experience also explains why they work with some of the very best licences, including both a MGA and a UKGC-licence which are about as good as they come.
Holding multiple MGA-licences and being part of Aspire Global International Ltd, we believe we’ve got just about enough reason to label this website as trustworthy. Most brands by this company perform well and give us enough reason to believe that players in Canada won’t have to worry about the reputation of this casino brand.
All-in-all, CasinoLuck offers a website that isn’t bad at all. There are a few hundred slots, a welcome bonus to enjoy by Canadian players and the platform has been adopted to the Canadian market meaning you can claim your bonus and deposit your funds in CAD. Interac is one of the many banking methods you can use to deposit your money and we believe most players will feel comfortable with the payment solutions of this Malta based online casino. The bonus terms are very fair and feasible which is definitely something we reckon important. When it comes to fairness and trustworthiness, this casino does an outstanding job, which might just be one of the reasons they’ve been around for so long.