Welcome to Vernons
Your Place for Canadian Online Gambling

Whether you’re a skilled player or still discovering online casinos entering the Canadian gambling market, Vernon is the country’s number one platform for helping you find the best online casinos. With casino websites from all over the world flooding the Internet, it can get a bit confusing to recognize what’s Canadian and what’s not, even for the most experienced players. We believe gambling should be fun and trouble free and that’s why we’re here to help you separate the wheat from the chaff.

Our committed online casino professionals have years of experience in this industry which will help you find the ultimate gaming experience. Guided by our vast experience and our never-ending passion we’ll take you on an easy ride including the latest casino news, the best casino bonuses for Canada, and unbiased reviews. Our team lives for the local casino community and is determined to give you transparent information at all times. Are you ready to hop on and join the ride? Let’s go ahead and take a look at everything Canadian casinos have to offer.

Welcome Bonus: 100% up to
C$500
+Free Spins!
53 games
5.0 rating
5.0
T&Cs Apply
New Customer Only

The welcome offer is a 100% bonus up to C$500, plus 50 Free Spins on selected games.

Minimum deposit is C$10, deposits via Skrill (Moneybookers) or Neteller are excluded from this offer.

No cap on winnings or withdrawals.

Free Spins are wager-free and will be unlocked at 06:00 EST or EDT (depending on the time of the year) the day after the Welcome Bonus is claimed, with 10 Free Spins available per day for the 5 following days.

The Free Spins will be credited on the following games:
Day 1: Book of Tut
Day 2: Starburst
Day 3: Vikings Go Berzerk
Day 4: Dragon’s Fire
Day 5: Book of Dead

Free Spins are valid for a period of 24 hours only, if not claimed they will expire.

Your Welcome Offer bonus needs to be wagered a minimum of 35x on the bonus amount before the funds can be withdrawn.

Once the Welcome Bonus has been claimed, your funds will be used in the following order: 1/ Any funds required to trigger the bonus 2/ bonus funds 3/ any remaining funds.

You can forfeit your bonus amount and respective winnings at any time and withdraw any remaining balance.

The bonus and respective winnings will be forfeited if wagering requirements have not been met within 30 days of the bonus being credited.

You can place a maximum bonus bet of C$5 per spin when you have the bonus active.

Please note that different games contribute a different percentage towards the wagering requirements:
All Casino slots: 100%
All table games and Live Casino games: 10%
All video poker games: 0%
Whilst playing with a bonus, you will not be allowed to play Deal or No Deal Live nor the games in the category “Dark Side”.

Players will only be eligible to claim the welcome offer once.

Evolution, Red Tiger and NetEnt do not operate in Quebec, British Columbia and Maitoba.

This offer is only valid once per person, computer, IP address or household.

Rizk reserves the right to change or cancel this promotion at any time and without notice.

Rizk Casino’s Standard Terms and Conditions apply.
Welcome Package:
100% up to C$1350
+ 200 Free Spins!
5 games
4.3 rating
4.3
T&Cs Apply
Welcome Package T&Cs

The minimum deposit required to activate the bonus is 25 CAD.

The bonus must be activated within 24 hours of making the deposit.

The bonus is valid for 2 days.

The bonus must be wagered x40 before any winnings can be withdrawn.

Bonus availability is based on the number of deposits made.

Each bonus is available only once.

The fourth secret bonus will be available to the player after making 3 deposits.

Free spins are awarded in batches of 25 per day.

There is no maximum win limit.

Welcome bonuses are available to Playfina users who do not have duplicate accounts.

Playfina reserves the right to cancel the bonus or void the bonus winnings if a player violates the website usage rules.
Welcome Package:
400% up to C$2500
29 games
4.3 rating
4.3
T&Cs Apply
Welcome Package T&Cs

1. Introduction

The gambler who visits and uses any section of the Jokersino.com (hereinafter – “Site”) and creates an account on the Site agrees with: Terms and Conditions, privacy policy and rules of all the games. As well as with any terms related to advertisement, bonuses and special offers which you may find on the Site.

This Site is owned and operated by GROUP GAEM B.V. (company number: 163083) registered and regulated in Curacao with address in Julianaplein 36, Curaçao. Payment agent of GROUP GAEM B.V. is GAEM LIMITED (HE445101) registered at Archiepiskopou Makariou III, 84, Office 1, 6017, Larnaca, Cyprus, which acts according to the Service Agreement, dated on the 1st of April, 2023. Payments are processed through GAEM LIMITED.

All rules and conditions mentioned above will be named hereinafter as “Terms”. Please read the Terms carefully before accepting them. If you don't accept the Terms and don't want to follow them, please don't create an account or stop using the Site. If you decide to continue using our Site, it means that you automatically accept all the Terms. Terms come into force on 1st of April, 2023.

General Terms and Conditions

2. Change of Conditions

2.1. For various reasons, including legal (in accordance with new laws or regulations), commercial and those related to improving customer service, the Company reserves the right to edit, modify, and update Terms any time without prior notice to the customers. All new Terms and the date of coming into effect are available on the Site. Notification of all changes, supplements and amendments are made by posting the updated Terms on the Site. The gambler agrees to read the current Terms and monitor their updates regularly.

2.2. In case you don't agree with the changes, you can stop using our Site and close your account. Use of the Site after the changes enter into force will automatically be considered as acceptance of the renewed Terms, regardless of whether you have been notified of all updates or have read the renewed Terms.

3. Jurisdiction

3.1. People who have not reached the age of 18 cannot create an account on the Site and use its services. For this reason, the Company reserves the right to request copies of documents that confirm your age. Usage of the Site’s services by people under 18 years is considered to be a violation of Terms. If you don't provide the required information, the Company has the right to permanently block your account.

3.2. In some countries online gambling is prohibited by law. You understand and accept that the Company can't provide you with legal advice or guarantee the legitimacy of Site use. You use our services all by yourself and take full responsibility for the legalization of online gambling in your country.

3.3. The Company does not provide services that in any way contradict the current legislation of gambling in your country. By using our Site's services you acknowledge, guarantee and agree with legalization in your country. The Company is not responsible for unauthorized or illegal use of our Site's services.

3.4. The Company does not allow to create an account and deposit money to the citizens from the following countries: United States, Spain, Ukraine, France, Netherlands, Italy, Afghanistan, Lebanon, Syria, Jersey, San Marino, Armenia, Belarus, Russia, Ukraine, Kazakhstan, Azerbaijan, Lichtenstein, Montenegro, Andorra, China, Taiwan, Vietnam, United Kingdom, Puerto Rico, Mexico, Belize, Bolivia, United Arab Emirates, Iraq, Iran, Portugal, Turkey and Cayman Islands. This list can be updated by the Company without prior notice at any time. You agree that you will not create an account in the above mentioned jurisdictions. Otherwise, we will be forced to block your account. The Company decides about withdraws from blocked accounts in accordance with unilateral provisions.

3.5. List of Absolute Restriction for Netent Games: United States of America, Spain, France and Italy.

3.6. Blacklisted Territories

NetEnt content shall not be served in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe

3.7. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt): Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

3.8. Branded Game Territories

Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan cannot be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

3.8.1. In addition to the jurisdictions set out in paragraph 4.8, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine

3.8.2. In addition to the jurisdictions set out in paragraph 4.8, Narcos Video Slot must not be offered in the following territories: China, Indonesia, South Korea.

3.9. Vikings Video Slot must not be offered in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

3.10. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

3.11. You are not held liable for paying fees and taxes connected with winnings that were obtained as a result of using our Site. In case if the gambling gains are charged with taxes by the law of your country, the gambler is responsible for reporting on the winnings and/or losses to the authorities.

3.12. Due to constant developing regulations on the prevention of criminal activities, money laundering and terrorism financing, the Site strictly implements anti-money laundering (AML) guidelines and procedures. Please read our full AML policy by clicking here.

Due Diligence (DD). Our Company's customers are monitored and recorded by DD process.

Anonymous Accounts.

Anonymous or nominal accounts are not permitted. Any existing anonymous accounts (accounts believed to be ‘nom de plume’) or those that are not verified should be subjects of Due Diligence to establish the identity of a player as early as possible.

Politically Exposed Person (PEP).

The Company should be able to make inquiries of any attempts of gambling by Politically Exposed Persons, including people who are high on the executive ladder (or those who have held such positions in the preceding year) and those who have access to public funds or is in a position of influence. PEPs can be considered also family members of such people and closest associates.

As much as we respect and honor the confidentiality of our players, we are committed to monitoring our clients by Due Diligence. A part of Due Diligence policy is to Know Your Customer (KYC) policy which is based on principles of partnership. If we know and understand our customers, they know and understand us. According to Due Diligence our clients could be asked to provide a copy of the passport and utility bill or bank statement, required by our KYC policy. In case if the client breaks KYC policy, the Company reserves the right to decline any allegations of the client and/or decline further services without any explanations to the client.

4. Terms of creating an account

4.1. In order to create an account, you need to go to the page (“Your account”), simply enter your email address, name, date of birth, and phone number. You will be also asked to create a password, which you will use to log in in the future.

4.2. When you create your account please make sure that you fill in your real name. Remember, that the Company has the right to confirm your identity by providing your documents. In case if you refuse to do so we can block your account temporarily (until all the necessary documents are provided) or permanently (if the documents are not provided.

4.3. After registration on our Site, you have to confirm that you have provided accurate and relevant personal information, and in case of a change you agree to make the changes in your profile. Failure to comply with this paragraph may lead to non-fulfillment of applications, restrictions and block of the account.

4.4. If You have any questions about creating an account, please write directly to our online chat or contact us via email: info@Jokersino.com.

Duplicate/Multiple Accounts.

Many customers wish to operate parallel from multiple accounts in order to segregate their gambling spends. Despite this fact, license owners should be able to identify all accounts which belong to the same person.

4.5. On our Site you can create only one account for only one computer, IP address, and phone. The remaining accounts created by the same person will be considered as “Duplicate Accounts”, which can be blocked or closed anytime due to breaking the rules of our Company. If you are willing to create a “Duplicate Account” in case of loss of the access to your first account, you must notify the Company of the problem and get permission from the Company's administration to create a new one. In other cases, the Company has the right to close the Duplicate Accounts, as well as:

4.5.1. Declare invalid all operations made from the Duplicate Account;

4.5.2 All refunds, winnings and bonuses that were received or collected by the customer during the use of the Duplicate Account will be lost. Customers can also be obliged to return any funds withdrawn from the Duplicate Account;

4.5.3. Gaming with active bonuses is restricted in the next slots: Flowers Christmas Edition, Immortal Romance, 1429 Uncharted Seas, 2 Million B.C., 300 Shields, Absolute Super Reels, Agent Valkyrie, Art of the Heist, Aztec Treasures, Basic Instinct, Beautiful Bones, Bewitched, Bikini Party, Blood Suckers, Blood Suckers II, Book of Oz,Break Da Bank Again, Bust The Bank, Castle Builder, Castle Builder II, Cool Buck, Cool Buck 5 Reel, Copy cats, Craps, Creature from the Black Lagoon, Dead or Alive, Dead or Alive II, Devils Delight, Diamond Wild, Divine Dreams, Double Joker, Dr. Jekyll & Mr. Hyde, Dragon Dance, Dwarfs Gone Wild, EggOmatic, Flowers, Flowers Christmas Edition Touch, Forsaken Kingdom, Go Bananas, Golden Goal, Gunslinger, Hot Ink, Jack Hammer, Jack Hammer 2, Jackpot 6000, Jackpot Rango, Jimi Hendrix, Jumbo Joker, Kobushi, Koi Princess, London Hunter, Lucky Angler, Lucky Clover, Lucky Leprechaun, Medusa, Mega Joker, MegaBoy, Mona Lisa Jewels, Paint, Peek-a-Boo, Pinocchio, Pumpkin Patch, Queen Of Gold, Rambo, Reel Gems, Reel Gems (flash), Reel Steal, Retro Reels, Retro Reels (Flash), Retro Reels Extreme Heat, Retro Reels Extreme Heat (Flash), Retro Reels Diamond Glitz, Robin Hood, Scarab Treasure, Scrooge, Secret of the Stones, Secrets Of Atlantis, Secrets Of Christmas, Showdown Saloon, Simsalabim, Spectacular Wheel of Wealth, Spooky 5000, Stardust, Sugarpop, Super 7, Blackjack, Super Fast Hot Hot, Super Fast Hot Hot Respin, Super Lucky Frog, Super Lucky Reels, The Best Witch, The Ninja, The Wish Master, The Hand of Midas, Three Card Rummy, Three Musketeers, Thunderstruck, Thunderstruck II, Tiger's Claw, Tomb Raider, Tomb Raider II - Secret of the Sword, Tree Of Fortune, Triple Edge Poker, Ultimate Super Reels, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade - Las Vegas, Sevens & Fruits: 20 lines, Victorious, The Dog House, The Dog House Megaways, Wheel of Wealth, Wheel of Wealth Special Edition, MP Wheel of Wealth Special Edition, WhoSpunIt Plus, Wild Orient, Zombie Hoard, Zoom Roulette, Golden Goals, Lion Gems: Hold and Win, Steam Tower, Mystery Joker 6000, The Wish Master, Sushi Bar, Demi Gods 3, Le Kaffee Bar, Machine Gun Unicorn, Sizable Win, Classic Fruit, Downtown, Kitty Cash, Ghost Pirates, Scroll of Adventure, Domnitors,Gnomes' Gems, Mystery of LongWei, Platoon, Charming Lady Luck, Hot Shots, The Tipsy Tourist, Thrones Of Persia, Clover Riches, The Angler, Bork the Berzerker, Hawaii Cocktails, Magic of Sahara, Solar Queen, Wisps, Soccer Slots, Thor: Stormlord, Shaolin Spin, Wild Spirit, Feathered Frenzy, Plinko, Gypsy Rose, Gold Train, After Night Falls, 221B Baker Street, Centurio, Zentaurus, Zipper, Supernova, Age of Dragons, Age of Ice Dragons, Atlantis Thunder, Atlantis Thunder St. Patrrick's Day, Bangkok Dreams, Burning Diamonds, Desert Gem, Dino Odyssey, Double Joker, Fire Eagle, Gates of Babylon, Gold Fire 7s, Joker 3600, Joker Supreme, Mammoth Chase, Mammoth Chase Easter Edition, Marmaids Galore, Monkey God, Ruby Hunter, Tiger Claws, Tree of Gold, Narcos, Wildcraft, Wild Mine, The Catfather, Beowulf, Fruit Boxes, Slotomon Go, Fortunes of Sparta, The True Sheriff, 3 Charms Crush, Pharaohs Tomb, Phoenix Forge, Guns N' Roses, Mamma Mia 2D, Big Bad Wolf, King of Slots, Coins of Egypt, Demon Jack 27, Vegas Dreams, Nitro Madness, Red Seven, Good Girl/Bad Girl, Irish Pot Luck, Fruit Warp, Max Quest: Wrath of Ra, OXO, Chicago, King Arthur, Flaming Fruit, Wild Bells, King Arthur, Ice Age, Pimped, Triple Joker, Money Train 2, Casino Royale, Wild Swarm, Treasure Island, Monkey 27, Barber Shop Uncut, Jungle Adventure, Disco Fever, GEMiX, Motorhead, Puppy Love PLUS, Scudamore's Super Stakes, Irish Charms, Mysterious, Black Mamba, Aztec Magic Deluxe, Neon Staxx, Bookie of Odds, Kick Ass, Break Away, Break Away Deluxe, Goldilocks, Wild Wild West: The Great Train Heist, Hot As Hades, Triangulation, Rise of Olympus, Moon Princess, Hound Hotel, Musketeer Slot, True Illusions, Ring of Odin, Testament, Racing For Pinks, Age of Discovery, Might of Ra, Money Farm 2, Extra Juicy, Extra Juicy Megaways, The Great Albiniс, Wild Turkey, Gifts of Ostara, Pollen Nation, Gift Rap, Fantasy Park, Bush Telegraph, Fruit Mania, White Rabbit, Back To Venus, Book Of Ming, Rise of Merlin, Solar Queen, What A Hoot, Bamboo Rush, Myth, Dazzle Me, Fortune Rangers, Warlords - Crystals of Power, Football: Champions Cup, Fat Rabbit, Hooks Heroes, Arcane: Reel Chaos, Big Chef, The Vault, Wixx, Age of Conquest, Solar Temple, Spellcast, Lucky Riches: Hyperspins, Draculas Castle, Euphoria, Orca, Tower Quest, Dino Odyssey, Cool Wolf, All live casino games from Evolution provider as well as sports betting.

4.5.4. The Company will not return any funds on the Duplicate Account neither in form of bonuses or to your balance. We also reserve the right to unilaterally decide on the return of any lost funds from the Duplicate Account;

4.5.5. We do not accept any requests of refunds and initial deposits from Duplicate Accounts if it was opened intentionally in order to receive bonuses and other promotional offers from our casino. Moreover, in case of opening Duplicate Account for the purpose of repaying, initial deposits from the Duplicate Account will not be refunded as well. If the Company determined that a Duplicate account was created intentionally for the purpose of circumventing the Terms and Conditions, initial deposits will not be returned to the gambler.

5. Confirmation of your identity. Protection against money laundering.

5.1. By using all Site's services, you guarantee, confirm, assume an obligation and agree that:

5.1.1. At the time of creating an account on our Site you have reached the age of 18 years old or the age of adulthood in your country, according to which you are allowed to gamble;

5.1.2. You are the sole owner of the funds in your account. All information that you provide to our Company during the registration process and/or in the subsequent time (including any transactions of funds) is actual, correct and fully corresponds to the name (names) of the credit/debit card owner or bank accounts which will be used to deposit or withdraw the money to/from your account.

5.1.3. You are fully aware of the possibility of losing your money in the process of gambling and you are responsible for any losses that are connected with the use of our Site. You confirm that you use our service by your choice and at your own risk. You have no right to lay a claim to anything connected with your losses to the Company.

5.1.4. You fully understand the general methods, rules and procedures of services and online games. You assure that you will not take actions to damage the reputation of the Company.

5.2. By agreeing to the Terms, you give us the right to conduct any inspections at our discretion, as well as third parties (including regulatory authorities) to verify your identity and contact information (“Verification”).

5.3. At the time of verification possibility of withdrawing funds from your account may be limited.

5.4. If you have provided us with false, inaccurate, misleading and/or incomplete information, and if provided information does not match the information in your passport, then you are violating the Terms of the Contract. This gives us the right to block your account immediately and/or bar you from using of the Site, in addition to any other actions at our discretion.

5.5. If we cannot confirm the fact of your adulthood, your account will be blocked. If at the time of gambling, you are under 18 years/adulthood age in your country then:

5.5.1. Your account will be blocked;

5.5.2. All transactions made by the underaged customer from his/her account will be considered invalid and all finances confiscated;

5.5.3. Any bets you made during this period will be canceled;

5.5.4. Any financial winnings received by the underaged customer to his/her account will be lost and the client will be obliged to return all the funds to our Company.

5.5.5. We perform “Know your Customer” procedures on all players who deposit on our site. We reserve the right to use additional procedures and means to verify your identity both before and after effecting deposits into your Account. This could include (but is not limited to) a selfie with a document or form of identification. These verifications may be conducted electronically by using third-party databases, verbally by phone call, and/or by requesting documentation.

It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Access to your Member Account may be blocked or closed if we determine that you have supplied false or misleading information.

During the course of the relationship, we may request copies of one or more of the following documents (or additional documents not listed below): photo ID (valid passport); proof of address (a utility bill issued within the last 3 months, or bank account statement clearly showing name and address); proof of ownership of the payment methods used on the account (both-sided visible photo or scan of card(s) used to make deposits on the site, with first six and last four digits of the card number left visible, CVV code on the back must be hidden, bank statement for the card(s) used showing recent transactions made to us).

In certain circumstances, we may also have to ask you to provide information in relation to your source of funds and source of wealth. This includes supplying a source of wealth declaration and any supporting documentation as to the declared source of wealth, including but not limited to, bank statements and payslips. We retain the right to lock Your Player Account and suspend any further deposits, if you fail to provide us with the information and documentation requested. We may further suspend withdrawals to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations where we have a suspicion in relation to Your Player Account.

We may make use of third party agencies to confirm your age, identity, address, payment details and methods or any other information that you provide to us. This process will involve checking the disclosed details against certain (public or private) databases. By entering into this process, you agree that we may use, record and disclose such personal information and this data may be recorded by us or them. The third parties that we use is fully aware of its obligations under the Data Protection Act and will always act in accordance with its provisions and our instructions.

5.5.6. As a gaming operator we need to comply with the Prevention of Money Laundering Act and any associated Regulations. Suspicious transactions shall be investigated by the Company and, if necessary, a suspicious transaction report will be made by the Company to the competent Maltese or UK Authorities (or other appropriate Authorities) (the 'Authorities') without notice or further reference to you. Furthermore, in the event of any suspicious transactions, the Company may suspend, block or close the account(s) of the relevant player(s) and withhold All Funds in the relevant Player Account(s) as may be required by law and/or by the competent Authorities.

We may check any transactions made by players on our Website in order to prevent money laundering and all other illegal activity.

All withdrawals must be done through the same payment method chosen by you when placing a deposit, unless we decide otherwise or are unable to do so. If you deposit using a number of payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulations.

Withdrawals will be investigated in line with any or all applicable legislation on Anti Money Laundering and counter terrorism funding practices. You fully accept that We are required to report any suspicious transactions to relevant financial intelligence units and in doing so will disclose information regarding your personal information and deposit and withdrawal transfers. If We suspect, or Our interpretation of any legislation or guidelines leads Us to believe that any transaction you have made may be connected to money laundering or funding of terrorist activities your Account will be frozen along with any deposits, bonuses or winnings pending such time as We are authorized to release them by the bodies or authorities We report suspicious transactions to, or otherwise by order of a court of competent jurisdiction.

It is unlawful to deposit, or attempt to deposit, funds obtained from criminal, illegal or fraudulent activities into your account. We are required to monitor any unusual or suspicious transactions of any size and report suspicious transactions and fraudulent activity to the appropriate regulator, and we may report such activity to the police or relevant authorities. Please note that if you decide not to answer any requests for information then it may lead us to have to make the unfortunate decision to close your account.

We have the right to take any measures and adopt any procedures to check transactions to prevent money laundering. Where we know or suspect that a transaction may be related to money laundering or the funding of terrorism, we will have the right to close the account and to disclose the details of the transaction to the appropriate authorities.

6. Username, password and security

6.1. After creating your account, you should not expose your login and password to the third parties. If you for some reason forget your password, you can restore your password by clicking the button “Forgot Password”.

6.2. You are responsible for all activities that take place on your account, as well as for the safety of your password, for all losses that may sustain caused by third parties.

6.3. You must immediately inform the Company about unauthorized access to your personal account and any security violations. The Company is not liable for any illegal damage caused by other people who have access to your account.

7. Deposits, money transactions and withdrawing money from the account

7.1. In order to start the game on the Site there must be a certain amount of money on your account.

7.2. You acknowledge and agree to fulfill the following paragraphs:

7.2.1. All funds that you deposit on your account are not allowed to be of illegal origin;

7.2.2. You agree not to deny any transactions made from your account or decline any payments made by you, which may cause refunds by a third party in order to avoid legal liability.

7.3. The Company does not accept any funds from third parties: relatives, friends, partners, husbands/wives. You can deposit money on your account only from the cards/accounts and/or payment cards that are registered on your name. If during the security check, any of these Terms are violated, all winnings will be confiscated and returned to the Company.

7.4. By requesting a bank transfer to return the funds to the rightful owner, all bank charges/fees are covered by the receiver of money.

7.5. You can also use a method of paid SMS to replenish your account. Make sure that you filled in your phone number in your profile. The Company does not allow users to take any forms of credits from mobile network operators, even if operators provide this service. It is not allowed to make SMS deposits with the help of such SMS-loans with a negative balance on the account. If you violate this rule, we will be forced to add you to the blacklist and block your account without the possibility of withdrawing funds.

7.6. We do not accept money in cash, sent to us. We can engage third-party organizations and/or financial institutions to process both your payments and payments to you. You accept to work with them, if the Terms and Conditions of such third-party organizations are not inconsistent with these Terms of the Company.

7.7. You agree not to deny any conducted transactions, not to cancel any transactions related to payments and in any such cases and assure that you will compensate to the Company funds and any costs related to the process of collecting your deposits.

7.8. In case of discovering any suspicious or fraudulent cash replenishments (including any refunds or cancellations of payments) and replenishments made to exchange funds between payment systems, the Company has the right to block your account, annulate any payments made and recover any winnings. We have the right to provide information to the relevant authorities and/or organizations (including credit reporting agencies) about any fraud with payments or other illegal activities. We can hire credit reporting agencies in order to return payments. The Company is not liable for any unauthorized use of credit cards, regardless of whether or not it was declared about the theft of credit cards.

7.9. You acknowledge and agree that your account is not a bank account. It follows that no insurance funds, guarantees or other protection methods from insurance systems, as well as any similar insurance systems, do not apply. Funds on your account would not be charged with interests.

7.10. You acknowledge and agree that the exchange rate (including Bitcoin) may change and the Company is not responsible for changes in the exchanges rate.

7.11. Working with 1-Click payments system.

You automatically agree to pay for any goods or services that you ordered on the Site, as well as additional costs: duties, taxes, etc. The responsibility for transacting such payments on time lies on you. The payment service provider can only ensure the payment is made and is not responsible for paying any additional services. After clicking the “Payment” button, the user accepts the fact that the payment cannot be called off. By placing an order on our Site you confirm the legality of your actions ensure that you will not break the law of any country. As the holder of the payment card, by accepting the Terms you acknowledge your right to use services and resources of our Site as well as confirm that you have reached the age of adulthood and legality of gambling according to the jurisdiction of the country of your residence. Responsibility for fulfilling local laws takes the gambler and provider of payment system is not responsible for illegal violation of such Terms. If the user wants to refuse of providing such services in the next purchase then for cancellation go to your profile on the Site. The Company is not responsible for the impossibility of performance or denial of processing the information on your payment card and for denial from the eminent bank of allowance to make payments with the particular payment card. The Company is not responsible for the amount, quality or price of any service purchased with your payment card. When you pay for services on the Site, you must follow the rules of the Company. Only the user, as the owner of the payment card, is responsible for paying of commissions or expenses on time.

If there are situations that are related to your disagreement with any of the above mentioned statements, you should refuse to make a payment on time and, if necessary, contact the Site’s support service.

7.12. By agreeing to the recurring payments, the user allows Jokersino.com to withdraw finances from the user’s card at the selected periods and of the selected amount within the proposed options automatically. The user agrees that the payment card, given by him for recurring payments to Jokersino.com is and will be added to the user's account. The user agrees to provide the necessary balance for recurring funds on the payment card (debit or credit). The user can cancel the recurring payments. To do so, you need to contact the support service info@Jokersino.com 5 working days before the next recurring payment. If these conditions are fulfilled, the cancellation of this service will only apply to the following payments, not to the nearest.

7.13. You can request a withdrawal of funds from Your account on the Conditions that:

7.13.1. all payments that have been transferred to your account have been checked for illegal actions and no payment has been annulated or canceled;

7.13.2. all the verification actions mentioned in the 6th section were made correctly;

7.14. When making an application for cash withdrawal, remember that:

7.14.1. the information in your profile is filled in completely and contain at least one confirmed phone number and one email-address;

7.14.2. the funds must be withdrawn on the same payment system, which was used to make a deposit at your account.

7.14.3. according to the terms of MasterCard, we cannot return money to your MasterCard credit card. Therefore, these deposits will be returned with the alternative payment methods;

7.14.4. if the requested amount is more than one thousand C$ (C$1000) or in other cases requires verification, we need to perform the identification procedure. To do so, you need to send us a copy or a digital photo of the document confirming your identity (passport or ID card), utility bills to confirm your address (the bill for mobile services will not be accepted). When replenishing an account with a plastic card, you must also send copies of the front and back sides of this card. The first six and last four numbers of the card must be visible clearly and the CVV2 code must be not visible. Documents are sent only at the request of the financial department in the above and/or other cases. If you wish to be identified without a prior request from the finance department, please contact support for detailed instructions;

7.14.5. when creating a request for payment, there must be no uncompleted bonus games (free spin) on your account, received completely or partly with the use of free bets and risk-free bets, for which the outcome of the events has not been received. In order to withdraw funds, finish the game or cancel activated bonus rounds, free bets and risk-free bets;

7.14.6. The maximum withdrawal amount per month is C$10'000, except for certain cases confirmed by the administration;

Withdrawal of funds is performed according to payment limits, taking into consideration the status of a player on the site.

Minimum withdrawal amount for any withdrawal method is C$100


The daily withdrawal limit is C$1’000
The weekly withdrawal limit is C$2’500
The monthly withdrawal limit is C$10’000

7.14.7. The customer can have at most one withdrawal request at once. We process withdrawal requests in the order received.

7.14.8. Withdrawals of substantial amounts to Skrill and Neteller wallets will be discussed individually.

7.14.9. Payouts of large amounts on Skrill and Neteller are discussed individually.

7.15. We have the right to hold a commission in the rate of our expenses (20% of the withdrawal amount) in order to withdraw funds that were not involved in the game. The Minimum required amount of bets in games from the sections Live Dealers, Video Poker, Tables and Other is a triple deposit amount.

7.16. If you withdraw more than C$1000, the Company performs additional verification of gaming transactions for a period not exceeding 72 hours.

7.17. There may be limits for the withdrawal amounts from no deposit bonuses.

7.18. Your withdrawal could be reviewed within 36 hours.

7.19. When making a deposit please remember that there may be a certain delay in the receipt of funds to your account. Please consider this information when receiving/wagering a bonus.

7.20. When making a withdrawal request to Bitcoin, the client must use solely his own BTC addresses and make sure that there are no errors in the entered BTC address. The Company will not be liable for typos made in the BTC address and for payments to any third-party BTC addresses.

7.21. Funds need to be wagered at least once before they can be withdrawn due to AML (anti-money laundering) regulations.

8. Rules of gaming and making bets on the Site

8.1. You are responsible for the accuracy of information about any transactions that you make, before you confirm your bet during the gaming process.

8.2. Go to “Balance” on the Site to see the history of your transactions.

8.3. If you violate the Terms Jokersino.com, we have the right to refuse partially or completely (at our discretion) to conduct any transaction that you request. All transactions are not considered accepted until you have received confirmation from us. If you haven't received confirmation that your transaction was accepted, please contact our support service.

8.4. You can cancel your bet at any time by sending a request to the support service.

8.5. During the game in Casino, the Player is not allowed to have multiple tabs open in the same account. The Player is not allowed to have more than one active game and/or slot session at any given time.

8.6. The official site time is UTC + 3:00. All promotional activities and promotions work in accordance with the specified time.

9. Conspiracy, misleading actions, fraud and criminal activity

9.1. The following activities are unacceptable and violate the Terms:

9.1.1. disclosure of personal information to third parties;

9.1.2. fraudulent activities, which include use of malicious programs, errors in our software, use of “bots” – automatized players;

9.1.3. committing fraudulent activities in your interests. This includes the use of stolen, cloned or otherwise illegally received credit or debit card’s information when replenishing your account;

9.1.4. Participation in money laundering and any other activity which leads to criminal consequences;

9.1.5. An attempt to conspire or intentions to directly or indirectly participate in conspiracy schemes with other players during gambling on the Site.

9.2. We reserve the right to block or suspend all winnings and bonuses that were received on the Site if we see any breaches of the bonus policies.

9.3. The Company will take the necessary measures to identify and suspend all the conspirators. In a case, if you or any other player that is in collusion with you, has suffered losses or damages, as a result of fraud and illegal operations, we are not responsible for this and we will act in that situation at our own discretion.

9.4. If you have identified a person who is in collusion or colludes fraud, you have to inform us about it by email as soon as possible.

9.5. If we suspect you of fraud or fraudulent activities, we may at any time, without prior notice, block your access to the services of our Site and block your account. Under such circumstances, we release ourselves from obligation to refund or in any other way compensate you the funds from your balance. We also reserve the right to notify competent authorities about the fraud and you will be obliged to cooperate with the Company of the investigational matter.

9.6. You are prohibited to use fraudulent software and illegal acts, or any prohibited transactions in accordance with the current law of your country. Administration of the Site is authorized either to block or suspend your personal and other accounts in the system as well as freeze your funds at any time. In this case, you deny any claims to the Company.

9.7. The Company reserves the right to conduct selective verification of its customer’s identity in order to increase the level of security of accounts and avoid any possible risks. The examination of accounts will be selected randomly, in case of examination; the client will be informed about this by email.

9.8. If the company suspects that you are using prohibited software, the company may conduct an additional investigation within 75 days. Please note that during this period your account will be frozen.

9.9. In the event that signs of using prohibited software are detected, your account may be blocked without further refund.

10. Other prohibited activities on the Site

10.1. It is strictly forbidden to use insulting or aggressive phrases or images. It is not allowed as well to use obscenities, make threats or violent actions against players and employees of the Site.

10.2. You do not have any right to provide the Site with the information in such amount that can lead to the failure of the Site, as well as carry out any other actions that may affect the operation of the resource. It is prohibited to use malicious software and viruses. “Spam” messages or mass mailing are strictly prohibited. It is forbidden to misinterpret and delete any information on the Site.

10.3. You are willing to use the Site only for personal entertainment purposes. It is prohibited to copy the Site and any information from it in any form without our written consent.

10.4. Using our Site, you assure that you will not attempt to hack and/or gain access to our security system. If we suspect that you have tried or are actually trying to hack or gain access to the Site and avoid our security system or software in any other possible way, we will deny you access to the services of the Site, block your account and notify the law enforcement authorities.

10.5. We are not responsible for any losses that you or the third party may sustain as the result of the technical errors (which were caused by malfunction of any IT-Programs, virus attacks or other harmful programs) while using the Site and/or downloading any materials posted on it, as well as any links to the Site.

10.6. It is not allowed to sell or exchange accounts between the players. It is forbidden to deliberately lose chips in order to exchange them with another player. Such loss of chips can be considered successful in case if the user tries to lose them on purpose, so that the money is transferred to another user.

11. Expire date and annulation of accounts

11.1. You are fully responsible for any kind of activity and transactions on your account till the time you receive confirmation of its annulation (at the time from the moment when you send us a letter and until you receive a letter of annulation from us you are responsible as well).

11.2. The Company has the right to charge commission or debt amounts, before the annulation of your account. If your payment account was deleted, blocked or canceled, the refund of money that was on your balance at the time of closing your account will not be refunded and bonuses won't be activated or converted into cash. Access to your account will not be possible as well.

11.3. According to the Terms of annulation of your account, mentioned earlier, none of the parties has any further obligations towards one another.

11.4. Under the following circumstances your account may be blocked and/or deleted by the Company without prior notice:

11.4.1 If for certain reasons we have decided not to provide services in general or specifically to you;

11.4.2. If we find a connection between your account and the account that was previously deleted;

11.4.3. If we find a connection between your account and the other existing blocked account, we can close it and block the credentials on the specified accounts. Any left funds on your account (except for the times, which were provided in the Terms) will be returned to you if requested, at a certain time and after deduction of the amount you owe to the Company;

11.4.4. You have made attempts to hack the system or are involved in the conspiracy;

11.4.5. You are trying to influence or manipulate on the software;

11.4.6. You use your account for fraudulent purposes, for instance, you are trying to access the Site from the jurisdiction where gambling is prohibited;

11.4.7. You post abusive information on the Site;

11.5. If an Account Holder does not log in to his Account for a period of 180 days, his Account will be considered an ‘Inactive Account’, We will remove C$5 from the Account as an administration fee each month whilst the Account remains Inactive. The monthly administrative fee is subject to change. If the Account has less than C$5 the entire amount will be removed and the balance will be zero. Once the balance reaches zero no more Inactivity Fees will apply.

11.6. We reserve the right to delete the gambling account and send a preliminary notification to the provided address (or phone number). If this closure is happening due to fraudulent activities or in violation of the Terms, the administration unlocks the balance of the account. In other cases, if the player does not respond, gambling funds will be transferred to the supervisory authority or resource.

11.7. A self-exclusion made via support or personal manager is valid for 30 days from the blocking date.

12. Changes on the Site

The Company may at its own discretion and at any time, make changes on the Site or add any services in order to improve and update the Site.

13. System errors

In case of errors in a game or failure in the system of our Site, the administration will try to change the situation in the nearest future. The institution is not responsible for network fails of the equipment that is used by gamers to gain access to the resource, as well as for all other internet-provider failures of the gamer.

14. Errors or other defects

14.1. In the process of using the resources of the Site, there may be problems with payments or rates because of errors on the Site. Such shortcomings include the following examples: incorrect counting of the gambling gains, incorrect calculation of returns, improper setting of values of game rates as a result of the incorrect provision of information.

14.2. The Company has the right to cancel or limit any rate.

14.3. If You have already used those funds that accrued due to error, the Company has the right to call off any winnings and rates that you received or could receive on of such funds. If the funds on such rates or games have already been paid off, these funds will have the status “Sent” and therefore the gamer is obliged to return the funds at the first request of the administration of the institution.

14.4. Neither the Company, nor its employees or partners, provider of the service are responsible for the damage (including loss of winnings) that occurred because of the gambler or because of the Company.

14.5. The Company and license holders, distributors, subsidiary enterprises, affiliates and all the employees and directors are not responsible for any losses or damages that may be caused by the interception or misuse of any information transmitted via the Internet.

15. Limitation of our responsibilities

15.1. You agree that you make a decision either to use the services of the Site or not, all by yourself and at your own risk.

15.2. The Site functionality is operated according to the Terms and Conditions described on this Site. We do not give any additional assurances or guarantees about the Site or services offered on the Site, therefore we are not responsible (to the extent provided by the law) for all implied warranties.

15.3. The Company is not liable for violations, broken contracts, losses and wastes, including loss of prestige, income, data and other types of loss that cannot be foreseen. The Company is not responsible for the content of resources that can be found on the Site of the Jokersino.com.

16. Violation of Conditions

16.1. If you have violated the Terms, you are obliged to compensate all costs or expenses fully, including judgmental enforcements, as well as any other costs.

16.2. You undertake to recoup the damages, defend the interests of the Company, its non-brand partners and their respective companies, as well as their relevant officers, directors, employees from any claims, demands, liabilities, damages, losses, costs and expenses, including legal costs and any other costs that arise from the following reason:

16.2.1. Violation of Terms of use;

16.2.2. Violation of the law or the rights of the third parties;

16.2.3. Attempts to gain access to your account or services using your personal data by third parties, with or without your permission;

16.2.4. Acceptance of any winnings that were obtained this way.

16.3. If you violate the Terms, we reserve the right, but are not obliged to do the following:

16.3.1. To notify you (using your contact information) that you are violating the Terms and require you to stop violations;

16.3.2. To temporarily suspend paying operations on your account so that you cannot bet or play on the Site;

16.3.3. To block your account, with or without prior notice;

16.3.4. To withdraw the number of payments, bonuses or winnings that you have received as a result of any serious breach from your account;

16.4. We have the right to annulate your username and your password if you do not follow any of above listed Terms.

17. Intellectual property rights (Rights to the intellectual property)

17.1. All the information on the Site is considered to be the subject of copyright law and other proprietary rights that belong to the Company or are used under the license of the third-party owners. All printed or uploaded materials can be downloaded only to one device and can be printed for non-commercial personal use.

17.2. By using our Site, you don't have rights to intellectual property (for example, copyrights, know-how or trademarks) owned by the Company or any other third party.

17.3. It is prohibited to reproduce or use the trademarks, trade names, creative materials and other logos that are available on the resource.

17.4. Gamers are responsible for any costs, expenses or damages, which were caused as the result of prohibited activities. Gamers are obliged to notify the administration of the Site about prohibited activities of other gamers and to assist in the investigation of this particular matter.

18. Your personal data

18.1. We comply with the data protection requirements in the way the Company uses any personal data, which was collected during the time you have used the Site. The Company processes any personal information provided by you only in accordance with the privacy policy.

18.2. By providing us with the information, you agree with our right to process your personal data for the purpose provided by the Site administration in the Terms and Conditions of the Site or for compliance with the legal or regulatory obligations.

18.3. We do not disclose any personal information to anyone other than employees who need access to your personal data in order to provide you with services.

18.4. We keep copies of all letters and correspondence received from you in order to record all the information received from you accurately.

19. “Cookies” on the Site

In order to ensure high functionality of the Site, the Company uses “cookie” files. The “cookie” file is a small text file that is downloaded to your computer when you visit the Site. This allows us to process data quickly when you visit our Site again. Additional information on deleting or controlling “cookies” is available on the following website: www.aboutcookies.org. We draw your attention to the fact that the removal of our “cookies” or taking measures on prohibiting their saving on your computer in the nearest future may lead to the inability to access certain sections or functions of the Site.

20. Complaints and notifications

20.1. If you have complaints about the functionality of the Site, you should contact the support service in the shortest time possible and only then lodge a claim.

20.2. In the case of a disagreement, you agree that records on the server and all correspondence will be submitted as the final evidence in resolving the contentious issue.

20.3. You agree that the result of each game is determined by the random number generator. If the results on our server and on your computer are different, the data on the server will be key and final. If your balance on your computer is different from the balance at our service, the information on our server must be final. Any amount on your account may be lost as a result of a person’s error or technical problems.

21. Interpretation

The original text of the Terms is in English, and any interpretation of it should be based on the original English text. If conditions, other documents or notes related to it have been translated into any other language, the advantage has the English version.

22. Transfer of rights and obligations

We have the right to transfer, assign, sublicense or pledge the Terms to any person (whole or partly), also in case if the Terms and Conditions are left the same or are less beneficial to you.

23. Extraordinary circumstances

23.1. If the Company has not fulfilled or delayed the performance of any of our obligations specified in these Terms for reasons that do not depend on us (“Force Majeure”), for example, natural disasters, wars, civil conflicts, breakdowns in public communication networks or services, industrial disputes or DDOS attacks and similar Internet attacks, we are not responsible for non-compliance with Terms and Conditions.

23.2. During the period of force majeure circumstances, access to the Site may be restricted and performance of obligations is delayed. The administration of the Jokersino.com will try to use all resources available in order to solve all the issues as quickly as possible, regardless of the circumstances.

24. Disclaimer

24.1. If for some reason we cannot ensure your performance of obligations, or we ourselves cannot use any of the legal remedies for which we are entitled, this is not a disclaimer of rights or legal remedies, nor does it relieve you from the performance of these obligations.

24.2. Refusal of performing any of the Terms shall not be valid unless it has been registered and sent to you in writing form in accordance with the rules described above.

25. Severability of the agreement

In case if any of the Terms has become invalid or illegal, has lost legal force (fully or partly), “Terms and Conditions” will be separated from other conditions, Terms and formulations, which fully retain their legal force, as provided by law. A part, that is considered to be invalid or unenforceable, varies according to the statutes in place so that our original goals are formulated precisely.

26. References

The Site may contain links to other sites. The Company cannot control them and they are not mentioned in the Terms. Therefore, the Company is not responsible for the content of any external sites, the actions of their owners, or the lack of such actions, as well as for the content of the third-party advertising and sponsors on the Site. All hyperlinks to other resources are provided for your information only. If you use them, you do it at your own risk.

27. Bonus money

After creating an account on Jokersino.com you can be rewarded with bonus money - encouragement for various achievements. The amount received after wagering a free registration bonus may be subject to additional limits.

27.1. Bonus money: description

The process of adding and using bonus money is regulated by the following rules:

In order to receive a bonus, you must first activate it. We recommend you to read bonus Terms carefully before activating.
The bonus amount is added to your balance. The bet is made by withdrawing money from the balance, which consists of the main and bonus parts.
All winnings are transferred to the balance and the money can't be withdrawn until you bet the necessary amount of times (wager).
When the wager for bonus is fully processed, the bonus part is transferred to the main balance and the possibility of withdrawing any amount opens, within the available funds.
Not all bets are counted as wagering the bonus. There is a number of exceptions (games) that do not count or count with a lower contribution.
Only one bonus can be active at the same time on your account.
The conditions for wagering the bonus are annulated when the customer reaches a balance of RUB: 5.00 / C$: 0.2 in other currencies or fewer Terms of the bonus clearing are canceled.
The bonus is a kind of reward and can't be replaced by any other kind of compensations.

27.2. Bonus money: wager (wagering)

The process of wagering a bonus means placing a bet on a certain amount, previously described in the bonus conditions. Please make sure that you have read these Terms and Conditions, or if necessary, consult with the support service. Not all bets are taken into account. The bets from table games (Roulette, Sic Bo, Baccarat, Live Сasino and others), as well as from various video poker games are not taken into account.

The maximum bet amount to wager the bonus is C$2.

The progress of wagering the bonus in sports and esports betting will be accelerated three times (x3), provided that the odds are at least 1.55.

The percentage of the bets may vary from time to time depending on the bonus. Therefore, in case of doubt, please consult the support service.

Betting more than C$2 at once while having an active bonus can be considered as misuse of bonus offers and can lead to the exaction of all wins received in such a way.

Any bonus abuse will result in the closure of the account or confiscation of the active balance bonus or cash balance. Including, but not limited to, Jokersino.com reserves the right to withhold cash ins and/or confiscating all winning from a customer when a wager of a single bet consist of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance. If Jokersino.com witnesses such behavior, Jokersino.com reserves the rights to take into possession any cash ins and/or all winnings from this customer.

A customer's identity will be determined on a basis of all or a combination of the following information: name, mailing address, e-mail address, IP address, credit/debit card number, computer, and any other type of identification that may possibly be required.

Bonus Abuse Bonus Abuse includes, but is not limited to:

Breach of terms and conditions of a bonus, free bets , free spins or any other promotional offer
The opening of multiple accounts to claim multiple bonuses
Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, Jokersino.com reserves the right to:

forfeit the bonus allocated to the Account Holder and any winnings from that bonus, and/or
revoke, deny, or withdraw a bonus offer from the Account Holder, and/or
block an access to particular products, and/or
exclude the Account Holder from any future promotional offers, and/or
terminate the Account Holder’s account with immediate effect

27.3. Refund Policy

Our games and betting offers are provided for entertainment only. Any stakes you place on a game or bet are non-refundable as the product is virtual and is instantly consumed. If you play a game or bet with real money, funds will be drawn from your account instantly and cannot be returned.

27.4. Interrelation of bonuses and their priority

The process of bonus activation in your profile and their further wagering is guided by the following rules.

- The bonus has several states:
In your profile – the bonus is available for activation in your profile.
Activated – the bonus is activated and is waiting for a deposit or is automatically activated (in case of no deposit bonuses).
Waiting for wagering – the bonus is waiting for the player to wager the bonus.
The bonus was wagered – all the conditions of the wagering were fulfilled.
Bonus was canceled – for some reason the bonus was canceled by the players or by the support service.

- At the same time you may have several types of bonuses available in your profile, but only one bonus can be activated.

- Activation of the next bonus is possible only in the case when the previous bonus has the status “Wagered” or “Canceled”. In case if your bonus has the status “Waiting for Wagering”, the system will not allow you to activate the next bonus.

27.5. Persistent misuse of bonuses

As a part of providing protection against all kinds of fraudulent schemes, Jokersino.com reserves the right to check the payment and gaming activity of customers at any time. And in case of identifying persistent misuse of bonuses Jokersino.com has the right to take measures providing for either disabling the possibility of receiving bonuses in the future, or obtaining compensation for losses incurred.

In order to avoid questionable interpretation of the rules, we give several examples of dishonest games. The full list of abuse is not limited by the descriptions provided below.

Example 1: The gamer makes many bets with the minimum expected win in order to get more bets and to wager the bonus as soon as possible. For example, making bets on all numbers in roulette, or on black/red and any other identical bets. This can be considered as persistent misuse of the bonus and lead to additional verification and possible block of an account after any possible winnings/funds have been withdrawn.

Any combination which has any of the elements of the examples mentioned above, and leads to potential persistent misuse of the bonus policy may be an occasion for additional verification.

Pay attention to the fact that a confirmed phone number is obligatory for confirming the identity and is a guarantee for receiving the bonuses; in the case, if these conditions are not fulfilled, the client may be suspended from the bonus policy of the Site.

It is forbidden to postpone any game rounds, including free spins or bonus games. In case of the discovery of deferred rounds, the casino reserves the right to block the player's account and confiscate all funds.

27.6. Management of casino can set the restrictions for the max money amount which can be received from the active bonus.

27.7. When using an activated bonus, the bonus money from the player's account is used first and only then the real money, unless otherwise stated.

27.8. Free Bonus

If you receive a non-Deposit bonus (general no deposit bonus/refer a friend bonus/registration bonus etc’) or free spins with no deposit, unless stated otherwise, the maximum amount that you can win or withdraw from it is CAD100 or two times the bonus amount. The larger amount of the two will be applied. Any winnings greater than the applied amount, including winnings subsequently won from with that money even after any deposit, will be removed from your account.

In order to withdraw money from non-deposit bonuses, a first deposit must have been made. If we suspect players to have abused any of these bonuses, we reserve the right to confiscate player funds and ban the account.
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1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

The following definitions are used in these terms and conditions:
“Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution" means the supervision institution of commercial gambling in Curacao;
“General Terms" means the terms and conditions set out in this document;
“Group" includes SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK and SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao. The division of competence of group companies is detailed in this Terms and Conditions;
“Operator" means Group of companies – SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao, license no. 8048/JAZ2015-035 (License Holder) and payment agent – SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK, being owned and fully controlled by the License Holder and acting under license agreement concluded with SG International N.V. The company SG International LP was founded in Scotland, UK, and laws of Scotland, UK apply to its activity;
“Payment Processor" means SG International LP, a company registered in 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK with registered company number SL023302;
“Privacy Policy" means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website" means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: bitbet24.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS
2. CONTRACTING PARTIES
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company SG International N.V. (hereinafter bitbet24.com), is a company operating www.bitbet24.com. Services are provided to card holder by SG International LP located at 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK. In the event of any inquiries and complaints, please direct them to SG International LP. SG International N.V. is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. 8048/JAZ2015-035. SG International N.V. and SG International LP, a limited partnership incorporated under the laws of Scotland, UK entered into a partnership agreement where the Parties agreed that SG International LP would act as an agent of SG International N.V. to promote products and services offered by SG International N.V. SG International LP is fully liable for any acts of their employees, agents or affiliated entities. SG International LP as Payment processor and SG International N.V. as Operator in these Terms and Conditions is referred to as BitBet24, bitbet24.com, “We", “Us", “Our", “Management", “Site" or “Company" that you enter contract with. The Player and registered Account Holder shall be referred to as “You", “Yours", “Customer" or “The Player".
2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE
3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.
3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account" or “Account“).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 click on Join Now on the Website and follow the on-screen instructions;or
4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
4.4 In opening Your Account You warrant that:
4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
4.4.3 gambling is not illegal in the territory where You reside;
4.4.4 You are legally able to enter into contracts;
4.4.5 You have not been excluded from gambling; and
4.4.6 You have not already had an Account closed by us for any reason.
4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
4.6. Netent
4.6.1 Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.6.2. Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.6.3. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
4.6.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.6.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.6.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
4.6.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
4.6.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
4.6.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 the name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – support@bitbet24.com.
5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
5.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
5.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
5.6 All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
• Each document must be sent as a separate image
• Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg When you take your picture:
• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
• Your picture must be in focus and all the text easy to read
• Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
• Your lighting must be good, to stop any glare don’t use flash


We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
6.1. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
6.2. What do I need to provide?
To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?
The quickest and easiest way to verify your account is online.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
• Open the email account that you used to register for our Website
• Open a new email, addressed to support@bitbet24.com
• Attach the photos
• Enter your account number or username in the ‘Subject’ bar at the top of your email
• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
• Your name and contact details, including a valid email address which needs to be unique to your account
• Your date of birth – you must be at least 18 years old
• A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
• Your betting currency and a deposit limit
• A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries:

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION


7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Support@bitbet24.com, details of which can be found in the Contact Us.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to support@bitbet24.com and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open section “Contact Us". List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.
8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary.
8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact support@bitbet24.com. Any confirmed reductions to your deposit limit will be of immediate effect.
8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee"), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
8.9 LIMITATIONS:
The min. size of deposit is 10 EUR.
The min. size of withdrawal is 10 EUR.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
8.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.
8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA, Australia, Hongkong, India, Indonesia, Japan, Korea, Malaysia, Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra, Austria, Belgium, Cyprus, Czech republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United kingdom

8.10.4 Skrill
-Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan, Angola, Barbados, Benin, Bonaire, Burkina Faso, Cape Verde, Cuba, Comoros, Djibouti, East Timor, Eritrea, Faroe Islands, French Polynesia, Gambia, Greenland, Grenada, Guadeloupe, Guyana, Iran, Iraq, Japan, Kyrgyzstan, Lao People’s Democratic Republic, Libya, Macao, Martinique, Namibia, Nauru, New Caledonia, Niger, North Korea, Palau, Reunion, Saint Barthelemy, Saint Martin (Sint Maarten), Samoa, South Sudan, Sudan, Suriname, Syria, Tajikistan, Togo, Turkmenistan, US Minor Outlying Islands
-Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan, Cuba, Eritrea, Iran, Iraq, Japan, Kyrgyzstan, Libya, North Korea, South Sudan, Sudan, Syria
-Restricted for Gaming and Binary:
American Samoa (relevant state licenses required), Brazil, Canada, China (Pr), Guam (relevant state licenses required), Hong Kong, Israel, Macao, Puerto Rico (relevant state licenses required), Northern Mariana Island (relevant state licenses required), Singapore, Turkey, United Arab Emirates, United States Of America, US Minor Outlying Islands, US Virgin Islands

8.10.5 Neteller
-Does not provide service to the following countries:
Afghanistan, Benin, Bonaire, Burundi, Central African Republic, Chad, China, Congo Republic, Crimea, Cuba, Djibouti, Equatorial Guinea, Eritrea, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lao People’s Democratic Republic, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mongolia, Montserrat, Myanmar, Nauru, Niger, Niue, Norfolk Island, North Korea, Palau, Papua New Guinea, Saint Barthelemy, Saint Kitts and Nevis, Saint Martin (Sint Maarten), Sierra Leone, Sudan (North and South), Suriname, Syria, Tajikistan, Timor-Leste, Togo, Turkmenistan, Uzbekistan, Western Sahara, Yemen
-Requires local license for specific countries:
Australia, Belgium, France, Germany, Japan, Spain, Turkey, UK

8.10.5 CardPay (Unlimit)
Supported countries:
Deposits only:
Nigeria, Congo, Cote d’Ivoire, Kenya, Zimbabve, Mozambique, Zambia, Botswana, Namibia, Kazakhstan, Mongolia, Uzbekistan, Papua New Guinea, Fiji, Bulgaria, Estonia, Slovakia, Slovenia, Andorra, Moldova, San Marino, Ukraine, Belarus, Salvador, Guatemala, Bolivia, Ecuador, Peru, Trinidad and Tobago
Deposits+Withdrawals:
Kazakhstan, Mongolia, Uzbekistan, Bulgaria, Estonia, Slovakia, Slovenia, Moldova, Belarus, Andorra, San Marino, Ukraine

8.10.6 Directa
Supported countries:
LATAM, SE Asia (China, Philippines, Thailand, Vietnam, Indonesia, Singapore), India, Canada, Japan, Kenya, Nigeria, Peru

8.10.7 Volt
Supported countries:
CURACAO – Germany, Netherlands, France, Austria, Ireland, Italy, Finland and Spain
MGA – Austria, Belgium, Germany, Spain, Finland, France, Great Britain, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal

8.10.8 Jeton
Restricted countries:
Restricted for Withdrawal
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Cuba, United States, Kosovo
Restricted for Deposit
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Lithuania, Cuba, United States, Kosovo

8.10.9 AccentPay (Monetix)
Restricted countries:
Afghanistan, Australia, Algeria, American Samoa, Barbados, Cambodia, Guam, Guatemala, Tuvalu, Uzbekistan, Russia, Singapore, Saudi Arabia, Ecuador, China, Indonesia, Iceland, Taiwan, Philippines, The Central African Republic, The Democratic People’s Republic of Korea, DR Congo, The Republic of the Congo, Guinea-Bissau, Iraq, Somalia, Mali, Libya, South Sudan, Sudan, Yemen, Belarus, Burundi, Cuba, Iran, Lebanon, Nicaragua, Syria, Venezuela, Zimbabwe, China, USA, UK (by agreement), Moldova, Canada (by agreement)

8.10.10 InPay.
Works only with withdrawals.
Restricted countries:
Botswana, Burundi, Ethiopia, Ghana, Ivory Coast, Libya, Nigeria, Tunisia, Zimbabwe, Afghanistan, Cambodia, Iran, Iraq, North Korea, Russian Federation, Saudi Arabia, Syria, Yemen, Denmark, France, Lithuania, Norway, Switzerland, Ukraine, United Kingdom, Bahamas, Cuba, Panama, Trinidad and Tobago, United States, Samoa, Puerto Rico, Kosovo, Venezuela.

8.10.11 EcoPayz
Blacklisted Countries:
Afghanistan, Angola, American Samoa, Azerbaijan, Brunei Darussalam, Bhutan, Botswana, Belarus, Cuba, Djibouti, Algeria, Western Sahara, Eritrea, Ethiopia, Micronesia, Federated States of Guatemala, Guam, Haiti, Iran, Kyrgyzstan, Cambodia, Kiribati, Korea (DPRK), Kazakhstan, Lao People’s Democratic Republic, Lebanon, Liberia, Lesotho, Libyan Arab Jamahiriya, Madagascar, Myanmar, Northern Mariana Islands, Nauru, Niue, Puerto Rico, Occupied Palestinian Territory, Sudan, the Federal Republic of Somalia, Syrian Arab Republic, Eswatini, Tajikistan, Tokelau, United States Minor Outlying Islands, United States, Virgin Islands, U.S., Viet Nam, Vanuatu, Yemen, Turkey.
Closed without a local license:
United Kingdom, Guadeloupe, Israel, Mayotte, Matrtinique, Singapore, United States, Sweden, Latvia, Australia, France + French colonies, Netherlands, Norway, Germany, Poland, Denmark, Bulgaria, Spain, Italy, Belgium, Portugal, Greece

8.10.12 Settlepay
Supported countries:
Ukraine channel – only UAH, only MC
Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Armenia, Ukraine, Turkmenistan.
Kazakhstan channel – only KZT
Armenia, Azerbaijan, Belarus, Uzbekistan, Kyrgyzstan, Moldova, Tajikistan, Kazakhstan, Australia, Belgium, Germany, Ireland, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Switzerland, France, Bulgaria, Hungary, Poland, Romania, Slovakia, Iceland, Denmark, Ukraine, Czech Republic, Latvia, Norway, Estonia, Finland, Sweden, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Greece, Italy, Spain, Macedonia, Malta, San Marino, Portugal, Serbia, Slovenia, Croatia, Montenegro, Georgia

8.10.13 Piastrix
Restricted countries:
Albania, Andorra, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

8.10.14 Xpate
EUR (WL+FTD) – Restricted for Burundi, Central African Republic, Cuba, Iran, Iraq, Libya, Lebanon, Noth Korea, Somalia, Sudan, Syria, Venezuela, Yemen, China, USA, Azerbaijan, Moldova, Nicaragua, Ukraine.
USD (WL only) – Restricted for Andorra, Anguilla, Antigua and Barbuda, Aruba, Antilles (Netherlands), Bahamas, Bahrain , Bermuda Islands, British Virgin Islands, Belize, Barbados, Gibraltar, Jersey, Dominica, Hong Kong (China), Cayman Islands, Cook Islands, Costa Rica, Guernsey, Grenada, Liberia, Liechtenstein, Maldives, Men Islands, Marshall Islands, Montserrat, Monaco, Macau (China), Nauru, Niue, Panama, Palau, Seychelles, St. Kitts and Nevis, Samoa, St. Vincent and the Grenadines, St. Lucia, Turks and Caicos Islands, Vanuatu, Virgin Islands (USA), Russia, Armenia, Azerbaijan
KZT (WL only) – Open for Kazakhstan only
RUB (WL only) – Open for Russia only (for payins Tinkoff cards are unavailable)

8.10.15 Sirenpay
Works only with deposits.
Restricted countries: Turkey, Iraq, Iran, Russia, Azerbaijan, Kazakhstan, Norway

8.10.16 Pradexx
Sofort Open: Austria, Belgium, Germany, Italy, Spain
Neosurf Open: Australia, New Zeeland, Canada, Benin, Burkina Faso, Burundi, Cameroun, Central African Republic, Chad, Congo Brazzaville, Democratic Republic of Congo, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea Bissau, Guinea Conakry, Ivory Coast, Kenya, Malawi, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome et Principe, Senegal, Sierra Leone, Tanzania, Togo, Uganda, Zambia and Zimbabwe

8.10.17 Exactly
Restricted countries:
Afghanistan, Armenia, Azerbaijan, Belize, Congo, Cote D’Ivoire, Czech Republic, Estonia, Guyana, Iran, Iraq, South Korea, North Korea, Latvia, Liberia, Lithuania, Myanmar, Puerto Rico, Somalia, Sudan, Syrian Arab Republic, Thailand, United Kingdom, United States, Viet Nam
Optional (can be opened upon request): Australia, Canada, New Zealand, Japan. Only MC, no VISA

8.10.18 Astropay
Worldwide available, with the exception of USA & Israel

8.10.19 Mifinity
Supported for eWallet Deposits/Withdrawal:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Canada, Mexico, Argentina, Brazil, Chile, Paraguay, Peru, Uruguay, Australia, New Zealand, China, India, Japan, Ghana, Kenya, Nigeria, South Africa
Supported for Bank Transfer Withdrawals:
Andorra, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, EthIopia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nepal, Netherlands, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

8.10.20 Pay4Fun
Supported only in Brasil

8.10.21 CoinsPaid
No restriction. Recommendation – not to work with countries where cryptocurrencies are prohibited.

8.10.22 eZeeWallet (EmerchantPay)
Supported countries:
Australia, Denmark, Finland, Norway, Sweden, Austria, Belgium, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Spain, Switzerland, United Kingdom
Restricted for deposits:
Israel, Saudi Arabia, Indonesia, Portugal, Botswana, Slovakia, Spain, Iceland, Poland, Greece, Lithuania, Jamaica, Nepal, Singapore, Czech Republic, Barbados, Vietnam, Zimbabwe, Hungary, Sao Tome and Principe, Trinidad and Tobago, Russian Federation, Mauritius, Uganda, China, Senegal, Guinea Bissau, Cuba, Bangladesh, Netherlands, Burma (Myanmar), Cambodia, Iraq, Belgium, Ukraine, Jordan, Slovenia, Turkey, Romania, France, Norway, Sweden, Yemen, Hong Kong, Canada, Australia, Italy, Iran, Burkina Faso, Croatia, United States, North Korea, United Arab Emirates, Germany, Ghana, Azerbaijan, Malaysia, Albania, Vanuatu, Sudan, Bahamas, India, Pakistan, Japan, Bulgaria, Oman, Nicaragua, Venezuela, Syria, Panama, Afghanistan, Thailand, Morocco, Latvia, United Kingdom, Malta

8.10.23 ZotaPay
Supported countries:
Vietnam, Indonesia, Cambodia, Myanmar, Thailand, Japan, China, Laos, India, Malaysia

9. BONUSES
9.1. BitBet24 reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by BitBet24 under regular circumstances.
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. BitBet24 has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by BitBet24. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the BitBet24 cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept byBitBet24.
9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. BitBet24 reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of BitBet24.
9.6. BitBet24 reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
9.7. If a player or a group of players are abusing casino bonuses BitBet24 has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:
i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance
ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility
iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at BitBet24.

10. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the USA, France, The Netherlands, the Dutch Caribbean Islands (Aruba, Curaçao and Sint Maarten), Bonaire, St Eustatius, Saba, Malta, United Kingdom, Latvia, Lithuania, Estonia, Germany, Austria, Czech Republic, Hungary, Serbia, Portugal, Spain, Ontario (Canada), Cyprus, Slovenia, Slovakia and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES
11.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
11.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.
11.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact support@bitbet24.com.
11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.

12. REMOTE GAMING OR BETTING
12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
13.1 The following practices (or any of them) in relation to the Services:
• abuse of bonuses or other promotions; and/or
• using unfair external factors or influences (commonly known as cheating); and/or
• taking unfair advantage (as defined below);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined below), constitute “Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
13.4 If:
13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
13.4.3 we become aware that You have “charged back" or denied any of the purchases or deposits that You made to Your Account; or
13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.
13.5 For the purposes of this paragraph 12:
13.5.1 “fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 “criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 “unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
13.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@bitbet24.com:
14.1.1 indicating Your wish to close Your Account; and
14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same. We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2 When You request closure of Your Account under paragraph 14.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.
14.3 Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.
14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US
14.6 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
14.7 Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
14.8 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33 and 35 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

SUSPENSION BY US
14.9 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES
15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS
16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;
16.1.2 if You are still in any doubt, contact support@bitbet24.com for clarification; and
16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE
18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a " Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App") is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

19. IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an “Error"
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.

21. EXCLUSION OF OUR LIABILITY
21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
21.3.1 LOSS OF DATA;
21.3.2 LOSS OF PROFITS;
21.3.3 LOSS OF REVENUE;
21.3.4 LOSS OF BUSINESS OPPORTUNITY;
21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
21.3.6 BUSINESS INTERRUPTION; OR
21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.

22. BREACH OF THE TERMS OF USE
22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or
22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.
22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
23.4 You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.
23.5 All intellectual property rights in the name “BitBet24", the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.

24. VIRUSES, HACKING AND OTHER OFFENCES
24.1 You shall not:
24.1.1 corrupt the Website;
24.1.2 attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
24.1.3 flood the Website with information, multiple submissions or “spam";
24.1.4 knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
24.1.5 interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
24.1.6 attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
24.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
24.3 Website is free from malicious software.

25. YOUR PERSONAL INFORMATION
25.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
25.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
25.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
25.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
25.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and
25.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
25.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.

26. USE OF ‘COOKIES’ ON THE WEBSITE
26.1 The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.
26.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.

27. COMPLAINTS AND NOTICES
27.1 No claim or dispute with regard to:
27.1.1 the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
27.1.2 a game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
27.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact support@bitbet24.com about Your complaint, which will be escalated as necessary within our Support team until resolution.
27.3 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
27.4 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
27.5 If there is no reaction on your complaint or notice from us or in your opinion the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organization contacting complaints@gaminglicences.com.

28. TRANSFER OF RIGHTS AND OBLIGATIONS
28.1 We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment"), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
28.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.

29. EVENTS OUTSIDE OUR CONTROL
29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).
29.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

30. WAIVER
30.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
30.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
30.3 No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.

31. SEVERABILITY
31.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
31.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.

32. ENTIRE AGREEMENT
32.1 The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.
32.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
32.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.

33. THIRD PARTY RIGHTS
33.1 Unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms. It is expressly forbidden for End Users to transfer any assets of the value of any kind to a third party, including but not limited, it is forbidden to transfer ownership of account(s), winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or of any other character. Such prohibition includes, but is not limited to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting either separately or in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way or shape of form.

34. LAW AND JURISDICTION
34.1 These Terms of Use shall (subject to paragraph 25.2) be governed by and interpreted in accordance with the laws of the Scotland, UK.

35. RESPONSIBLE GAMING/GAMBLING
35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting support@bitbet24.com.
35.2 In case you are concerned about your gambling practices there are a number of guidelines you may find useful:
35.2.1 try and establish limits for the amounts you want to wager or deposit.
35.2.2 consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
35.2.3 try not to let gambling interfere with your daily responsibilities.
35.3 Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.
35.4 You should always be aware, that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognising that you may be developing a gambling problem is the first step to regaining control.
35.5 Please bear in mind, that:
35.5.1 Gambling should be entertaining and not seen as a way of making money
35.5.2 you should avoid chasing losses
35.5.3 Only gamble what you can afford to lose
35.5.4 Keep track of time and the amount you spend gambling
35.6 If You require any information relating to this contact our Support support@bitbet24.com or view our Responsible Gambling section.
35.7 The Operator is committed to supporting Responsible Gambling initiatives. We suggest to visit www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.

36. LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.

37. CONTACTING US
The Operator can be contacted by e-mail support@bitbet24.com and/or telephone Please note that all calls may be recorded for training and security purposes. If You are concerned about your gambling practices there are a number of guidelines you may find useful:
• Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
• Try not to let gambling interfere with your daily responsibilities.
• Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
• Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
Welcome Package:
100% up to C$1500
+ 1000 Free Spins!
9 games
4.3 rating
4.3
T&Cs Apply
Welcome Package T&Cs

Are you new to Zaza casino? We have prepared the most profitable sign-up bonuses for our users.

Welcome Pack consists of 10 bonuses, 5 of them are no deposit bonuses. In total, you’ll get up to 1,500 €/C$ bonus + 1,000 Free Spins!

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Additional terms:

The promotion is active from April 4, 2022.

A new Zaza user can activate the bonuses within 30 days in the BONUSES section.

The user can win back the bonus within 3 days.

The wins from the Free Spins are added to the bonus balance.

To get the next bonus, you must activate the previous one.

Minimum deposit to get 100% bonus to deposit: 20 €/С$

To win back a 100% bonus on your first deposit, you must complete a cash turnover of x30 of the bonus amount within 3 days since activation. Funds withdrawal will be unavailable until the entire bonus is won back.

The maximum bonus amount is 1,500 €/С$.

All bonuses will be credited at 03:00 (EDT), except for the first one, which will be added immediately after sign-up.

Bonuses may be activated upon sign-up via email.

The player must not have a previously signed up account at the casino to receive the bonus.

Zaza casino is entitled to block the user's account in case of project rules violation.

Zaza casino is entitled to terminate the promotion without prior notice to players.

The promotion terms can be changed or supplemented at any time.

No deposit bonus is credited 24 hours after the deposit bonus is activated.
Welcome Package:
100% up to C$1000
+ 100 Free Spins!
23 games
4.3 rating
4.3
T&Cs Apply
Welcome Package T&Cs

General & Bonus terms and conditions apply

Free spins are credited on the game Starburst (NetEnt), 24 hours after the bonus has been claimed.

If you cannot access NetEnt, the free spins are credited on the game Mega Masks (Relax Gaming) or on Mental (Nolimit City) if you cannot access Relax Gaming games.

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The first deposit gives you a 100% bonus up to 500$ + 25 Free spins

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Create an account at Evolve Casino

Make a deposit between 20$ and 500$ for the first welcome bonus

Make a deposit between 20$ and 250$ for the second welcome bonus

Make a deposit of 20$ to 250$ for the third welcome bonus

Claim one Welcome Bonus at a time from your cashier.
Welcome Package:
252% up to C$4650
+ 200 Free Spins!
31 games
4.0 rating
4.0
T&Cs Apply
Welcome Package T&Cs

1. This promotion is available only to newly registered users of CosmicSlot.

2. The maximum 100% bonus amount for the 1st deposit is €500 / 2300 zł / 5000 kr / C$650 / NZ$800 / 500 CHF.

3. The player can get a 1st deposit bonus to choose from:
3.1. Deposit from €20 / 90 zł / 200 kr / C$30 / NZ$30 / 20 CHF - 100% bonus.
3.2. Deposit from €50 / 200 zł / 500 kr / C$75 / NZ$75 / 50 CHF - 100% bonus + 100 free spins.
3.3. Max cashout from free spins €100 / 400 zł / 1000 kr / C$150 / NZ$160/ AU$160 / 100 CHF.

4. You cannot activate previously unused bonuses after a withdrawal request.

5. To be able to withdraw the bonus funds, you need to scroll the amount (deposit + bonus) x35. During 2 days free spins will be automatically credited to the bonus account of Water Tiger in equal parts according to the selected offer. The 35x requirement means you need to wager the bonus amount + deposit 35 times before any proceeds from that bonus can be withdrawn. The activation time of free spins is 24 hours.
5.1. The wagering requirements of winnings from free spins are x40.
5.2. The maximum withdrawal amount of bonus funds is x5 of the received bonus balance.

6. Maximum wager limit is €5 / 20 zł / 50 kr / C$8 / NZ$10 / 5 CHF. This restriction applies to all Bonuses and promotions, unless otherwise stated.

7. This bonus can’t be combined with other bonuses (promotions) at the same time.

8. The promotion will be added to the bonus account immediately, upon registering a new account, selecting the corresponding avatar and making a qualifying deposit. Should you experience any difficulties, you can contact us via Live Chat or via e-mail: support@cosmicslot.com.

9. The maximum bet allowed while playing with bonus money is €5 / 20 zł / 50 kr / C$8 / NZ$10 / 5 CHF until all necessary wagering requirements are met. If the maximum bet is exceeded prior to meeting the wagering requirements, the bonus and any potential bonus winnings will be canceled.

10. The Welcome bonus can only be claimed before any bets are made from the qualifying deposit.

11. Any active withdrawal request before receiving the Bonus or any withdrawal completed within 24 hours will void any bonus eligibility.

12. Promotions and bonuses from CosmicSlot are received only once for each account. A CosmicSlot account is created for and belongs to only one person, one IP address, one email address, phone number, shared computer and one payment account (debit or credit card, Qiwi Visa, etc.).

13. A casino promotion can be cancelled by our Customer Service team, provided that no bets have been placed from the bonus balance of the account. When a promotion is cancelled, the bonus and any winnings obtained with the bonus will be void and the initial deposit will be returned to the cash balance, provided the sum of the deposit has not yet been lost on the games.

14. The bonus is valid for 10 days after activation, after which both bonus money and their derivatives will be removed from the player's balance.

15. Please mind the fact that each game comes with its own wagering percentage.

16. Wagers placed at CosmicSlot.com games may contribute differently towards the overall wagering requirement to clear a bonus: Slots and other games - 100%, Texas Hold’em and other table games - 0%, Video poker - 0%, Roulette and Blackjack - 0%, Baccarat and Craps - 0%, Fast Games: Aviator, Mines, Dice, Mini Roulette, HiLo, Plinko, Goal, Keno, HotLine, Scratch, Fortune Wheel, Black Jack, Russian Poker - 0%.
16.1. The following games contribute only 20% towards the overall wagering requirement: Safari, Gold Rush, Beautiful Bones, Break Away, Candy Dreams, Dragonz, EmotiCoins, Emperor of the Sea, Forbidden Throne, Hot as Hades, Karaoke Party, Pollen Party, Pretty Kitty, Reel Gems, Ghost Pirates, Gonzo’s Quest, Hotline, Jimi Hendrix, King of Slots, Motorhead, Piggy Riches, Pyramid: Quest for Immortality, Reel Steal, The Invisible Man, Twin Spin Wild Wild West: The Great Train Heist, Easter Eggs, Mystery Joker, Rage to Riches, Wizard of Gems, Ancient Egypt, Chilli Heat, Pied Piper, Volcano Riches, Mystic Mirror, Loaded, Untamed Giant Panda.
16.2. The following games contribute 0% towards the overall wagering requirement: Book of Aztec, Gypsy Rose, Safari Sam, Sugar Pop, Wild Toro, 88 Riches, Flaming Reels, 300 Shields, Astro Legends: Lyra and Erion, Cool Buck, Forsaken Kingdom, Peek-A-Boo, Ragnarok, Retro Reels - Extreme Heat, Scrooge, Stardust, The Finer Reels of Life, Vampire: The Masquerade - Las Vegas, Blood Suckers, EggOMatic, Elements: The Awakening, Jackpot 6000, Jungle Spirit: Call of the Wild, Lucky Angler, Scruffy Duck, Secret of the Stones, Secrets of Christmas, Warlords: Crystals of Power, Gunslinger: Reloaded, Sweet Alchemy, Great Rhino, Queen of Gold, Big Bad Wolf, Goldilocks, Sakura Fortune, Sticky Bandits, High Society, Hot Ink,Scarab Treasure, Thunderstruck II, Tomb Raider, Tomb Raider Secret of the Sword, Untamed Crowned Eagle.
16.3. Players are not allowed to play the following slot machines while having an active bonus: Dead or Alive 2, Vampires, The True Sheriff, The Ninja, Avalon, Castle Builder, Castle Builder 2, Good to go, Hellboy, Immortal Romance, Joker 8000, Lucky Little Gods, Drive: Multiplier Mayhem, Jack and the Beanstalk, Jack Hammer, Jack Hammer 2: Fishy Business, Joker Pro, Koi Princess, Mega Joker, Reel Rush, Secrets of Atlantis, Starburst, Steam Tower, Victorious, Aztec Idols, Book of Dead, GEMiX, Leprechaun Goes to Hell, Moon Princess, Multifruit 81, Pearls of India, Reactoonz, Royal Masquerade, Tower Quest, Viking Runecraft, Power Force Villains, Treasure Island, Laser Fruit, Lucky Little Devil, Mystery Reels, Wild Circus, Voodoo Gold, Cygnus, Adventure Palace, Dr. Jedkyll & Mr. Hyde, Devil's Delight, Dragon Ship, Golden Legend, Guns N 'Roses, Happy Halloween, Holiday Season, Hugo 2, Medusa, Pimped, Pinocchio, Riches of RA, Sea Hunter, SpectacularWheel of Wealth, The Wish Master, Thunderstruck, Untamed Bengal Tiger, Untamed Wolf Pack, Vikings Go Berzerk, Wheel of Wealth, Wheel of Wealth Special Edition, Extra Chilli, Bonanza, Ecuador Gold,Legacy of Dead, Mongol Treasure, Minotaurus, Voodoo, Voodoo Dice, Rise of Merlin, Flame Busters, Fruit Warp, Pink Elephants, Rocket Fellas Inc, The Falcon Huntress, Midas Golden Touch, Dragon Horn, Ravens Eye, Riders of the Storm, Divine Lotus, Sword of Khans, Esqueleto Explosivo 2, Dawn of Egypt. All slots of the Amusnet provider are not available for playing with a bonus balance.

17. Players are not allowed to play Live Casino games while having an active bonus.

18. Once the full wagering requirement is met, the Bonus and any potential winnings will be released in the cash wallet and will be available to withdraw according to our withdraw policy.

19. All withdrawals made should be subject to audit and game play review, as well as account verification process, also known as KYC.
19.1. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

20. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:
20.1. Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
20.2. Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.
20.3. Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play.
20.4. Using strategies that take advantage of any software bug or failure.
20.5. Placing individual bet amounts greater than €5 / 20 zł / 50 kr / C$8 / NZ$10 before wagering is met.

21. This promotion at CosmicSlot is not limited in time. Still, the casino reserves the right to modify and terminate the promotion at its discretion and without giving prior notice.

22. Wagering has to be completed within 10 days of receiving the bonus. Once this period has expired, the available bonus money and any potential bonus winnings will be cancelled.

23. In the event of any dispute, the decision made by CosmicSlot administration shall be final and not negotiable.

24. Customers from any Prohibited Territory are not permitted to register or take advantage of any Welcome Promotion. Full Restricted Territories list is available in our General Terms and Conditions.

25. This promotion is valid in accordance with the Terms and Conditions of CosmicSlot.

26. The promotion is subject to the general bonus terms and conditions and to the terms and conditions of CosmicSlot.
Welcome Package:
350% up to C$4480
+ 650 Free Spins!
34 games
4.3 rating
4.3
T&Cs Apply
Welcome Package T&Cs

1. This promotion is available only to newly registered users of SpinsBro.

2. The maximum 100% bonus amount for the 1st deposit is €500 / 2000 zł / 5,000 kr / C$700 / NZ$900 / AU$800 / R$2500.

3. The maximum 70% bonus amount for the 2nd deposit is €700 / 2900 zł / 7,000 kr / C$980 / NZ$1260 / AU$1120 / R$3500.

4. The maximum 30% bonus amount for the 3rd deposit is €1500 / 6000 zł / 15000 kr / C$2100 / NZ$2700 / AU$2400 / R$7500.

5. The maximum 150% bonus amount for the 4th deposit is €500 / 2000 zł / 5,000 kr / C$700 / NZ$900 / AU$800 / R$2500.

6. The player can get a 1st deposit bonus to choose from:
6.1. Deposit from €25 / 100 zł / 250 kr / C$35 / NZ$45 / AU$40 / R$125 - 100% bonus.
6.2. Deposit from €50 / 200 zł / 500 kr / C$70 / NZ$90 / AU$80 / R$250 - 100% bonus + 100 free spins.
6.3. The maximum cashout from free spins €100 / 400 zł / 1,000 kr / C$140 / NZ$180 / AU$160 / R$500.

7. The player can get a 2nd deposit bonus to choose from:
7.1. Deposit from €25 / 100 zł / 250 kr / C$35 / NZ$45 / AU$40 / R$125 - 70% bonus.
7.2. Deposit from €50 / 200 zł / 500 kr / C$70 / NZ$90 / AU$80 / R$250 - 70% bonus + 150 free spins.
7.3. The maximum cashout from free spins €100 / 400 zł / 1,000 kr / C$140 / NZ$180 / AU$160 / R$500.

8. The player can get a 3rd deposit bonus to choose from:
8.1. Deposit from €25 / 100 zł / 250 kr / C$35 / NZ$45 / AU$40 / R$125 - 30% bonus.
8.2. Deposit from €50 / 200 zł / 500 kr / C$70 / NZ$90 / AU$80 / R$250 - 30% bonus + 200 free spins.
8.3. The maximum cashout from free spins €100 / 400 zł / 1,000 kr / C$140 / NZ$180 / AU$160 / R$500.

9. The player can get a 4th deposit bonus to choose from:
9.1. Deposit from €50 / 200 zł / 500 kr / C$70 / NZ$90 / AU$80 / R$250 - 150% bonus.
9.2. Deposit from €100 / 400 zł / 1,000 kr / C$140 / NZ$180 / AU$160 / R$500 - 150% bonus + 200 free spins.
9.3. The maximum cashout from free spins €100 / 400 zł / 1,000 kr / C$140 / NZ$180 / AU$160 / R$500.

10. You cannot activate previously unused bonuses after a withdrawal request.

11. To be able to withdraw the bonus funds, you need to scroll the amount (deposit + bonus) x35. During 2 days free spins will be automatically credited to the bonus account of The Myth in equal parts according to the selected offer. The 35x requirement means you need to wager the bonus amount + deposit 35 times before any proceeds from that bonus can be withdrawn. The activation time of free spins is 24 hours.
11.1. The wagering requirements of winnings from free spins are x40.

12. Maximum wager limit is €5 / 20 zł / 50 kr / C$70 / NZ$10 / AU$8. This restriction applies to all Bonuses and promotions, unless otherwise stated.

13. This bonus can’t be combined with other bonuses (promotions) at the same time.

14. The promotion will be added to the bonus account immediately, upon registering a new account, selecting the corresponding avatar and making a qualifying deposit. Should you experience any difficulties, you can contact us via Live Chat or via e-mail: support@spinsbro.com.

15. The maximum bet allowed while playing with bonus money is €5 / 20 zł / 50 kr / C$70 / NZ$10 / AU$8 until all necessary wagering requirements are met. If the maximum bet is exceeded prior to meeting the wagering requirements, the bonus and any potential bonus winnings will be canceled.

16. The Welcome bonus can only be claimed before any bets are made from the qualifying deposit.

17. Any active withdrawal request before receiving the Bonus or any withdrawal completed within 24 hours will void any bonus eligibility.

18. Promotions and bonuses from SpinsBro are received only once for each account. A SpinsBro account is created for and belongs to only one person, one IP address, one email address, phone number, shared computer and one payment account (debit or credit card, Qiwi Visa, etc.).

19. A casino promotion can be cancelled by our Customer Service team, provided that no bets have been placed from the bonus balance of the account. When a promotion is cancelled, the bonus and any winnings obtained with the bonus will be void and the initial deposit will be returned to the cash balance, provided the sum of the deposit has not yet been lost on the games.

20. The bonus is valid for 10 days after activation, after which both bonus money and their derivatives will be removed from the player's balance.

21. Please mind the fact that each game comes with its own wagering percentage.

22. Wagers placed at SpinsBro.com games may contribute differently towards the overall wagering requirement to clear a bonus: Slots and other games - 100%, Texas Hold’em and other table games - 0%, Video poker - 0%, Roulette and Blackjack - 0%, Baccarat and Craps - 0%.
22.1. The following games contribute only 20% towards the overall wagering requirement: Safari, Gold Rush, Beautiful Bones, Break Away, Candy Dreams, Dragonz, EmotiCoins, Emperor of the Sea, Forbidden Throne, Hot as Hades, Karaoke Party, Pollen Party, Pretty Kitty, Reel Gems, Ghost Pirates, Gonzo’s Quest, Hotline, Jimi Hendrix, King of Slots, Motorhead, Piggy Riches, Pyramid: Quest for Immortality, Reel Steal, The Invisible Man, Twin Spin Wild Wild West: The Great Train Heist, Easter Eggs, Mystery Joker, Rage to Riches, Wizard of Gems, Ancient Egypt, Chilli Heat, Pied Piper, Volcano Riches, Mystic Mirror, Loaded, Untamed Giant Panda.
22.2. The following games contribute 0% towards the overall wagering requirement: Book of Aztec, Gypsy Rose, Safari Sam, Sugar Pop, Wild Toro, 88 Riches, Flaming Reels, 300 Shields, Astro Legends: Lyra and Erion, Cool Buck, Forsaken Kingdom, Peek-A-Boo, Ragnarok, Retro Reels - Extreme Heat, Scrooge, Stardust, The Finer Reels of Life, Vampire: The Masquerade - Las Vegas, Blood Suckers, EggOMatic, Elements: The Awakening, Jackpot 6000, Jungle Spirit: Call of the Wild, Lucky Angler, Scruffy Duck, Secret of the Stones, Secrets of Christmas, Warlords: Crystals of Power, Gunslinger: Reloaded, Sweet Alchemy, Great Rhino, Queen of Gold, Big Bad Wolf, Goldilocks, Sakura Fortune, Sticky Bandits, High Society, Hot Ink,Scarab Treasure, Thunderstruck II, Tomb Raider, Tomb Raider Secret of the Sword, Untamed Crowned Eagle.
22.3. Players are not allowed to play the following slot machines while having an active bonus: Dead or Alive 2, Vampires, The True Sheriff, The Ninja, Avalon, Castle Builder, Castle Builder 2, Good to go, Hellboy, Immortal Romance, Joker 8000, Lucky Little Gods, Drive: Multiplier Mayhem, Jack and the Beanstalk, Jack Hammer, Jack Hammer 2: Fishy Business, Joker Pro, Koi Princess, Mega Joker, Reel Rush, Secrets of Atlantis, Starburst, Steam Tower, Victorious, Aztec Idols, Book of Dead, GEMiX, Leprechaun Goes to Hell, Moon Princess, Multifruit 81, Pearls of India, Reactoonz, Royal Masquerade, Tower Quest, Viking Runecraft, Power Force Villains, Treasure Island, Laser Fruit, Lucky Little Devil, Mystery Reels, Wild Circus, Voodoo Gold, Cygnus, Adventure Palace, Dr. Jedkyll & Mr. Hyde, Devil's Delight, Dragon Ship, Golden Legend, Guns N 'Roses, Happy Halloween, Holiday Season, Hugo 2, Medusa, Pimped, Pinocchio, Riches of RA, Sea Hunter, SpectacularWheel of Wealth, The Wish Master, Thunderstruck, Untamed Bengal Tiger, Untamed Wolf Pack, Vikings Go Berzerk, Wheel of Wealth, Wheel of Wealth Special Edition, Extra Chilli, Bonanza, Ecuador Gold,Legacy of Dead, Mongol Treasure, Minotaurus, Voodoo, Voodoo Dice, Rise of Merlin, Flame Busters, Fruit Warp, Pink Elephants, Rocket Fellas Inc, The Falcon Huntress, Midas Golden Touch, Dragon Horn, Ravens Eye, Riders of the Storm, Divine Lotus, Sword of Khans, Esqueleto Explosivo 2, Dawn of Egypt. All slots of the Amusnet provider are not available for playing with a bonus balance.

23. Players are not allowed to play Live Casino games while having an active bonus.

24. Once the full wagering requirement is met, the Bonus and any potential winnings will be released in the cash wallet and will be available to withdraw according to our withdraw policy.

25. All withdrawals made should be subject to audit and game play review, as well as account verification process, also known as KYC.
25.1. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

26. The term ‘Promotion abuse’ includes, but is not limited to:
26.1. Any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 or more of the 37 unique spots on the table);
26.2. Placing individual bet amounts greater than €5 / 20 zł / 50 kr / C$70 / NZ$10 / AU$8 before wagering is met;
26.3. Moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;
26.4. Moving from high risk betting to low risk betting after a big win, for the purposes of clearing wagering requirements;
26.5. Two-tier betting;
26.6. Delaying any bonus free spins, bonus rounds or game payout until after the wagering requirement is met.

27. This promotion at SpinsBro is not limited in time. Still, the casino reserves the right to modify and terminate the promotion at its discretion and without giving prior notice.

28. Wagering has to be completed within 10 days of receiving the bonus. Once this period has expired, the available bonus money and any potential bonus winnings will be cancelled.

29. In the event of any dispute, the decision made by SpinsBro administration shall be final and not negotiable.

30. Customers from any Prohibited Territory are not permitted to register or take advantage of any Welcome Promotion. Full Restricted Territories list is available in our General Terms and Conditions.

31. This promotion is valid in accordance with the Terms and Conditions of SpinsBro.

32. The promotion is subject to the general bonus terms and conditions and to the terms and conditions of SpinsBro.
Welcome Package:
100% up to C$1500
2 games
4.3 rating
4.3
T&Cs Apply
Welcome Package T&Cs

1. This promotion is available to players for their first four deposits. Promotion availability 01.04.2022 – 31.12.2023.

2. Eligible customers are entitled to claim any of the following reload deposit bonuses, entering the corresponding bonus code with their deposit, as shown below:

Bonus Amount
First deposit
100% up to C$300 | Bonus code: WELCOME200

Second deposit
50% up to C$375 | Bonus code: WELCOME250

Third deposit
50% up to C$375 | Bonus code: WELCOME50

Fourth deposit
100% up to C$450 | Bonus code: WELCOME300

3. Following a successful deposit with the respective bonus code, members will be granted the corresponding bonus instantly. Members cannot receive the bonus if they failed to enter the bonus code with their deposit.

4. The amount of the deposit and the bonus must be rolled over 40 times in order to convert the bonus into real money and cash out any winnings.

5. While having an active bonus, members cannot request a withdrawal. Active bonus will expire within 21 days of their activation.

6. All games in PriBet Casino and PriBet Games are included towards the rollover of the bonus with the relative game coefficients, as follows:

100% - All Slots (excluding games listed below), Scratch, Classic, Fun games (excluding versions listed below)
10% - All Roulette versions (excluding Live Casino Roulette)
0% (non-eligible) - All Live Casino games, All BlackJack versions, All Video Poker games, Craps, Baccarat, Multi-player games (Multiplayer Roulette, Wheel of Wealth, Avalon, Mermaids Millions)

7. The minimum first deposit to qualify for the promotion is C$30.

8. Members must complete the rollover in 21 days or the bonus and all real money winnings gained will be voided.

9. The maximum bonus conversion is 10 x the awarded bonus.

10. Restricted Gameplay:
- Placing bets with minimal or no risk
- Wagering made using the Gamble Feature on Slot games
- Placing bets of amounts higher than C$18 or 5% of the given bonus, whichever is lower.

11. General promo terms and conditions apply.
Welcome Package:
655% up to C$ 1500
26 games
4.3 rating
4.3
T&Cs Apply
Leon Bet Welcome Package T&Cs



Welcome Package:
655% up to C$ 1500
+270Free spins
9 games
3.8 rating
3.8
T&Cs Apply
Welcome Bonus Pack T&Cs

In the welcome package, the player has 5 days to make each deposit. If the player has not completed one of the deposits within 5 days, this deposit is skipped and the bonus for the next deposit becomes available. For example, a player activated a 1t deposit bonus and did not make a deposit within 5 days, but made it for 6 days or more, so a 1st deposit bonus will no longer be available to player, but a 2nd deposit bonus or the next one in order will be available.


- Bets placed with free spins are equal to*:

- Big Bass Bonanza 24 RUB, 0.2 USD, 0.2 EUR, 0.2 CAD, 0.8 PLN, 80 KZT, 1 BRL, 2.5 DKK, 60 HUF, 20 JPY, 2 NOK, 1 RON 0.2 NZD, 5 UAH, 1 PEN, 14 INR, 25 ARS, 250 CLP, 5000 VND, 6 THB, 10 PHP, 6 MXN, 5 CZK, 500 COP
- Ice Mania 10 RUB, 0.2 USD, 0.2 EUR, 0.2 CAD, 1 PLN, 80 KZT, 1 BRL, 2 DKK, 50 HUF, 20 JPY, 2 NOK, 1 RON, 0.2 NZD, 5 UAH, 1 PEN, 10 INR, 20 ARS, 200 CLP, 750 COP, 5 CZK, 5 MXN, 10 PHP, 7.5 THB, 5000 VND
- Starburst 0.2 USD, 0.2 EUR, 0.2 CAD, 1 PLN, 0.5 BRL, 2 DKK, 50 HUF, 20 JPY, 2 NOK, 1 RON, 0.5 NZD, 500 COP, 5 CZK, 5 MXN, 10 PHP, 10 THB, 5000 VND
- Wolf Gold 20 RUB, 0.25 USD, 0.25 EUR, 0.25 CAD, 1 PLN, 100 KZT, 1.25 BRL, 1.25 DKK, 75 HUF, 25 JPY, 2.5 NOK, 1 RON, 0.25 NZD, 6.25 UAH, 1 PEN, 17.5 INR, 12.5 ARS, 125 CLP,500 COP, 6.25 CZK ,5 MXN, 12.5 PHP, 7.5 THB, 5000 VND
- Book Of Rebirth 20 RUB, 0.2 USD, 0.2 EUR, 0.2 CAD, 1 PLN, 75 KZT, 1 BRL, 2 DKK, 50 HUF, 20 JPY, 2 NOK, 1 RON, 0.2 USD, 5 UAH, 1 PEN, 10 INR, 20 ARS, 200 CLP, 500 COP, 5 CZK, 6 MXN, 10 PHP, 12 THB, 4600 VND

⚠ If you cannot use the free spins you’ve received for any reason (i.e. games from the relevant provider are not available in your country, free spins are not supported for your account currency etc.), please contact our Support Team so that they can quickly recredit your free spins in another game.

The cash bonus has a wagering requirement of х40. The maximum bet which you can place using bonus funds is 5 EUR/USD/CAD/NZD, 350 RUB, 500 JPY, 20 PLN/RON, 2000 KZT/HUF, 25 BRL/DKK, 50 NOK, 17 000 VND, 150 THB, 250 PHP, 100 MXN, 100 CZK, 100 000 COP.

These free spins have a wagering requirement of х35. The maximum bet which you can place using bonus money is 5 EUR/USD/CAD/NZD, 350 RUB, 500 JPY, 20 PLN/RON, 2000 KZT/HUF, 25 BRL/DKK, 50 NOK, 17 000 VND, 150 THB, 250 PHP, 100 MXN, 100 CZK, 100 000 COP.

If you fail to fulfil the wagering requirement for this bonus within 5 days of it being credited, you will automatically forfeit this bonus.

Max transfer for money bonus is x5 from the bonus amount received

Bonus T&C apply to this bonus.
Welcome Bonus: 100% up to
C$1500
+50 Free spins
49 games
4.3 rating
4.3
T&Cs Apply
NEW PLAYER WELCOME BONUS TERMS

The New Player Welcome Bonus is only available to players who create an account and make their first deposit at Playerz.

To be eligible to claim the New Player Welcome Bonus, players must deposit a minimum of C$10 in one instance.

The New Player Welcome Bonus will only be offered on your first deposit, unless otherwise stated.

Players who do not wish to receive the New Player Welcome Bonus offer will have the option to opt out upon making their deposit.

Players need to wager the Welcome Bonus 40 times before they can withdraw the Bonus or any winnings gained from it.

50 Free Spins will be instantly credited upon qualifying deposit.

Playerz reserves the right to change the pre-selected Free Spins game selection at any time, at its sole discretion.

All Free Spins from the New Player Welcome Bonus are valid for 72 hours upon activation, unless otherwise stated.

The maximum withdrawal amount for a player from their Free Spins is C$100.

Deposits made via Skrill or Neteller are not eligible for the New Player Welcome Bonus.

The General Terms and Conditions of the Playerz website apply.
Welcome Package:
100% up to C$ 1000
+15% Cashback!
54 games
3.8 rating
3.8
T&Cs Apply
Welcome Bonus T&Cs

Wagering requirement for the offer is x25 bonus + deposit. / Wagering requirement must be completed within 7 days. This campaign will go on until further notice. / koicasino.com reserves the right to change or cancel the promotion at any time. / koicasino.com’s general Terms & Conditions and Bonus rules apply.
Welcome Bonus: 4 Bonuses up to
C$1600
+150 Free spins
51 games
4.3 rating
4.3
T&Cs Apply
New Customer Only

Min. deposit: €10.
Max. bonus: €200.
Offer valid on first deposit.
Offer only applies to new players.
games are given as follows: 20 games and 100% bonus upon first deposit. Another 40 games are given upon deposit on the second day after the first deposit (min €20), and an additional 40 games are given upon deposit on the third day (min €20).
Winnings won with games that require deposit, have to be wagered 35x.
Bonuses that require deposit, have to be wagered 35x.
Offer not valid for players located in the United Kingdom.

Up to a maximum of €500 in winnings. If your winnings exceed €500 you will only receive €500.

www.mrplay.com Welcome Bonus – 100% bonus on your first deposit up to €200 Unless otherwise stated.

This bonus only applies for deposits of €10 or higher! All you need to do is just deposit the money in your www.mrplay.com account and you will receive this bonus instantly!

For example:
Deposit €60 get €60, play with €120.
Deposit €90 get €90 , play with €180.
Deposit €150 get €150, play with €300.

The “Welcome bonus” terms & conditions:

o Bonus Policy and Terms of Service apply.
o The “Welcome bonus” is limited to one bonus per household.
o The “Welcome bonus” may not be used in conjunction with any other bonus, promotion or offer.
o The “Welcome bonus” must be wagered at www.mrplay.com within 21 days of being credited to your account. www.mrplay.com reserves the right, at any time, to revoke any welcome bonus not used within the allotted time period.
o Please note that in the interests of fair gaming, we require you to have wagered a minimum of 35 times the sum of your welcome bonus before cashing out any winnings. Wagering requirements T&Cs apply.(see here)

For example:

Deposit €60 get €60 , wager is €2,100 to cash out.
Deposit €90 get €90 , wager is €3,150 to cash out.
Deposit €150 get €150 , wager is €5,250 to cash out.


o Unless stated otherwise by www.mrplay.com, the non-deposit bonus is available to new players only (players who have not received this bonus before). Our welcome bonus is automatic. However, there are various reasons for not receiving it and you may need to personally request it. If you have not received your automatic welcome bonus after making an approved deposit, please contact our support team. This can be done online while you are playing (click the “online support” button), or by emailing support@mrplay.com. Just remember to state your username.

Games bonus:
o Bonus Policy and Terms of Service apply.
o All games credited to a player’s account must be used within 1 day from when the offer was granted. Unused games will be removed from the account thereafter.
o games are considered as a bonus and must be wagered before any winnings can be cashed out. The games bonus is calculated as the total value of the winnings received through the use of the games. The total value of such credit shall be subject to the wagering requirements set out below.
o Any and all games bonus(es) shall be subject to the standard bonus policy detailed hereby.
o Players, who initiate a deposit in order to receive games as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering will lose the games earned from the deposit or if used, any winnings earned from the games.
o The above terms also apply to 20 games ON YOUR FIRST DEPOSIT. For more details, please see our FAQ page.

Bets on different games contribute differently to the compliance of the wagering requirements: Wagering, Bonus Policy.

www.mrplay.com may cancel, amend or modify any promotion, competition, bonus or special offer by publishing the amended or modified terms or notice of cancellation on the relevant internet page of the promotion, competition or special offer. Such amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, competition or special offer is not capable of being conducted as specified as a result of exceptional circumstances.

Please note that www.mrplay.com will not exercise this right to amend, modify or cancel any promotion, competition of special offer under this term for players who have already opted into the relevant promotion, competition or special offer, made a deposit in expectation of receipt of a bonus or otherwise commenced play in relation to the relevant promotion, competition or special offer where to do so would affect the ability of these players to: · receive or accrue the relevant bonus;
· fulfil the remaining qualifying criteria for the relevant promotion, competition or special offer;
· use, access or retain any bonuses already received or accrued,

except where the relevant Customer(s) has engaged in fraudulent or unlawful behaviour or where the amendment, modification or cancellation of the promotion is required to enable Us to comply with our legal and/or regulatory obligations. Notwithstanding anything else in this Bonus Policy or any additional terms or rules which govern the provision of any gambling promotion to players, players shall not be prevented from withdrawing:
· their deposit balance,
· winnings from wagers made with funds in that deposit balance; and
· winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),

except where www.mrplay.com is required to prevent such withdrawal of funds in order to comply with legal and regulatory obligations (including anti-money laundering requirements).
Welcome Package:
210% up to C$ 680
+200 Free spins
48 games
3.0 rating
3.0
T&Cs Apply
Welcome Package T&Cs

1. To get the first/second/third deposit bonuses, your deposit shall be at least 20 EUR; 20 USD; 25 CAD; 30 AUD; 200 NOK; 1,200 RUB; 100 PLN; 35 NZD; 3,000 JPY; 0.001 BTC; 0.2 BCH; 0.02 ETH; 0.4 LTC; 330 DOG; 20 USDT.

2. To get the Highroller first deposit bonus, your deposit shall be at least Deposit 1,000 EUR; 1,000 USD; 1,500 CAD; 1,500 AUD; 10,000 NOK; 60,000 RUB; 5,000 PLN; 1,800 NZD; 150,000 JPY; 0.05 BTC; 10 BCH; 0.8 ETH; 20 LTC; 15,000 DOG; 1,000 USDT.

3. Maximum first deposit bonus amount is 150 EUR; 150 USD; 200 CAD; 250 AUD; 1,600 NOK; 9,000 RUB; 750 PLN; 260 NZD; 22,000 JPY; 1 BTC; 150 BCH; 15 ETH; 350 LTC; 300,000 DOG; 20,000 USDT.

4. Maximum Highroller deposit bonus amount is 2,000 EUR; 2,000 USD; 3,000 CAD; 3,000 AUD; 20,000 NOK; 120,000 RUB; 10,000 PLN; 3,500 NZD; 300,000 JPY; 1 BTC; 150 BCH; 15 ETH; 350 LTC; 300,000 DOG; 20,000 USDT.

5. Maximum second deposit bonus amount is 150 EUR; 150 USD; 200 CAD; 200 AUD; 1,600 NOK; 9,000 RUB; 750 PLN; 260 NZD; 22,000 JPY; 1 BTC; 150 BCH; 15 ETH; 350 LTC; 300,000 DOG; 20,000 USDT.

6. Maximum third deposit bonus amount is 200 EUR; 200 USD; 280 CAD; 280 AUD; 2,200 NOK; 12,000 RUB; 1,000 PLN; 350 NZD; 30,000 JPY; 1 BTC; 150 BCH; 15 ETH; 350 LTC; 300,000 DOG; 20,000 USDT.

7. The maximum winning from the first deposit bonus and the Highroller first deposit bonus free spins is 20 EUR; 20 USD; 30 CAD; 30 AUD; 250 NOK; 1,200 RUB; 100 PLN; 35 NZD; 3,000 JPY; 0.001 BTC; 0.15 BCH; 0.015 ETH; 0.4 LTC; 330 DOG; 20 USDT.

8. The Free Spins are given in Candy Monsta, by BGaming, with a bet value of $0.10.

9. Players have 7 days to play the bonus. Players have 24 hours to activate free spins, otherwise, players have 24 hours to play free spins and players have 24 hours to wager free spins results. The first 20 free spins of the first deposit bonus and the Highroller 1st deposit bonus will be added immediately, and then you will get 20 spins per day for 9 days.

10. The bonus and winnings from free spins need to be wagered 40 times in order to be converted into real money (withdrawable).

Welcome Package:
100% up to C$ 500
33 games
4.0 rating
4.0
T&Cs Apply
GoldenBet Welcome Bonus T&Cs

You know what? We are going to see you shocked by the Brand-new promotions waiting for you to try. Here is a chance to get up to 500 €/$/£ - does not is sound real? Double your first deposit to play on Casino Slots!

1. The Minimum deposit amount eligible for the Bonus is 20 EUR/USD/CAD/GPB/AUD/BRL.

2. The Maximum bonus amount per deposit is 500 EUR/USD/CAD/GPB/AUD/BRL.

3. Casino Welcome Bonus applies only to the Casino Slots.

4. Bonus will be credited to your account immediately after your First deposit. Then you should Activate the bonus Manually. (You should activate the bonus before making any bet with the deposit, otherwise, you will not be able to get the bonus).

5. You can only benefit from this bonus ONCE and ONLY on your First Deposit.

6. This Bonus cannot be used in conjunction with any other promotion.

7. Casino Welcome Bonus AND Deposit are subject to wagering requirements of thirty five (35x) times. (Deposit+Bonus amount)

8. If you wish to place a withdrawal before you manage to complete the wagering requirement, then you can cancel your bonus. BUT! Keep in mind, that the bonus amount, the generated winnings, and any wagered amount will be deducted from your overall balance. Bonus calculates bets with real money amount first and then with the bonus amount.

9. Once you activate the Bonus, you should complete the wagering requirements within 30 days maximum, otherwise, the Bonus and all generated winnings will be lost.

10. The maximum Bet amount you can place when you have an Active Bonus is 5 €/$/£/C$/A$/R$ per spin on a slot game. Spins with bets higher than 5 €/$/£/C$/A$/R$ will be excluded from the wagering requirement and winnings will be forfeited.

11. Goldenbet reserves the right to modify, cancel, or terminate the promotion at any time.

12. General Terms and Conditions apply.
Welcome Bonus: 100% up to
C$450
+150 Free spins
66 games
4.3 rating
4.3
T&Cs Apply
New Customer Only

1st deposit bonus is 100% up to C$ 150 + 100 FS

1. This promotion is available only to newly registered users of OXI casino.

2. The minimum deposit required for the bonus is 20 EUR; 30 CAD/NZD/AUD; 110 BRL.

3. The bonus is 100% of the deposit amount. The maximum bonus amount is C$150; 150 CAD/NZD/AUD; 550 BRL.

4. The Player will get 25 free spins per day for 4 days (100 free spins in total). Free spins will be credited to John Hunter and the Book of Tut slot (Pragmatic Play). If Pragmatic Play is not available in your region, free spins will be credited to Book of Cats (Bgaming).

5. The bonus and free spins must be wagered 45 times before the Player can request a withdrawal.

6. Free spins must be activated within 3 days after receiving.

7. Deposit bonus expires after 14 days. Free spins bonus expires after 7 days.

8. The maximum bet while wagering is: 5 EUR; 8 CAD/NZD/AUD; 30 BRL. The maximum bet limit includes bets doubling after a game round has been completed and bonus rounds (purchased within the game).

9. You cannot activate previously unused bonuses after a withdrawal request.

10. The promotion will be added to the bonus account immediately, upon registering a new account, selecting the corresponding avatar and making a qualifying deposit. Should you experience any difficulties, you can contact us via Live Chat or via e-mail: support@oxi.casino.

11. The Welcome bonus can only be claimed before any bets are placed from the qualifying deposit.

12. Please mind the fact that each game comes with its own wagering percentage.

13. Wagers placed at OXI casino games may contribute differently towards the overall wagering requirement to clear a bonus:
Slots and other games - 100%,
Texas Hold’em and other table games - 0%,
Video poker - 0%,
Roulette and Blackjack - 0%,
Baccarat and Craps - 0%.

13.1. The following games contribute only 20% towards the overall wagering requirement:
Safari, Gold Rush, Beautiful Bones, Break Away, Candy Dreams, Dragonz, EmotiCoins, Emperor of the Sea, Forbidden Throne, Hot as Hades, Karaoke Party, Pollen Party, Pretty Kitty, Reel Gems, Ghost Pirates, Gonzo’s Quest, Hotline, Jimi Hendrix, King of Slots, Motorhead, Piggy Riches, Pyramid: Quest for Immortality, Reel Steal, The Invisible Man, Twin Spin Wild Wild West: The Great Train Heist, Easter Eggs, Mystery Joker, Rage to Riches, Wizard of Gems, Ancient Egypt, Chilli Heat, Pied Piper, Volcano Riches, Mystic Mirror, Loaded, Untamed Giant Panda.

13.2. The following games contribute 0% towards the overall wagering requirement:
Book of Aztec, Gypsy Rose, Safari Sam, Sugar Pop, Wild Toro, 88 Riches, Flaming Reels, 300 Shields, Astro Legends: Lyra and Erion, Cool Buck, Forsaken Kingdom, Peek-A-Boo, Ragnarok, Retro Reels - Extreme Heat, Scrooge, Stardust, The Finer Reels of Life, Vampire: The Masquerade - Las Vegas, Blood Suckers, EggOMatic, Elements: The Awakening, Jackpot 6000, Jungle Spirit: Call of the Wild, Lucky Angler, Scruffy Duck, Secret of the Stones, Secrets of Christmas, Warlords: Crystals of Power, Gunslinger: Reloaded, Sweet Alchemy, Great Rhino, Queen of Gold, Big Bad Wolf, Goldilocks, Sakura Fortune, Sticky Bandits, High Society, Hot Ink, Scarab Treasure, Thunderstruck II, Tomb Raider, Tomb Raider Secret of the Sword, Untamed Crowned Eagle.

13.3. Players are not allowed to play the following slot machines while having an active bonus:
Dead or Alive 2, Vampires, The True Sheriff, The Ninja, Avalon, Castle Builder, Castle Builder 2, Good to go, Hellboy, Immortal Romance, Joker 8000, Lucky Little Gods, Drive: Multiplier Mayhem, Jack and the Beanstalk, Jack Hammer, Jack Hammer 2: Fishy Business, Joker Pro, Koi Princess, Mega Joker, Reel Rush, Secrets of Atlantis, Starburst, Steam Tower, Victorious, Aztec Idols, Book of Dead, GEMiX, Leprechaun Goes to Hell, Moon Princess, Multifruit 81, Pearls of India, Reactoonz, Royal Masquerade, Tower Quest, Viking Runecraft, Power Force Villains, Treasure Island, Laser Fruit, Lucky Little Devil, Mystery Reels, Wild Circus, Voodoo Gold, Cygnus, Adventure Palace, Dr. Jedkyll & Mr. Hyde, Devil's Delight, Dragon Ship, Golden Legend, Guns N 'Roses, Happy Halloween, Holiday Season, Hugo 2, Medusa, Pimped, Pinocchio, Riches of RA, Sea Hunter, SpectacularWheel of Wealth, The Wish Master, Thunderstruck, Untamed Bengal Tiger, Untamed Wolf Pack, Vikings Go Berzerk, Wheel of Wealth, Wheel of Wealth Special Edition, Extra Chilli, Bonanza, Ecuador Gold,Legacy of Dead, Mongol Treasure, Minotaurus, Voodoo, Voodoo Dice, Rise of Merlin, Flame Busters, Fruit Warp, Pink Elephants, Rocket Fellas Inc, The Falcon Huntress, Midas Golden Touch, Dragon Horn, Ravens Eye, Riders of the Storm, Divine Lotus, Sword of Khans, Esqueleto Explosivo 2, Dawn of Egypt. All slots of the EGT provider are not available for playing with a bonus balance.

14. Players are not allowed to play Live Casino games while having an active bonus.

15. The promotion is subject to the general bonus terms and conditions and to the terms and conditions of the Casino.

2nd deposit bonus is 50% up to C$300 + 50 FS

1. A minimum deposit required for the bonus is 20 EUR; 30 CAD/NZD/AUD; 110 BRL.

2. The bonus is 50% of the deposit amount. The maximum bonus amount is C$300; 300 CAD/NZD/AUD; 1100 BRL.

3. The Player will get 25 free spins per day for 2 days (50 free spins in total). Free spins will be credited to John Hunter and the Book of Tut slot (Pragmatic Play). If Pragmatic Play is not available in your region, free spins will be credited to Book of Cats (Bgaming).

4. The bonus and free spins must be wagered 45 times before the Player can request a withdrawal.

5. Free spins must be activated within 3 days after receiving.

6. Deposit bonus expires after 14 days. Free spins bonus expires after 7 days.

7. The maximum bet while wagering is: 5 EUR; 8 CAD/NZD/AUD; 30 BRL. The maximum bet limit includes bets doubling after a game round has been completed and bonus rounds (purchased within the game).

8. You cannot activate previously unused bonuses after a withdrawal request.

9. The promotion will be added to the bonus account immediately, upon registering a new account, selecting the corresponding avatar and making a qualifying deposit. Should you experience any difficulties, you can contact us via Live Chat or via e-mail: support@oxi.casino.

10. The Welcome bonus can only be claimed before any bets are placed from the qualifying deposit.

11. Please mind the fact that each game comes with its own wagering percentage.

12. Wagers placed at OXI casino games may contribute differently towards the overall wagering requirement to clear a bonus:
Slots and other games - 100%,
Texas Hold’em and other table games - 0%,
Video poker - 0%,
Roulette and Blackjack - 0%,
Baccarat and Craps - 0%.

12.1. The following games contribute only 20% towards the overall wagering requirement:
Safari, Gold Rush, Beautiful Bones, Break Away, Candy Dreams, Dragonz, EmotiCoins, Emperor of the Sea, Forbidden Throne, Hot as Hades, Karaoke Party, Pollen Party, Pretty Kitty, Reel Gems, Ghost Pirates, Gonzo’s Quest, Hotline, Jimi Hendrix, King of Slots, Motorhead, Piggy Riches, Pyramid: Quest for Immortality, Reel Steal, The Invisible Man, Twin Spin Wild Wild West: The Great Train Heist, Easter Eggs, Mystery Joker, Rage to Riches, Wizard of Gems, Ancient Egypt, Chilli Heat, Pied Piper, Volcano Riches, Mystic Mirror, Loaded, Untamed Giant Panda.

12.2. The following games contribute 0% towards the overall wagering requirement:
Book of Aztec, Gypsy Rose, Safari Sam, Sugar Pop, Wild Toro, 88 Riches, Flaming Reels, 300 Shields, Astro Legends: Lyra and Erion, Cool Buck, Forsaken Kingdom, Peek-A-Boo, Ragnarok, Retro Reels - Extreme Heat, Scrooge, Stardust, The Finer Reels of Life, Vampire: The Masquerade - Las Vegas, Blood Suckers, EggOMatic, Elements: The Awakening, Jackpot 6000, Jungle Spirit: Call of the Wild, Lucky Angler, Scruffy Duck, Secret of the Stones, Secrets of Christmas, Warlords: Crystals of Power, Gunslinger: Reloaded, Sweet Alchemy, Great Rhino, Queen of Gold, Big Bad Wolf, Goldilocks, Sakura Fortune, Sticky Bandits, High Society, Hot Ink, Scarab Treasure, Thunderstruck II, Tomb Raider, Tomb Raider Secret of the Sword, Untamed Crowned Eagle.

12.3. Players are not allowed to play the following slot machines while having an active bonus:
Dead or Alive 2, Vampires, The True Sheriff, The Ninja, Avalon, Castle Builder, Castle Builder 2, Good to go, Hellboy, Immortal Romance, Joker 8000, Lucky Little Gods, Drive: Multiplier Mayhem, Jack and the Beanstalk, Jack Hammer, Jack Hammer 2: Fishy Business, Joker Pro, Koi Princess, Mega Joker, Reel Rush, Secrets of Atlantis, Starburst, Steam Tower, Victorious, Aztec Idols, Book of Dead, GEMiX, Leprechaun Goes to Hell, Moon Princess, Multifruit 81, Pearls of India, Reactoonz, Royal Masquerade, Tower Quest, Viking Runecraft, Power Force Villains, Treasure Island, Laser Fruit, Lucky Little Devil, Mystery Reels, Wild Circus, Voodoo Gold, Cygnus, Adventure Palace, Dr. Jedkyll & Mr. Hyde, Devil's Delight, Dragon Ship, Golden Legend, Guns N 'Roses, Happy Halloween, Holiday Season, Hugo 2, Medusa, Pimped, Pinocchio, Riches of RA, Sea Hunter, SpectacularWheel of Wealth, The Wish Master, Thunderstruck, Untamed Bengal Tiger, Untamed Wolf Pack, Vikings Go Berzerk, Wheel of Wealth, Wheel of Wealth Special Edition, Extra Chilli, Bonanza, Ecuador Gold,Legacy of Dead, Mongol Treasure, Minotaurus, Voodoo, Voodoo Dice, Rise of Merlin, Flame Busters, Fruit Warp, Pink Elephants, Rocket Fellas Inc, The Falcon Huntress, Midas Golden Touch, Dragon Horn, Ravens Eye, Riders of the Storm, Divine Lotus, Sword of Khans, Esqueleto Explosivo 2, Dawn of Egypt. All slots of the EGT provider are not available for playing with a bonus balance.

13. Players are not allowed to play Live Casino games while having an active bonus.

14. The promotion is subject to the general bonus terms and conditions and to the terms and conditions of the Casino.

Vernons Bonus

Casino of the Month

June 2023

Welcome Bonus: 100% up to
C$500
+Free Spins!
53 games
5.0 rating
5.0
T&Cs Apply
New Customer Only

The welcome offer is a 100% bonus up to C$500, plus 50 Free Spins on selected games.

Minimum deposit is C$10, deposits via Skrill (Moneybookers) or Neteller are excluded from this offer.

No cap on winnings or withdrawals.

Free Spins are wager-free and will be unlocked at 06:00 EST or EDT (depending on the time of the year) the day after the Welcome Bonus is claimed, with 10 Free Spins available per day for the 5 following days.

The Free Spins will be credited on the following games:
Day 1: Book of Tut
Day 2: Starburst
Day 3: Vikings Go Berzerk
Day 4: Dragon’s Fire
Day 5: Book of Dead

Free Spins are valid for a period of 24 hours only, if not claimed they will expire.

Your Welcome Offer bonus needs to be wagered a minimum of 35x on the bonus amount before the funds can be withdrawn.

Once the Welcome Bonus has been claimed, your funds will be used in the following order: 1/ Any funds required to trigger the bonus 2/ bonus funds 3/ any remaining funds.

You can forfeit your bonus amount and respective winnings at any time and withdraw any remaining balance.

The bonus and respective winnings will be forfeited if wagering requirements have not been met within 30 days of the bonus being credited.

You can place a maximum bonus bet of C$5 per spin when you have the bonus active.

Please note that different games contribute a different percentage towards the wagering requirements:
All Casino slots: 100%
All table games and Live Casino games: 10%
All video poker games: 0%
Whilst playing with a bonus, you will not be allowed to play Deal or No Deal Live nor the games in the category “Dark Side”.

Players will only be eligible to claim the welcome offer once.

Evolution, Red Tiger and NetEnt do not operate in Quebec, British Columbia and Maitoba.

This offer is only valid once per person, computer, IP address or household.

Rizk reserves the right to change or cancel this promotion at any time and without notice.

Rizk Casino’s Standard Terms and Conditions apply.

There is a large number of online casinos available for players to try their luck on as there are new casinos opening their virtual doors every day. Only a small selection of the best new online casinos make it to our top list and we’ve handpicked a few casinos which we believe are the cream of the crop to play. All of these casinos offer welcome bonuses, have a wide range of slots and live dealer games available, and offer ongoing promos for customers to enjoy.

This month’s pick is Rizk which is a gambling site that meets all of these criteria. Rizk was initially launched in Norway in 2006 and first targeted the Scandinavian market. Now they’ve turned their attention to Canada and we’re glad they did. Rizk is already one of the leading online operators in Europe and they’re determined to conquer Canada as well.


Your Preferred Canadian Online Casino Guide

Before picking a platform it’s good to learn more about online casinos and everything concerning their offer. There are literally thousands of gambling options available online and you should be able to learn to spot the good and the bad ones by frequently visiting our website and following our different casino guides. These guides are built around casino websites, the bonuses they work with, and the casino games they offer. Vernon only recommends licenced, safe and reputable casino sites where you can get the most out of your next bet. The same is true for promos and games, we only pick what we think is right for Canadian players.

Casino Vernons

Casinos

The best rated online casino sites in Canada

Like yourself, we’re big fans of everything that has to do with online gambling and this is why we’re always on the lookout for new casinos. Our in-depth casino reviews is where all of our thoughts come together. This is why we sign up, download apps, claim bonuses, play games, and chat with customer support, like you do yourself as well. We believe this is the only way we can fully evaluate what’s on offer and draw our own conclusions. If we like what we’re seeing we’ll be happy to share our enthusiasm, but we will never fail to inform you about a casino’s weak spots either. We’re here to help players, not casinos.

Bonus Vernons

Bonuses

Special bonus offers for Canadian players

The online casino industry is one of the most competitive markets out there which is why online operators offer the biggest bonus deals to attract the crowds. As more and more players continue to replace their favourite land based casinos for their online counterparts, online operators will need to come up with the biggest deals to stand out from their competitors. This means that players are in control, but with all the deals available online it’s hard to make a choice. Luckily, we have listed the latest bonus offers without overlooking the terms they come with. Go ahead and claim what’s yours.

Games Vernons

Games

Everything about the latest casino games

Online casinos are often assessed by the games they offer as the lobby is the very first page most players will head to. This is why we always look at two things when we evaluate casinos available to Canadian players: the quantity and the quality of the operator’s portfolio. This clearly means that there should be enough games on offer, but also that each category (such as slots, jackpot slots, table games, game shows and live dealer games) are all available. The quality of a casino’s standard blackjack, roulette and baccarat assortment is equally important, meaning that we won’t take less than the industry’s best providers.


Latest Casino Bonuses

Browse through hundreds of available gambling bonuses from Canadas top sites.

BitBet24 casino
DEPOSIT BONUS

Get ready to experience the thrill of playing with a generous next deposit bonus! With this offer, you'll receive a 100% match bonus up to €25! So,...
T&Cs Apply
Deposit Bonus T&Cs

1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

The following definitions are used in these terms and conditions:
“Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution" means the supervision institution of commercial gambling in Curacao;
“General Terms" means the terms and conditions set out in this document;
“Group" includes SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK and SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao. The division of competence of group companies is detailed in this Terms and Conditions;
“Operator" means Group of companies – SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao, license no. 8048/JAZ2015-035 (License Holder) and payment agent – SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK, being owned and fully controlled by the License Holder and acting under license agreement concluded with SG International N.V. The company SG International LP was founded in Scotland, UK, and laws of Scotland, UK apply to its activity;
“Payment Processor" means SG International LP, a company registered in 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK with registered company number SL023302;
“Privacy Policy" means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website" means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: bitbet24.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS
2. CONTRACTING PARTIES
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company SG International N.V. (hereinafter bitbet24.com), is a company operating www.bitbet24.com. Services are provided to card holder by SG International LP located at 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK. In the event of any inquiries and complaints, please direct them to SG International LP. SG International N.V. is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. 8048/JAZ2015-035. SG International N.V. and SG International LP, a limited partnership incorporated under the laws of Scotland, UK entered into a partnership agreement where the Parties agreed that SG International LP would act as an agent of SG International N.V. to promote products and services offered by SG International N.V. SG International LP is fully liable for any acts of their employees, agents or affiliated entities. SG International LP as Payment processor and SG International N.V. as Operator in these Terms and Conditions is referred to as BitBet24, bitbet24.com, “We", “Us", “Our", “Management", “Site" or “Company" that you enter contract with. The Player and registered Account Holder shall be referred to as “You", “Yours", “Customer" or “The Player".
2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE
3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.
3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account" or “Account“).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 click on Join Now on the Website and follow the on-screen instructions;or
4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
4.4 In opening Your Account You warrant that:
4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
4.4.3 gambling is not illegal in the territory where You reside;
4.4.4 You are legally able to enter into contracts;
4.4.5 You have not been excluded from gambling; and
4.4.6 You have not already had an Account closed by us for any reason.
4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
4.6. Netent
4.6.1 Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.6.2. Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.6.3. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
4.6.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.6.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.6.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
4.6.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
4.6.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
4.6.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 the name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – support@bitbet24.com.
5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
5.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
5.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
5.6 All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
• Each document must be sent as a separate image
• Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg When you take your picture:
• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
• Your picture must be in focus and all the text easy to read
• Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
• Your lighting must be good, to stop any glare don’t use flash


We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
6.1. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
6.2. What do I need to provide?
To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?
The quickest and easiest way to verify your account is online.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
• Open the email account that you used to register for our Website
• Open a new email, addressed to support@bitbet24.com
• Attach the photos
• Enter your account number or username in the ‘Subject’ bar at the top of your email
• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
• Your name and contact details, including a valid email address which needs to be unique to your account
• Your date of birth – you must be at least 18 years old
• A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
• Your betting currency and a deposit limit
• A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries:

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION


7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Support@bitbet24.com, details of which can be found in the Contact Us.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to support@bitbet24.com and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open section “Contact Us". List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.
8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary.
8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact support@bitbet24.com. Any confirmed reductions to your deposit limit will be of immediate effect.
8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee"), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
8.9 LIMITATIONS:
The min. size of deposit is 10 EUR.
The min. size of withdrawal is 10 EUR.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
8.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.
8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA, Australia, Hongkong, India, Indonesia, Japan, Korea, Malaysia, Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra, Austria, Belgium, Cyprus, Czech republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United kingdom

8.10.4 Skrill
-Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan, Angola, Barbados, Benin, Bonaire, Burkina Faso, Cape Verde, Cuba, Comoros, Djibouti, East Timor, Eritrea, Faroe Islands, French Polynesia, Gambia, Greenland, Grenada, Guadeloupe, Guyana, Iran, Iraq, Japan, Kyrgyzstan, Lao People’s Democratic Republic, Libya, Macao, Martinique, Namibia, Nauru, New Caledonia, Niger, North Korea, Palau, Reunion, Saint Barthelemy, Saint Martin (Sint Maarten), Samoa, South Sudan, Sudan, Suriname, Syria, Tajikistan, Togo, Turkmenistan, US Minor Outlying Islands
-Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan, Cuba, Eritrea, Iran, Iraq, Japan, Kyrgyzstan, Libya, North Korea, South Sudan, Sudan, Syria
-Restricted for Gaming and Binary:
American Samoa (relevant state licenses required), Brazil, Canada, China (Pr), Guam (relevant state licenses required), Hong Kong, Israel, Macao, Puerto Rico (relevant state licenses required), Northern Mariana Island (relevant state licenses required), Singapore, Turkey, United Arab Emirates, United States Of America, US Minor Outlying Islands, US Virgin Islands

8.10.5 Neteller
-Does not provide service to the following countries:
Afghanistan, Benin, Bonaire, Burundi, Central African Republic, Chad, China, Congo Republic, Crimea, Cuba, Djibouti, Equatorial Guinea, Eritrea, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lao People’s Democratic Republic, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mongolia, Montserrat, Myanmar, Nauru, Niger, Niue, Norfolk Island, North Korea, Palau, Papua New Guinea, Saint Barthelemy, Saint Kitts and Nevis, Saint Martin (Sint Maarten), Sierra Leone, Sudan (North and South), Suriname, Syria, Tajikistan, Timor-Leste, Togo, Turkmenistan, Uzbekistan, Western Sahara, Yemen
-Requires local license for specific countries:
Australia, Belgium, France, Germany, Japan, Spain, Turkey, UK

8.10.5 CardPay (Unlimit)
Supported countries:
Deposits only:
Nigeria, Congo, Cote d’Ivoire, Kenya, Zimbabve, Mozambique, Zambia, Botswana, Namibia, Kazakhstan, Mongolia, Uzbekistan, Papua New Guinea, Fiji, Bulgaria, Estonia, Slovakia, Slovenia, Andorra, Moldova, San Marino, Ukraine, Belarus, Salvador, Guatemala, Bolivia, Ecuador, Peru, Trinidad and Tobago
Deposits+Withdrawals:
Kazakhstan, Mongolia, Uzbekistan, Bulgaria, Estonia, Slovakia, Slovenia, Moldova, Belarus, Andorra, San Marino, Ukraine

8.10.6 Directa
Supported countries:
LATAM, SE Asia (China, Philippines, Thailand, Vietnam, Indonesia, Singapore), India, Canada, Japan, Kenya, Nigeria, Peru

8.10.7 Volt
Supported countries:
CURACAO – Germany, Netherlands, France, Austria, Ireland, Italy, Finland and Spain
MGA – Austria, Belgium, Germany, Spain, Finland, France, Great Britain, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal

8.10.8 Jeton
Restricted countries:
Restricted for Withdrawal
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Cuba, United States, Kosovo
Restricted for Deposit
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Lithuania, Cuba, United States, Kosovo

8.10.9 AccentPay (Monetix)
Restricted countries:
Afghanistan, Australia, Algeria, American Samoa, Barbados, Cambodia, Guam, Guatemala, Tuvalu, Uzbekistan, Russia, Singapore, Saudi Arabia, Ecuador, China, Indonesia, Iceland, Taiwan, Philippines, The Central African Republic, The Democratic People’s Republic of Korea, DR Congo, The Republic of the Congo, Guinea-Bissau, Iraq, Somalia, Mali, Libya, South Sudan, Sudan, Yemen, Belarus, Burundi, Cuba, Iran, Lebanon, Nicaragua, Syria, Venezuela, Zimbabwe, China, USA, UK (by agreement), Moldova, Canada (by agreement)

8.10.10 InPay.
Works only with withdrawals.
Restricted countries:
Botswana, Burundi, Ethiopia, Ghana, Ivory Coast, Libya, Nigeria, Tunisia, Zimbabwe, Afghanistan, Cambodia, Iran, Iraq, North Korea, Russian Federation, Saudi Arabia, Syria, Yemen, Denmark, France, Lithuania, Norway, Switzerland, Ukraine, United Kingdom, Bahamas, Cuba, Panama, Trinidad and Tobago, United States, Samoa, Puerto Rico, Kosovo, Venezuela.

8.10.11 EcoPayz
Blacklisted Countries:
Afghanistan, Angola, American Samoa, Azerbaijan, Brunei Darussalam, Bhutan, Botswana, Belarus, Cuba, Djibouti, Algeria, Western Sahara, Eritrea, Ethiopia, Micronesia, Federated States of Guatemala, Guam, Haiti, Iran, Kyrgyzstan, Cambodia, Kiribati, Korea (DPRK), Kazakhstan, Lao People’s Democratic Republic, Lebanon, Liberia, Lesotho, Libyan Arab Jamahiriya, Madagascar, Myanmar, Northern Mariana Islands, Nauru, Niue, Puerto Rico, Occupied Palestinian Territory, Sudan, the Federal Republic of Somalia, Syrian Arab Republic, Eswatini, Tajikistan, Tokelau, United States Minor Outlying Islands, United States, Virgin Islands, U.S., Viet Nam, Vanuatu, Yemen, Turkey.
Closed without a local license:
United Kingdom, Guadeloupe, Israel, Mayotte, Matrtinique, Singapore, United States, Sweden, Latvia, Australia, France + French colonies, Netherlands, Norway, Germany, Poland, Denmark, Bulgaria, Spain, Italy, Belgium, Portugal, Greece

8.10.12 Settlepay
Supported countries:
Ukraine channel – only UAH, only MC
Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Armenia, Ukraine, Turkmenistan.
Kazakhstan channel – only KZT
Armenia, Azerbaijan, Belarus, Uzbekistan, Kyrgyzstan, Moldova, Tajikistan, Kazakhstan, Australia, Belgium, Germany, Ireland, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Switzerland, France, Bulgaria, Hungary, Poland, Romania, Slovakia, Iceland, Denmark, Ukraine, Czech Republic, Latvia, Norway, Estonia, Finland, Sweden, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Greece, Italy, Spain, Macedonia, Malta, San Marino, Portugal, Serbia, Slovenia, Croatia, Montenegro, Georgia

8.10.13 Piastrix
Restricted countries:
Albania, Andorra, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

8.10.14 Xpate
EUR (WL+FTD) – Restricted for Burundi, Central African Republic, Cuba, Iran, Iraq, Libya, Lebanon, Noth Korea, Somalia, Sudan, Syria, Venezuela, Yemen, China, USA, Azerbaijan, Moldova, Nicaragua, Ukraine.
USD (WL only) – Restricted for Andorra, Anguilla, Antigua and Barbuda, Aruba, Antilles (Netherlands), Bahamas, Bahrain , Bermuda Islands, British Virgin Islands, Belize, Barbados, Gibraltar, Jersey, Dominica, Hong Kong (China), Cayman Islands, Cook Islands, Costa Rica, Guernsey, Grenada, Liberia, Liechtenstein, Maldives, Men Islands, Marshall Islands, Montserrat, Monaco, Macau (China), Nauru, Niue, Panama, Palau, Seychelles, St. Kitts and Nevis, Samoa, St. Vincent and the Grenadines, St. Lucia, Turks and Caicos Islands, Vanuatu, Virgin Islands (USA), Russia, Armenia, Azerbaijan
KZT (WL only) – Open for Kazakhstan only
RUB (WL only) – Open for Russia only (for payins Tinkoff cards are unavailable)

8.10.15 Sirenpay
Works only with deposits.
Restricted countries: Turkey, Iraq, Iran, Russia, Azerbaijan, Kazakhstan, Norway

8.10.16 Pradexx
Sofort Open: Austria, Belgium, Germany, Italy, Spain
Neosurf Open: Australia, New Zeeland, Canada, Benin, Burkina Faso, Burundi, Cameroun, Central African Republic, Chad, Congo Brazzaville, Democratic Republic of Congo, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea Bissau, Guinea Conakry, Ivory Coast, Kenya, Malawi, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome et Principe, Senegal, Sierra Leone, Tanzania, Togo, Uganda, Zambia and Zimbabwe

8.10.17 Exactly
Restricted countries:
Afghanistan, Armenia, Azerbaijan, Belize, Congo, Cote D’Ivoire, Czech Republic, Estonia, Guyana, Iran, Iraq, South Korea, North Korea, Latvia, Liberia, Lithuania, Myanmar, Puerto Rico, Somalia, Sudan, Syrian Arab Republic, Thailand, United Kingdom, United States, Viet Nam
Optional (can be opened upon request): Australia, Canada, New Zealand, Japan. Only MC, no VISA

8.10.18 Astropay
Worldwide available, with the exception of USA & Israel

8.10.19 Mifinity
Supported for eWallet Deposits/Withdrawal:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Canada, Mexico, Argentina, Brazil, Chile, Paraguay, Peru, Uruguay, Australia, New Zealand, China, India, Japan, Ghana, Kenya, Nigeria, South Africa
Supported for Bank Transfer Withdrawals:
Andorra, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, EthIopia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nepal, Netherlands, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

8.10.20 Pay4Fun
Supported only in Brasil

8.10.21 CoinsPaid
No restriction. Recommendation – not to work with countries where cryptocurrencies are prohibited.

8.10.22 eZeeWallet (EmerchantPay)
Supported countries:
Australia, Denmark, Finland, Norway, Sweden, Austria, Belgium, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Spain, Switzerland, United Kingdom
Restricted for deposits:
Israel, Saudi Arabia, Indonesia, Portugal, Botswana, Slovakia, Spain, Iceland, Poland, Greece, Lithuania, Jamaica, Nepal, Singapore, Czech Republic, Barbados, Vietnam, Zimbabwe, Hungary, Sao Tome and Principe, Trinidad and Tobago, Russian Federation, Mauritius, Uganda, China, Senegal, Guinea Bissau, Cuba, Bangladesh, Netherlands, Burma (Myanmar), Cambodia, Iraq, Belgium, Ukraine, Jordan, Slovenia, Turkey, Romania, France, Norway, Sweden, Yemen, Hong Kong, Canada, Australia, Italy, Iran, Burkina Faso, Croatia, United States, North Korea, United Arab Emirates, Germany, Ghana, Azerbaijan, Malaysia, Albania, Vanuatu, Sudan, Bahamas, India, Pakistan, Japan, Bulgaria, Oman, Nicaragua, Venezuela, Syria, Panama, Afghanistan, Thailand, Morocco, Latvia, United Kingdom, Malta

8.10.23 ZotaPay
Supported countries:
Vietnam, Indonesia, Cambodia, Myanmar, Thailand, Japan, China, Laos, India, Malaysia

9. BONUSES
9.1. BitBet24 reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by BitBet24 under regular circumstances.
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. BitBet24 has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by BitBet24. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the BitBet24 cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept byBitBet24.
9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. BitBet24 reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of BitBet24.
9.6. BitBet24 reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
9.7. If a player or a group of players are abusing casino bonuses BitBet24 has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:
i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance
ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility
iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at BitBet24.

10. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the USA, France, The Netherlands, the Dutch Caribbean Islands (Aruba, Curaçao and Sint Maarten), Bonaire, St Eustatius, Saba, Malta, United Kingdom, Latvia, Lithuania, Estonia, Germany, Austria, Czech Republic, Hungary, Serbia, Portugal, Spain, Ontario (Canada), Cyprus, Slovenia, Slovakia and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES
11.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
11.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.
11.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact support@bitbet24.com.
11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.

12. REMOTE GAMING OR BETTING
12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
13.1 The following practices (or any of them) in relation to the Services:
• abuse of bonuses or other promotions; and/or
• using unfair external factors or influences (commonly known as cheating); and/or
• taking unfair advantage (as defined below);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined below), constitute “Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
13.4 If:
13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
13.4.3 we become aware that You have “charged back" or denied any of the purchases or deposits that You made to Your Account; or
13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.
13.5 For the purposes of this paragraph 12:
13.5.1 “fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 “criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 “unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
13.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@bitbet24.com:
14.1.1 indicating Your wish to close Your Account; and
14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same. We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2 When You request closure of Your Account under paragraph 14.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.
14.3 Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.
14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US
14.6 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
14.7 Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
14.8 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33 and 35 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

SUSPENSION BY US
14.9 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES
15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS
16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;
16.1.2 if You are still in any doubt, contact support@bitbet24.com for clarification; and
16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE
18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a " Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App") is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

19. IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an “Error"
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.

21. EXCLUSION OF OUR LIABILITY
21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
21.3.1 LOSS OF DATA;
21.3.2 LOSS OF PROFITS;
21.3.3 LOSS OF REVENUE;
21.3.4 LOSS OF BUSINESS OPPORTUNITY;
21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
21.3.6 BUSINESS INTERRUPTION; OR
21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.

22. BREACH OF THE TERMS OF USE
22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or
22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.
22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
23.4 You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.
23.5 All intellectual property rights in the name “BitBet24", the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.

24. VIRUSES, HACKING AND OTHER OFFENCES
24.1 You shall not:
24.1.1 corrupt the Website;
24.1.2 attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
24.1.3 flood the Website with information, multiple submissions or “spam";
24.1.4 knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
24.1.5 interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
24.1.6 attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
24.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
24.3 Website is free from malicious software.

25. YOUR PERSONAL INFORMATION
25.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
25.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
25.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
25.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
25.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and
25.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
25.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.

26. USE OF ‘COOKIES’ ON THE WEBSITE
26.1 The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.
26.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.

27. COMPLAINTS AND NOTICES
27.1 No claim or dispute with regard to:
27.1.1 the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
27.1.2 a game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
27.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact support@bitbet24.com about Your complaint, which will be escalated as necessary within our Support team until resolution.
27.3 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
27.4 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
27.5 If there is no reaction on your complaint or notice from us or in your opinion the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organization contacting complaints@gaminglicences.com.

28. TRANSFER OF RIGHTS AND OBLIGATIONS
28.1 We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment"), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
28.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.

29. EVENTS OUTSIDE OUR CONTROL
29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).
29.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

30. WAIVER
30.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
30.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
30.3 No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.

31. SEVERABILITY
31.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
31.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.

32. ENTIRE AGREEMENT
32.1 The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.
32.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
32.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.

33. THIRD PARTY RIGHTS
33.1 Unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms. It is expressly forbidden for End Users to transfer any assets of the value of any kind to a third party, including but not limited, it is forbidden to transfer ownership of account(s), winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or of any other character. Such prohibition includes, but is not limited to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting either separately or in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way or shape of form.

34. LAW AND JURISDICTION
34.1 These Terms of Use shall (subject to paragraph 25.2) be governed by and interpreted in accordance with the laws of the Scotland, UK.

35. RESPONSIBLE GAMING/GAMBLING
35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting support@bitbet24.com.
35.2 In case you are concerned about your gambling practices there are a number of guidelines you may find useful:
35.2.1 try and establish limits for the amounts you want to wager or deposit.
35.2.2 consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
35.2.3 try not to let gambling interfere with your daily responsibilities.
35.3 Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.
35.4 You should always be aware, that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognising that you may be developing a gambling problem is the first step to regaining control.
35.5 Please bear in mind, that:
35.5.1 Gambling should be entertaining and not seen as a way of making money
35.5.2 you should avoid chasing losses
35.5.3 Only gamble what you can afford to lose
35.5.4 Keep track of time and the amount you spend gambling
35.6 If You require any information relating to this contact our Support support@bitbet24.com or view our Responsible Gambling section.
35.7 The Operator is committed to supporting Responsible Gambling initiatives. We suggest to visit www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.

36. LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.

37. CONTACTING US
The Operator can be contacted by e-mail support@bitbet24.com and/or telephone Please note that all calls may be recorded for training and security purposes. If You are concerned about your gambling practices there are a number of guidelines you may find useful:
• Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
• Try not to let gambling interfere with your daily responsibilities.
• Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
• Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
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1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

The following definitions are used in these terms and conditions:
“Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution" means the supervision institution of commercial gambling in Curacao;
“General Terms" means the terms and conditions set out in this document;
“Group" includes SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK and SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao. The division of competence of group companies is detailed in this Terms and Conditions;
“Operator" means Group of companies – SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao, license no. 8048/JAZ2015-035 (License Holder) and payment agent – SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK, being owned and fully controlled by the License Holder and acting under license agreement concluded with SG International N.V. The company SG International LP was founded in Scotland, UK, and laws of Scotland, UK apply to its activity;
“Payment Processor" means SG International LP, a company registered in 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK with registered company number SL023302;
“Privacy Policy" means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website" means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: bitbet24.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS
2. CONTRACTING PARTIES
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company SG International N.V. (hereinafter bitbet24.com), is a company operating www.bitbet24.com. Services are provided to card holder by SG International LP located at 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK. In the event of any inquiries and complaints, please direct them to SG International LP. SG International N.V. is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. 8048/JAZ2015-035. SG International N.V. and SG International LP, a limited partnership incorporated under the laws of Scotland, UK entered into a partnership agreement where the Parties agreed that SG International LP would act as an agent of SG International N.V. to promote products and services offered by SG International N.V. SG International LP is fully liable for any acts of their employees, agents or affiliated entities. SG International LP as Payment processor and SG International N.V. as Operator in these Terms and Conditions is referred to as BitBet24, bitbet24.com, “We", “Us", “Our", “Management", “Site" or “Company" that you enter contract with. The Player and registered Account Holder shall be referred to as “You", “Yours", “Customer" or “The Player".
2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE
3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.
3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account" or “Account“).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 click on Join Now on the Website and follow the on-screen instructions;or
4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
4.4 In opening Your Account You warrant that:
4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
4.4.3 gambling is not illegal in the territory where You reside;
4.4.4 You are legally able to enter into contracts;
4.4.5 You have not been excluded from gambling; and
4.4.6 You have not already had an Account closed by us for any reason.
4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
4.6. Netent
4.6.1 Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.6.2. Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.6.3. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
4.6.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.6.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.6.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
4.6.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
4.6.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
4.6.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 the name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – support@bitbet24.com.
5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
5.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
5.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
5.6 All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
• Each document must be sent as a separate image
• Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg When you take your picture:
• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
• Your picture must be in focus and all the text easy to read
• Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
• Your lighting must be good, to stop any glare don’t use flash


We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
6.1. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
6.2. What do I need to provide?
To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?
The quickest and easiest way to verify your account is online.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
• Open the email account that you used to register for our Website
• Open a new email, addressed to support@bitbet24.com
• Attach the photos
• Enter your account number or username in the ‘Subject’ bar at the top of your email
• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
• Your name and contact details, including a valid email address which needs to be unique to your account
• Your date of birth – you must be at least 18 years old
• A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
• Your betting currency and a deposit limit
• A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries:

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION


7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Support@bitbet24.com, details of which can be found in the Contact Us.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to support@bitbet24.com and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open section “Contact Us". List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.
8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary.
8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact support@bitbet24.com. Any confirmed reductions to your deposit limit will be of immediate effect.
8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee"), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
8.9 LIMITATIONS:
The min. size of deposit is 10 EUR.
The min. size of withdrawal is 10 EUR.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
8.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.
8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA, Australia, Hongkong, India, Indonesia, Japan, Korea, Malaysia, Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra, Austria, Belgium, Cyprus, Czech republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United kingdom

8.10.4 Skrill
-Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan, Angola, Barbados, Benin, Bonaire, Burkina Faso, Cape Verde, Cuba, Comoros, Djibouti, East Timor, Eritrea, Faroe Islands, French Polynesia, Gambia, Greenland, Grenada, Guadeloupe, Guyana, Iran, Iraq, Japan, Kyrgyzstan, Lao People’s Democratic Republic, Libya, Macao, Martinique, Namibia, Nauru, New Caledonia, Niger, North Korea, Palau, Reunion, Saint Barthelemy, Saint Martin (Sint Maarten), Samoa, South Sudan, Sudan, Suriname, Syria, Tajikistan, Togo, Turkmenistan, US Minor Outlying Islands
-Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan, Cuba, Eritrea, Iran, Iraq, Japan, Kyrgyzstan, Libya, North Korea, South Sudan, Sudan, Syria
-Restricted for Gaming and Binary:
American Samoa (relevant state licenses required), Brazil, Canada, China (Pr), Guam (relevant state licenses required), Hong Kong, Israel, Macao, Puerto Rico (relevant state licenses required), Northern Mariana Island (relevant state licenses required), Singapore, Turkey, United Arab Emirates, United States Of America, US Minor Outlying Islands, US Virgin Islands

8.10.5 Neteller
-Does not provide service to the following countries:
Afghanistan, Benin, Bonaire, Burundi, Central African Republic, Chad, China, Congo Republic, Crimea, Cuba, Djibouti, Equatorial Guinea, Eritrea, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lao People’s Democratic Republic, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mongolia, Montserrat, Myanmar, Nauru, Niger, Niue, Norfolk Island, North Korea, Palau, Papua New Guinea, Saint Barthelemy, Saint Kitts and Nevis, Saint Martin (Sint Maarten), Sierra Leone, Sudan (North and South), Suriname, Syria, Tajikistan, Timor-Leste, Togo, Turkmenistan, Uzbekistan, Western Sahara, Yemen
-Requires local license for specific countries:
Australia, Belgium, France, Germany, Japan, Spain, Turkey, UK

8.10.5 CardPay (Unlimit)
Supported countries:
Deposits only:
Nigeria, Congo, Cote d’Ivoire, Kenya, Zimbabve, Mozambique, Zambia, Botswana, Namibia, Kazakhstan, Mongolia, Uzbekistan, Papua New Guinea, Fiji, Bulgaria, Estonia, Slovakia, Slovenia, Andorra, Moldova, San Marino, Ukraine, Belarus, Salvador, Guatemala, Bolivia, Ecuador, Peru, Trinidad and Tobago
Deposits+Withdrawals:
Kazakhstan, Mongolia, Uzbekistan, Bulgaria, Estonia, Slovakia, Slovenia, Moldova, Belarus, Andorra, San Marino, Ukraine

8.10.6 Directa
Supported countries:
LATAM, SE Asia (China, Philippines, Thailand, Vietnam, Indonesia, Singapore), India, Canada, Japan, Kenya, Nigeria, Peru

8.10.7 Volt
Supported countries:
CURACAO – Germany, Netherlands, France, Austria, Ireland, Italy, Finland and Spain
MGA – Austria, Belgium, Germany, Spain, Finland, France, Great Britain, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal

8.10.8 Jeton
Restricted countries:
Restricted for Withdrawal
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Cuba, United States, Kosovo
Restricted for Deposit
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Lithuania, Cuba, United States, Kosovo

8.10.9 AccentPay (Monetix)
Restricted countries:
Afghanistan, Australia, Algeria, American Samoa, Barbados, Cambodia, Guam, Guatemala, Tuvalu, Uzbekistan, Russia, Singapore, Saudi Arabia, Ecuador, China, Indonesia, Iceland, Taiwan, Philippines, The Central African Republic, The Democratic People’s Republic of Korea, DR Congo, The Republic of the Congo, Guinea-Bissau, Iraq, Somalia, Mali, Libya, South Sudan, Sudan, Yemen, Belarus, Burundi, Cuba, Iran, Lebanon, Nicaragua, Syria, Venezuela, Zimbabwe, China, USA, UK (by agreement), Moldova, Canada (by agreement)

8.10.10 InPay.
Works only with withdrawals.
Restricted countries:
Botswana, Burundi, Ethiopia, Ghana, Ivory Coast, Libya, Nigeria, Tunisia, Zimbabwe, Afghanistan, Cambodia, Iran, Iraq, North Korea, Russian Federation, Saudi Arabia, Syria, Yemen, Denmark, France, Lithuania, Norway, Switzerland, Ukraine, United Kingdom, Bahamas, Cuba, Panama, Trinidad and Tobago, United States, Samoa, Puerto Rico, Kosovo, Venezuela.

8.10.11 EcoPayz
Blacklisted Countries:
Afghanistan, Angola, American Samoa, Azerbaijan, Brunei Darussalam, Bhutan, Botswana, Belarus, Cuba, Djibouti, Algeria, Western Sahara, Eritrea, Ethiopia, Micronesia, Federated States of Guatemala, Guam, Haiti, Iran, Kyrgyzstan, Cambodia, Kiribati, Korea (DPRK), Kazakhstan, Lao People’s Democratic Republic, Lebanon, Liberia, Lesotho, Libyan Arab Jamahiriya, Madagascar, Myanmar, Northern Mariana Islands, Nauru, Niue, Puerto Rico, Occupied Palestinian Territory, Sudan, the Federal Republic of Somalia, Syrian Arab Republic, Eswatini, Tajikistan, Tokelau, United States Minor Outlying Islands, United States, Virgin Islands, U.S., Viet Nam, Vanuatu, Yemen, Turkey.
Closed without a local license:
United Kingdom, Guadeloupe, Israel, Mayotte, Matrtinique, Singapore, United States, Sweden, Latvia, Australia, France + French colonies, Netherlands, Norway, Germany, Poland, Denmark, Bulgaria, Spain, Italy, Belgium, Portugal, Greece

8.10.12 Settlepay
Supported countries:
Ukraine channel – only UAH, only MC
Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Armenia, Ukraine, Turkmenistan.
Kazakhstan channel – only KZT
Armenia, Azerbaijan, Belarus, Uzbekistan, Kyrgyzstan, Moldova, Tajikistan, Kazakhstan, Australia, Belgium, Germany, Ireland, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Switzerland, France, Bulgaria, Hungary, Poland, Romania, Slovakia, Iceland, Denmark, Ukraine, Czech Republic, Latvia, Norway, Estonia, Finland, Sweden, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Greece, Italy, Spain, Macedonia, Malta, San Marino, Portugal, Serbia, Slovenia, Croatia, Montenegro, Georgia

8.10.13 Piastrix
Restricted countries:
Albania, Andorra, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

8.10.14 Xpate
EUR (WL+FTD) – Restricted for Burundi, Central African Republic, Cuba, Iran, Iraq, Libya, Lebanon, Noth Korea, Somalia, Sudan, Syria, Venezuela, Yemen, China, USA, Azerbaijan, Moldova, Nicaragua, Ukraine.
USD (WL only) – Restricted for Andorra, Anguilla, Antigua and Barbuda, Aruba, Antilles (Netherlands), Bahamas, Bahrain , Bermuda Islands, British Virgin Islands, Belize, Barbados, Gibraltar, Jersey, Dominica, Hong Kong (China), Cayman Islands, Cook Islands, Costa Rica, Guernsey, Grenada, Liberia, Liechtenstein, Maldives, Men Islands, Marshall Islands, Montserrat, Monaco, Macau (China), Nauru, Niue, Panama, Palau, Seychelles, St. Kitts and Nevis, Samoa, St. Vincent and the Grenadines, St. Lucia, Turks and Caicos Islands, Vanuatu, Virgin Islands (USA), Russia, Armenia, Azerbaijan
KZT (WL only) – Open for Kazakhstan only
RUB (WL only) – Open for Russia only (for payins Tinkoff cards are unavailable)

8.10.15 Sirenpay
Works only with deposits.
Restricted countries: Turkey, Iraq, Iran, Russia, Azerbaijan, Kazakhstan, Norway

8.10.16 Pradexx
Sofort Open: Austria, Belgium, Germany, Italy, Spain
Neosurf Open: Australia, New Zeeland, Canada, Benin, Burkina Faso, Burundi, Cameroun, Central African Republic, Chad, Congo Brazzaville, Democratic Republic of Congo, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea Bissau, Guinea Conakry, Ivory Coast, Kenya, Malawi, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome et Principe, Senegal, Sierra Leone, Tanzania, Togo, Uganda, Zambia and Zimbabwe

8.10.17 Exactly
Restricted countries:
Afghanistan, Armenia, Azerbaijan, Belize, Congo, Cote D’Ivoire, Czech Republic, Estonia, Guyana, Iran, Iraq, South Korea, North Korea, Latvia, Liberia, Lithuania, Myanmar, Puerto Rico, Somalia, Sudan, Syrian Arab Republic, Thailand, United Kingdom, United States, Viet Nam
Optional (can be opened upon request): Australia, Canada, New Zealand, Japan. Only MC, no VISA

8.10.18 Astropay
Worldwide available, with the exception of USA & Israel

8.10.19 Mifinity
Supported for eWallet Deposits/Withdrawal:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Canada, Mexico, Argentina, Brazil, Chile, Paraguay, Peru, Uruguay, Australia, New Zealand, China, India, Japan, Ghana, Kenya, Nigeria, South Africa
Supported for Bank Transfer Withdrawals:
Andorra, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, EthIopia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nepal, Netherlands, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

8.10.20 Pay4Fun
Supported only in Brasil

8.10.21 CoinsPaid
No restriction. Recommendation – not to work with countries where cryptocurrencies are prohibited.

8.10.22 eZeeWallet (EmerchantPay)
Supported countries:
Australia, Denmark, Finland, Norway, Sweden, Austria, Belgium, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Spain, Switzerland, United Kingdom
Restricted for deposits:
Israel, Saudi Arabia, Indonesia, Portugal, Botswana, Slovakia, Spain, Iceland, Poland, Greece, Lithuania, Jamaica, Nepal, Singapore, Czech Republic, Barbados, Vietnam, Zimbabwe, Hungary, Sao Tome and Principe, Trinidad and Tobago, Russian Federation, Mauritius, Uganda, China, Senegal, Guinea Bissau, Cuba, Bangladesh, Netherlands, Burma (Myanmar), Cambodia, Iraq, Belgium, Ukraine, Jordan, Slovenia, Turkey, Romania, France, Norway, Sweden, Yemen, Hong Kong, Canada, Australia, Italy, Iran, Burkina Faso, Croatia, United States, North Korea, United Arab Emirates, Germany, Ghana, Azerbaijan, Malaysia, Albania, Vanuatu, Sudan, Bahamas, India, Pakistan, Japan, Bulgaria, Oman, Nicaragua, Venezuela, Syria, Panama, Afghanistan, Thailand, Morocco, Latvia, United Kingdom, Malta

8.10.23 ZotaPay
Supported countries:
Vietnam, Indonesia, Cambodia, Myanmar, Thailand, Japan, China, Laos, India, Malaysia

9. BONUSES
9.1. BitBet24 reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by BitBet24 under regular circumstances.
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. BitBet24 has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by BitBet24. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the BitBet24 cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept byBitBet24.
9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. BitBet24 reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of BitBet24.
9.6. BitBet24 reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
9.7. If a player or a group of players are abusing casino bonuses BitBet24 has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:
i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance
ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility
iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at BitBet24.

10. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the USA, France, The Netherlands, the Dutch Caribbean Islands (Aruba, Curaçao and Sint Maarten), Bonaire, St Eustatius, Saba, Malta, United Kingdom, Latvia, Lithuania, Estonia, Germany, Austria, Czech Republic, Hungary, Serbia, Portugal, Spain, Ontario (Canada), Cyprus, Slovenia, Slovakia and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES
11.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
11.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.
11.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact support@bitbet24.com.
11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.

12. REMOTE GAMING OR BETTING
12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
13.1 The following practices (or any of them) in relation to the Services:
• abuse of bonuses or other promotions; and/or
• using unfair external factors or influences (commonly known as cheating); and/or
• taking unfair advantage (as defined below);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined below), constitute “Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
13.4 If:
13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
13.4.3 we become aware that You have “charged back" or denied any of the purchases or deposits that You made to Your Account; or
13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.
13.5 For the purposes of this paragraph 12:
13.5.1 “fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 “criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 “unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
13.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@bitbet24.com:
14.1.1 indicating Your wish to close Your Account; and
14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same. We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2 When You request closure of Your Account under paragraph 14.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.
14.3 Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.
14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US
14.6 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
14.7 Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
14.8 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33 and 35 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

SUSPENSION BY US
14.9 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES
15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS
16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;
16.1.2 if You are still in any doubt, contact support@bitbet24.com for clarification; and
16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE
18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a " Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App") is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

19. IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an “Error"
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.

21. EXCLUSION OF OUR LIABILITY
21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
21.3.1 LOSS OF DATA;
21.3.2 LOSS OF PROFITS;
21.3.3 LOSS OF REVENUE;
21.3.4 LOSS OF BUSINESS OPPORTUNITY;
21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
21.3.6 BUSINESS INTERRUPTION; OR
21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.

22. BREACH OF THE TERMS OF USE
22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or
22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.
22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
23.4 You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.
23.5 All intellectual property rights in the name “BitBet24", the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.

24. VIRUSES, HACKING AND OTHER OFFENCES
24.1 You shall not:
24.1.1 corrupt the Website;
24.1.2 attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
24.1.3 flood the Website with information, multiple submissions or “spam";
24.1.4 knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
24.1.5 interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
24.1.6 attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
24.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
24.3 Website is free from malicious software.

25. YOUR PERSONAL INFORMATION
25.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
25.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
25.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
25.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
25.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and
25.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
25.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.

26. USE OF ‘COOKIES’ ON THE WEBSITE
26.1 The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.
26.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.

27. COMPLAINTS AND NOTICES
27.1 No claim or dispute with regard to:
27.1.1 the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
27.1.2 a game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
27.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact support@bitbet24.com about Your complaint, which will be escalated as necessary within our Support team until resolution.
27.3 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
27.4 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
27.5 If there is no reaction on your complaint or notice from us or in your opinion the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organization contacting complaints@gaminglicences.com.

28. TRANSFER OF RIGHTS AND OBLIGATIONS
28.1 We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment"), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
28.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.

29. EVENTS OUTSIDE OUR CONTROL
29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).
29.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

30. WAIVER
30.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
30.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
30.3 No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.

31. SEVERABILITY
31.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
31.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.

32. ENTIRE AGREEMENT
32.1 The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.
32.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
32.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.

33. THIRD PARTY RIGHTS
33.1 Unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms. It is expressly forbidden for End Users to transfer any assets of the value of any kind to a third party, including but not limited, it is forbidden to transfer ownership of account(s), winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or of any other character. Such prohibition includes, but is not limited to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting either separately or in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way or shape of form.

34. LAW AND JURISDICTION
34.1 These Terms of Use shall (subject to paragraph 25.2) be governed by and interpreted in accordance with the laws of the Scotland, UK.

35. RESPONSIBLE GAMING/GAMBLING
35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting support@bitbet24.com.
35.2 In case you are concerned about your gambling practices there are a number of guidelines you may find useful:
35.2.1 try and establish limits for the amounts you want to wager or deposit.
35.2.2 consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
35.2.3 try not to let gambling interfere with your daily responsibilities.
35.3 Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.
35.4 You should always be aware, that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognising that you may be developing a gambling problem is the first step to regaining control.
35.5 Please bear in mind, that:
35.5.1 Gambling should be entertaining and not seen as a way of making money
35.5.2 you should avoid chasing losses
35.5.3 Only gamble what you can afford to lose
35.5.4 Keep track of time and the amount you spend gambling
35.6 If You require any information relating to this contact our Support support@bitbet24.com or view our Responsible Gambling section.
35.7 The Operator is committed to supporting Responsible Gambling initiatives. We suggest to visit www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.

36. LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.

37. CONTACTING US
The Operator can be contacted by e-mail support@bitbet24.com and/or telephone Please note that all calls may be recorded for training and security purposes. If You are concerned about your gambling practices there are a number of guidelines you may find useful:
• Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
• Try not to let gambling interfere with your daily responsibilities.
• Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
• Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
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1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

The following definitions are used in these terms and conditions:
“Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution" means the supervision institution of commercial gambling in Curacao;
“General Terms" means the terms and conditions set out in this document;
“Group" includes SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK and SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao. The division of competence of group companies is detailed in this Terms and Conditions;
“Operator" means Group of companies – SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao, license no. 8048/JAZ2015-035 (License Holder) and payment agent – SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK, being owned and fully controlled by the License Holder and acting under license agreement concluded with SG International N.V. The company SG International LP was founded in Scotland, UK, and laws of Scotland, UK apply to its activity;
“Payment Processor" means SG International LP, a company registered in 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK with registered company number SL023302;
“Privacy Policy" means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website" means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: bitbet24.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS
2. CONTRACTING PARTIES
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company SG International N.V. (hereinafter bitbet24.com), is a company operating www.bitbet24.com. Services are provided to card holder by SG International LP located at 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK. In the event of any inquiries and complaints, please direct them to SG International LP. SG International N.V. is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. 8048/JAZ2015-035. SG International N.V. and SG International LP, a limited partnership incorporated under the laws of Scotland, UK entered into a partnership agreement where the Parties agreed that SG International LP would act as an agent of SG International N.V. to promote products and services offered by SG International N.V. SG International LP is fully liable for any acts of their employees, agents or affiliated entities. SG International LP as Payment processor and SG International N.V. as Operator in these Terms and Conditions is referred to as BitBet24, bitbet24.com, “We", “Us", “Our", “Management", “Site" or “Company" that you enter contract with. The Player and registered Account Holder shall be referred to as “You", “Yours", “Customer" or “The Player".
2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE
3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.
3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account" or “Account“).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 click on Join Now on the Website and follow the on-screen instructions;or
4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
4.4 In opening Your Account You warrant that:
4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
4.4.3 gambling is not illegal in the territory where You reside;
4.4.4 You are legally able to enter into contracts;
4.4.5 You have not been excluded from gambling; and
4.4.6 You have not already had an Account closed by us for any reason.
4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
4.6. Netent
4.6.1 Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.6.2. Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.6.3. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
4.6.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.6.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.6.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
4.6.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
4.6.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
4.6.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 the name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – support@bitbet24.com.
5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
5.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
5.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
5.6 All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
• Each document must be sent as a separate image
• Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg When you take your picture:
• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
• Your picture must be in focus and all the text easy to read
• Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
• Your lighting must be good, to stop any glare don’t use flash


We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
6.1. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
6.2. What do I need to provide?
To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?
The quickest and easiest way to verify your account is online.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
• Open the email account that you used to register for our Website
• Open a new email, addressed to support@bitbet24.com
• Attach the photos
• Enter your account number or username in the ‘Subject’ bar at the top of your email
• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
• Your name and contact details, including a valid email address which needs to be unique to your account
• Your date of birth – you must be at least 18 years old
• A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
• Your betting currency and a deposit limit
• A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries:

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION


7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Support@bitbet24.com, details of which can be found in the Contact Us.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to support@bitbet24.com and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open section “Contact Us". List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.
8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary.
8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact support@bitbet24.com. Any confirmed reductions to your deposit limit will be of immediate effect.
8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee"), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
8.9 LIMITATIONS:
The min. size of deposit is 10 EUR.
The min. size of withdrawal is 10 EUR.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
8.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.
8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA, Australia, Hongkong, India, Indonesia, Japan, Korea, Malaysia, Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra, Austria, Belgium, Cyprus, Czech republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United kingdom

8.10.4 Skrill
-Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan, Angola, Barbados, Benin, Bonaire, Burkina Faso, Cape Verde, Cuba, Comoros, Djibouti, East Timor, Eritrea, Faroe Islands, French Polynesia, Gambia, Greenland, Grenada, Guadeloupe, Guyana, Iran, Iraq, Japan, Kyrgyzstan, Lao People’s Democratic Republic, Libya, Macao, Martinique, Namibia, Nauru, New Caledonia, Niger, North Korea, Palau, Reunion, Saint Barthelemy, Saint Martin (Sint Maarten), Samoa, South Sudan, Sudan, Suriname, Syria, Tajikistan, Togo, Turkmenistan, US Minor Outlying Islands
-Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan, Cuba, Eritrea, Iran, Iraq, Japan, Kyrgyzstan, Libya, North Korea, South Sudan, Sudan, Syria
-Restricted for Gaming and Binary:
American Samoa (relevant state licenses required), Brazil, Canada, China (Pr), Guam (relevant state licenses required), Hong Kong, Israel, Macao, Puerto Rico (relevant state licenses required), Northern Mariana Island (relevant state licenses required), Singapore, Turkey, United Arab Emirates, United States Of America, US Minor Outlying Islands, US Virgin Islands

8.10.5 Neteller
-Does not provide service to the following countries:
Afghanistan, Benin, Bonaire, Burundi, Central African Republic, Chad, China, Congo Republic, Crimea, Cuba, Djibouti, Equatorial Guinea, Eritrea, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lao People’s Democratic Republic, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mongolia, Montserrat, Myanmar, Nauru, Niger, Niue, Norfolk Island, North Korea, Palau, Papua New Guinea, Saint Barthelemy, Saint Kitts and Nevis, Saint Martin (Sint Maarten), Sierra Leone, Sudan (North and South), Suriname, Syria, Tajikistan, Timor-Leste, Togo, Turkmenistan, Uzbekistan, Western Sahara, Yemen
-Requires local license for specific countries:
Australia, Belgium, France, Germany, Japan, Spain, Turkey, UK

8.10.5 CardPay (Unlimit)
Supported countries:
Deposits only:
Nigeria, Congo, Cote d’Ivoire, Kenya, Zimbabve, Mozambique, Zambia, Botswana, Namibia, Kazakhstan, Mongolia, Uzbekistan, Papua New Guinea, Fiji, Bulgaria, Estonia, Slovakia, Slovenia, Andorra, Moldova, San Marino, Ukraine, Belarus, Salvador, Guatemala, Bolivia, Ecuador, Peru, Trinidad and Tobago
Deposits+Withdrawals:
Kazakhstan, Mongolia, Uzbekistan, Bulgaria, Estonia, Slovakia, Slovenia, Moldova, Belarus, Andorra, San Marino, Ukraine

8.10.6 Directa
Supported countries:
LATAM, SE Asia (China, Philippines, Thailand, Vietnam, Indonesia, Singapore), India, Canada, Japan, Kenya, Nigeria, Peru

8.10.7 Volt
Supported countries:
CURACAO – Germany, Netherlands, France, Austria, Ireland, Italy, Finland and Spain
MGA – Austria, Belgium, Germany, Spain, Finland, France, Great Britain, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal

8.10.8 Jeton
Restricted countries:
Restricted for Withdrawal
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Cuba, United States, Kosovo
Restricted for Deposit
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Lithuania, Cuba, United States, Kosovo

8.10.9 AccentPay (Monetix)
Restricted countries:
Afghanistan, Australia, Algeria, American Samoa, Barbados, Cambodia, Guam, Guatemala, Tuvalu, Uzbekistan, Russia, Singapore, Saudi Arabia, Ecuador, China, Indonesia, Iceland, Taiwan, Philippines, The Central African Republic, The Democratic People’s Republic of Korea, DR Congo, The Republic of the Congo, Guinea-Bissau, Iraq, Somalia, Mali, Libya, South Sudan, Sudan, Yemen, Belarus, Burundi, Cuba, Iran, Lebanon, Nicaragua, Syria, Venezuela, Zimbabwe, China, USA, UK (by agreement), Moldova, Canada (by agreement)

8.10.10 InPay.
Works only with withdrawals.
Restricted countries:
Botswana, Burundi, Ethiopia, Ghana, Ivory Coast, Libya, Nigeria, Tunisia, Zimbabwe, Afghanistan, Cambodia, Iran, Iraq, North Korea, Russian Federation, Saudi Arabia, Syria, Yemen, Denmark, France, Lithuania, Norway, Switzerland, Ukraine, United Kingdom, Bahamas, Cuba, Panama, Trinidad and Tobago, United States, Samoa, Puerto Rico, Kosovo, Venezuela.

8.10.11 EcoPayz
Blacklisted Countries:
Afghanistan, Angola, American Samoa, Azerbaijan, Brunei Darussalam, Bhutan, Botswana, Belarus, Cuba, Djibouti, Algeria, Western Sahara, Eritrea, Ethiopia, Micronesia, Federated States of Guatemala, Guam, Haiti, Iran, Kyrgyzstan, Cambodia, Kiribati, Korea (DPRK), Kazakhstan, Lao People’s Democratic Republic, Lebanon, Liberia, Lesotho, Libyan Arab Jamahiriya, Madagascar, Myanmar, Northern Mariana Islands, Nauru, Niue, Puerto Rico, Occupied Palestinian Territory, Sudan, the Federal Republic of Somalia, Syrian Arab Republic, Eswatini, Tajikistan, Tokelau, United States Minor Outlying Islands, United States, Virgin Islands, U.S., Viet Nam, Vanuatu, Yemen, Turkey.
Closed without a local license:
United Kingdom, Guadeloupe, Israel, Mayotte, Matrtinique, Singapore, United States, Sweden, Latvia, Australia, France + French colonies, Netherlands, Norway, Germany, Poland, Denmark, Bulgaria, Spain, Italy, Belgium, Portugal, Greece

8.10.12 Settlepay
Supported countries:
Ukraine channel – only UAH, only MC
Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Armenia, Ukraine, Turkmenistan.
Kazakhstan channel – only KZT
Armenia, Azerbaijan, Belarus, Uzbekistan, Kyrgyzstan, Moldova, Tajikistan, Kazakhstan, Australia, Belgium, Germany, Ireland, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Switzerland, France, Bulgaria, Hungary, Poland, Romania, Slovakia, Iceland, Denmark, Ukraine, Czech Republic, Latvia, Norway, Estonia, Finland, Sweden, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Greece, Italy, Spain, Macedonia, Malta, San Marino, Portugal, Serbia, Slovenia, Croatia, Montenegro, Georgia

8.10.13 Piastrix
Restricted countries:
Albania, Andorra, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

8.10.14 Xpate
EUR (WL+FTD) – Restricted for Burundi, Central African Republic, Cuba, Iran, Iraq, Libya, Lebanon, Noth Korea, Somalia, Sudan, Syria, Venezuela, Yemen, China, USA, Azerbaijan, Moldova, Nicaragua, Ukraine.
USD (WL only) – Restricted for Andorra, Anguilla, Antigua and Barbuda, Aruba, Antilles (Netherlands), Bahamas, Bahrain , Bermuda Islands, British Virgin Islands, Belize, Barbados, Gibraltar, Jersey, Dominica, Hong Kong (China), Cayman Islands, Cook Islands, Costa Rica, Guernsey, Grenada, Liberia, Liechtenstein, Maldives, Men Islands, Marshall Islands, Montserrat, Monaco, Macau (China), Nauru, Niue, Panama, Palau, Seychelles, St. Kitts and Nevis, Samoa, St. Vincent and the Grenadines, St. Lucia, Turks and Caicos Islands, Vanuatu, Virgin Islands (USA), Russia, Armenia, Azerbaijan
KZT (WL only) – Open for Kazakhstan only
RUB (WL only) – Open for Russia only (for payins Tinkoff cards are unavailable)

8.10.15 Sirenpay
Works only with deposits.
Restricted countries: Turkey, Iraq, Iran, Russia, Azerbaijan, Kazakhstan, Norway

8.10.16 Pradexx
Sofort Open: Austria, Belgium, Germany, Italy, Spain
Neosurf Open: Australia, New Zeeland, Canada, Benin, Burkina Faso, Burundi, Cameroun, Central African Republic, Chad, Congo Brazzaville, Democratic Republic of Congo, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea Bissau, Guinea Conakry, Ivory Coast, Kenya, Malawi, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome et Principe, Senegal, Sierra Leone, Tanzania, Togo, Uganda, Zambia and Zimbabwe

8.10.17 Exactly
Restricted countries:
Afghanistan, Armenia, Azerbaijan, Belize, Congo, Cote D’Ivoire, Czech Republic, Estonia, Guyana, Iran, Iraq, South Korea, North Korea, Latvia, Liberia, Lithuania, Myanmar, Puerto Rico, Somalia, Sudan, Syrian Arab Republic, Thailand, United Kingdom, United States, Viet Nam
Optional (can be opened upon request): Australia, Canada, New Zealand, Japan. Only MC, no VISA

8.10.18 Astropay
Worldwide available, with the exception of USA & Israel

8.10.19 Mifinity
Supported for eWallet Deposits/Withdrawal:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Canada, Mexico, Argentina, Brazil, Chile, Paraguay, Peru, Uruguay, Australia, New Zealand, China, India, Japan, Ghana, Kenya, Nigeria, South Africa
Supported for Bank Transfer Withdrawals:
Andorra, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, EthIopia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nepal, Netherlands, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

8.10.20 Pay4Fun
Supported only in Brasil

8.10.21 CoinsPaid
No restriction. Recommendation – not to work with countries where cryptocurrencies are prohibited.

8.10.22 eZeeWallet (EmerchantPay)
Supported countries:
Australia, Denmark, Finland, Norway, Sweden, Austria, Belgium, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Spain, Switzerland, United Kingdom
Restricted for deposits:
Israel, Saudi Arabia, Indonesia, Portugal, Botswana, Slovakia, Spain, Iceland, Poland, Greece, Lithuania, Jamaica, Nepal, Singapore, Czech Republic, Barbados, Vietnam, Zimbabwe, Hungary, Sao Tome and Principe, Trinidad and Tobago, Russian Federation, Mauritius, Uganda, China, Senegal, Guinea Bissau, Cuba, Bangladesh, Netherlands, Burma (Myanmar), Cambodia, Iraq, Belgium, Ukraine, Jordan, Slovenia, Turkey, Romania, France, Norway, Sweden, Yemen, Hong Kong, Canada, Australia, Italy, Iran, Burkina Faso, Croatia, United States, North Korea, United Arab Emirates, Germany, Ghana, Azerbaijan, Malaysia, Albania, Vanuatu, Sudan, Bahamas, India, Pakistan, Japan, Bulgaria, Oman, Nicaragua, Venezuela, Syria, Panama, Afghanistan, Thailand, Morocco, Latvia, United Kingdom, Malta

8.10.23 ZotaPay
Supported countries:
Vietnam, Indonesia, Cambodia, Myanmar, Thailand, Japan, China, Laos, India, Malaysia

9. BONUSES
9.1. BitBet24 reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by BitBet24 under regular circumstances.
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. BitBet24 has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by BitBet24. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the BitBet24 cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept byBitBet24.
9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. BitBet24 reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of BitBet24.
9.6. BitBet24 reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
9.7. If a player or a group of players are abusing casino bonuses BitBet24 has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:
i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance
ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility
iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at BitBet24.

10. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the USA, France, The Netherlands, the Dutch Caribbean Islands (Aruba, Curaçao and Sint Maarten), Bonaire, St Eustatius, Saba, Malta, United Kingdom, Latvia, Lithuania, Estonia, Germany, Austria, Czech Republic, Hungary, Serbia, Portugal, Spain, Ontario (Canada), Cyprus, Slovenia, Slovakia and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES
11.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
11.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.
11.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact support@bitbet24.com.
11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.

12. REMOTE GAMING OR BETTING
12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
13.1 The following practices (or any of them) in relation to the Services:
• abuse of bonuses or other promotions; and/or
• using unfair external factors or influences (commonly known as cheating); and/or
• taking unfair advantage (as defined below);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined below), constitute “Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
13.4 If:
13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
13.4.3 we become aware that You have “charged back" or denied any of the purchases or deposits that You made to Your Account; or
13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.
13.5 For the purposes of this paragraph 12:
13.5.1 “fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 “criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 “unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
13.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@bitbet24.com:
14.1.1 indicating Your wish to close Your Account; and
14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same. We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2 When You request closure of Your Account under paragraph 14.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.
14.3 Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.
14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US
14.6 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
14.7 Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
14.8 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33 and 35 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

SUSPENSION BY US
14.9 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES
15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS
16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;
16.1.2 if You are still in any doubt, contact support@bitbet24.com for clarification; and
16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE
18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a " Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App") is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

19. IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an “Error"
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.

21. EXCLUSION OF OUR LIABILITY
21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
21.3.1 LOSS OF DATA;
21.3.2 LOSS OF PROFITS;
21.3.3 LOSS OF REVENUE;
21.3.4 LOSS OF BUSINESS OPPORTUNITY;
21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
21.3.6 BUSINESS INTERRUPTION; OR
21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.

22. BREACH OF THE TERMS OF USE
22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or
22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.
22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
23.4 You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.
23.5 All intellectual property rights in the name “BitBet24", the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.

24. VIRUSES, HACKING AND OTHER OFFENCES
24.1 You shall not:
24.1.1 corrupt the Website;
24.1.2 attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
24.1.3 flood the Website with information, multiple submissions or “spam";
24.1.4 knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
24.1.5 interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
24.1.6 attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
24.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
24.3 Website is free from malicious software.

25. YOUR PERSONAL INFORMATION
25.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
25.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
25.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
25.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
25.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and
25.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
25.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.

26. USE OF ‘COOKIES’ ON THE WEBSITE
26.1 The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.
26.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.

27. COMPLAINTS AND NOTICES
27.1 No claim or dispute with regard to:
27.1.1 the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
27.1.2 a game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
27.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact support@bitbet24.com about Your complaint, which will be escalated as necessary within our Support team until resolution.
27.3 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
27.4 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
27.5 If there is no reaction on your complaint or notice from us or in your opinion the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organization contacting complaints@gaminglicences.com.

28. TRANSFER OF RIGHTS AND OBLIGATIONS
28.1 We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment"), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
28.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.

29. EVENTS OUTSIDE OUR CONTROL
29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).
29.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

30. WAIVER
30.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
30.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
30.3 No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.

31. SEVERABILITY
31.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
31.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.

32. ENTIRE AGREEMENT
32.1 The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.
32.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
32.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.

33. THIRD PARTY RIGHTS
33.1 Unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms. It is expressly forbidden for End Users to transfer any assets of the value of any kind to a third party, including but not limited, it is forbidden to transfer ownership of account(s), winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or of any other character. Such prohibition includes, but is not limited to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting either separately or in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way or shape of form.

34. LAW AND JURISDICTION
34.1 These Terms of Use shall (subject to paragraph 25.2) be governed by and interpreted in accordance with the laws of the Scotland, UK.

35. RESPONSIBLE GAMING/GAMBLING
35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting support@bitbet24.com.
35.2 In case you are concerned about your gambling practices there are a number of guidelines you may find useful:
35.2.1 try and establish limits for the amounts you want to wager or deposit.
35.2.2 consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
35.2.3 try not to let gambling interfere with your daily responsibilities.
35.3 Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.
35.4 You should always be aware, that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognising that you may be developing a gambling problem is the first step to regaining control.
35.5 Please bear in mind, that:
35.5.1 Gambling should be entertaining and not seen as a way of making money
35.5.2 you should avoid chasing losses
35.5.3 Only gamble what you can afford to lose
35.5.4 Keep track of time and the amount you spend gambling
35.6 If You require any information relating to this contact our Support support@bitbet24.com or view our Responsible Gambling section.
35.7 The Operator is committed to supporting Responsible Gambling initiatives. We suggest to visit www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.

36. LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.

37. CONTACTING US
The Operator can be contacted by e-mail support@bitbet24.com and/or telephone Please note that all calls may be recorded for training and security purposes. If You are concerned about your gambling practices there are a number of guidelines you may find useful:
• Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
• Try not to let gambling interfere with your daily responsibilities.
• Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
• Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
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1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

The following definitions are used in these terms and conditions:
“Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution" means the supervision institution of commercial gambling in Curacao;
“General Terms" means the terms and conditions set out in this document;
“Group" includes SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK and SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao. The division of competence of group companies is detailed in this Terms and Conditions;
“Operator" means Group of companies – SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao, license no. 8048/JAZ2015-035 (License Holder) and payment agent – SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK, being owned and fully controlled by the License Holder and acting under license agreement concluded with SG International N.V. The company SG International LP was founded in Scotland, UK, and laws of Scotland, UK apply to its activity;
“Payment Processor" means SG International LP, a company registered in 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK with registered company number SL023302;
“Privacy Policy" means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website" means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: bitbet24.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS
2. CONTRACTING PARTIES
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company SG International N.V. (hereinafter bitbet24.com), is a company operating www.bitbet24.com. Services are provided to card holder by SG International LP located at 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK. In the event of any inquiries and complaints, please direct them to SG International LP. SG International N.V. is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. 8048/JAZ2015-035. SG International N.V. and SG International LP, a limited partnership incorporated under the laws of Scotland, UK entered into a partnership agreement where the Parties agreed that SG International LP would act as an agent of SG International N.V. to promote products and services offered by SG International N.V. SG International LP is fully liable for any acts of their employees, agents or affiliated entities. SG International LP as Payment processor and SG International N.V. as Operator in these Terms and Conditions is referred to as BitBet24, bitbet24.com, “We", “Us", “Our", “Management", “Site" or “Company" that you enter contract with. The Player and registered Account Holder shall be referred to as “You", “Yours", “Customer" or “The Player".
2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE
3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.
3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account" or “Account“).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 click on Join Now on the Website and follow the on-screen instructions;or
4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
4.4 In opening Your Account You warrant that:
4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
4.4.3 gambling is not illegal in the territory where You reside;
4.4.4 You are legally able to enter into contracts;
4.4.5 You have not been excluded from gambling; and
4.4.6 You have not already had an Account closed by us for any reason.
4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
4.6. Netent
4.6.1 Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.6.2. Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.6.3. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
4.6.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.6.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.6.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
4.6.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
4.6.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
4.6.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 the name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – support@bitbet24.com.
5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
5.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
5.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
5.6 All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
• Each document must be sent as a separate image
• Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg When you take your picture:
• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
• Your picture must be in focus and all the text easy to read
• Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
• Your lighting must be good, to stop any glare don’t use flash


We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
6.1. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
6.2. What do I need to provide?
To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?
The quickest and easiest way to verify your account is online.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
• Open the email account that you used to register for our Website
• Open a new email, addressed to support@bitbet24.com
• Attach the photos
• Enter your account number or username in the ‘Subject’ bar at the top of your email
• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
• Your name and contact details, including a valid email address which needs to be unique to your account
• Your date of birth – you must be at least 18 years old
• A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
• Your betting currency and a deposit limit
• A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries:

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION


7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Support@bitbet24.com, details of which can be found in the Contact Us.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to support@bitbet24.com and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open section “Contact Us". List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.
8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary.
8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact support@bitbet24.com. Any confirmed reductions to your deposit limit will be of immediate effect.
8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee"), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
8.9 LIMITATIONS:
The min. size of deposit is 10 EUR.
The min. size of withdrawal is 10 EUR.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
8.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.
8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA, Australia, Hongkong, India, Indonesia, Japan, Korea, Malaysia, Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra, Austria, Belgium, Cyprus, Czech republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United kingdom

8.10.4 Skrill
-Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan, Angola, Barbados, Benin, Bonaire, Burkina Faso, Cape Verde, Cuba, Comoros, Djibouti, East Timor, Eritrea, Faroe Islands, French Polynesia, Gambia, Greenland, Grenada, Guadeloupe, Guyana, Iran, Iraq, Japan, Kyrgyzstan, Lao People’s Democratic Republic, Libya, Macao, Martinique, Namibia, Nauru, New Caledonia, Niger, North Korea, Palau, Reunion, Saint Barthelemy, Saint Martin (Sint Maarten), Samoa, South Sudan, Sudan, Suriname, Syria, Tajikistan, Togo, Turkmenistan, US Minor Outlying Islands
-Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan, Cuba, Eritrea, Iran, Iraq, Japan, Kyrgyzstan, Libya, North Korea, South Sudan, Sudan, Syria
-Restricted for Gaming and Binary:
American Samoa (relevant state licenses required), Brazil, Canada, China (Pr), Guam (relevant state licenses required), Hong Kong, Israel, Macao, Puerto Rico (relevant state licenses required), Northern Mariana Island (relevant state licenses required), Singapore, Turkey, United Arab Emirates, United States Of America, US Minor Outlying Islands, US Virgin Islands

8.10.5 Neteller
-Does not provide service to the following countries:
Afghanistan, Benin, Bonaire, Burundi, Central African Republic, Chad, China, Congo Republic, Crimea, Cuba, Djibouti, Equatorial Guinea, Eritrea, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lao People’s Democratic Republic, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mongolia, Montserrat, Myanmar, Nauru, Niger, Niue, Norfolk Island, North Korea, Palau, Papua New Guinea, Saint Barthelemy, Saint Kitts and Nevis, Saint Martin (Sint Maarten), Sierra Leone, Sudan (North and South), Suriname, Syria, Tajikistan, Timor-Leste, Togo, Turkmenistan, Uzbekistan, Western Sahara, Yemen
-Requires local license for specific countries:
Australia, Belgium, France, Germany, Japan, Spain, Turkey, UK

8.10.5 CardPay (Unlimit)
Supported countries:
Deposits only:
Nigeria, Congo, Cote d’Ivoire, Kenya, Zimbabve, Mozambique, Zambia, Botswana, Namibia, Kazakhstan, Mongolia, Uzbekistan, Papua New Guinea, Fiji, Bulgaria, Estonia, Slovakia, Slovenia, Andorra, Moldova, San Marino, Ukraine, Belarus, Salvador, Guatemala, Bolivia, Ecuador, Peru, Trinidad and Tobago
Deposits+Withdrawals:
Kazakhstan, Mongolia, Uzbekistan, Bulgaria, Estonia, Slovakia, Slovenia, Moldova, Belarus, Andorra, San Marino, Ukraine

8.10.6 Directa
Supported countries:
LATAM, SE Asia (China, Philippines, Thailand, Vietnam, Indonesia, Singapore), India, Canada, Japan, Kenya, Nigeria, Peru

8.10.7 Volt
Supported countries:
CURACAO – Germany, Netherlands, France, Austria, Ireland, Italy, Finland and Spain
MGA – Austria, Belgium, Germany, Spain, Finland, France, Great Britain, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal

8.10.8 Jeton
Restricted countries:
Restricted for Withdrawal
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Cuba, United States, Kosovo
Restricted for Deposit
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Lithuania, Cuba, United States, Kosovo

8.10.9 AccentPay (Monetix)
Restricted countries:
Afghanistan, Australia, Algeria, American Samoa, Barbados, Cambodia, Guam, Guatemala, Tuvalu, Uzbekistan, Russia, Singapore, Saudi Arabia, Ecuador, China, Indonesia, Iceland, Taiwan, Philippines, The Central African Republic, The Democratic People’s Republic of Korea, DR Congo, The Republic of the Congo, Guinea-Bissau, Iraq, Somalia, Mali, Libya, South Sudan, Sudan, Yemen, Belarus, Burundi, Cuba, Iran, Lebanon, Nicaragua, Syria, Venezuela, Zimbabwe, China, USA, UK (by agreement), Moldova, Canada (by agreement)

8.10.10 InPay.
Works only with withdrawals.
Restricted countries:
Botswana, Burundi, Ethiopia, Ghana, Ivory Coast, Libya, Nigeria, Tunisia, Zimbabwe, Afghanistan, Cambodia, Iran, Iraq, North Korea, Russian Federation, Saudi Arabia, Syria, Yemen, Denmark, France, Lithuania, Norway, Switzerland, Ukraine, United Kingdom, Bahamas, Cuba, Panama, Trinidad and Tobago, United States, Samoa, Puerto Rico, Kosovo, Venezuela.

8.10.11 EcoPayz
Blacklisted Countries:
Afghanistan, Angola, American Samoa, Azerbaijan, Brunei Darussalam, Bhutan, Botswana, Belarus, Cuba, Djibouti, Algeria, Western Sahara, Eritrea, Ethiopia, Micronesia, Federated States of Guatemala, Guam, Haiti, Iran, Kyrgyzstan, Cambodia, Kiribati, Korea (DPRK), Kazakhstan, Lao People’s Democratic Republic, Lebanon, Liberia, Lesotho, Libyan Arab Jamahiriya, Madagascar, Myanmar, Northern Mariana Islands, Nauru, Niue, Puerto Rico, Occupied Palestinian Territory, Sudan, the Federal Republic of Somalia, Syrian Arab Republic, Eswatini, Tajikistan, Tokelau, United States Minor Outlying Islands, United States, Virgin Islands, U.S., Viet Nam, Vanuatu, Yemen, Turkey.
Closed without a local license:
United Kingdom, Guadeloupe, Israel, Mayotte, Matrtinique, Singapore, United States, Sweden, Latvia, Australia, France + French colonies, Netherlands, Norway, Germany, Poland, Denmark, Bulgaria, Spain, Italy, Belgium, Portugal, Greece

8.10.12 Settlepay
Supported countries:
Ukraine channel – only UAH, only MC
Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Armenia, Ukraine, Turkmenistan.
Kazakhstan channel – only KZT
Armenia, Azerbaijan, Belarus, Uzbekistan, Kyrgyzstan, Moldova, Tajikistan, Kazakhstan, Australia, Belgium, Germany, Ireland, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Switzerland, France, Bulgaria, Hungary, Poland, Romania, Slovakia, Iceland, Denmark, Ukraine, Czech Republic, Latvia, Norway, Estonia, Finland, Sweden, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Greece, Italy, Spain, Macedonia, Malta, San Marino, Portugal, Serbia, Slovenia, Croatia, Montenegro, Georgia

8.10.13 Piastrix
Restricted countries:
Albania, Andorra, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

8.10.14 Xpate
EUR (WL+FTD) – Restricted for Burundi, Central African Republic, Cuba, Iran, Iraq, Libya, Lebanon, Noth Korea, Somalia, Sudan, Syria, Venezuela, Yemen, China, USA, Azerbaijan, Moldova, Nicaragua, Ukraine.
USD (WL only) – Restricted for Andorra, Anguilla, Antigua and Barbuda, Aruba, Antilles (Netherlands), Bahamas, Bahrain , Bermuda Islands, British Virgin Islands, Belize, Barbados, Gibraltar, Jersey, Dominica, Hong Kong (China), Cayman Islands, Cook Islands, Costa Rica, Guernsey, Grenada, Liberia, Liechtenstein, Maldives, Men Islands, Marshall Islands, Montserrat, Monaco, Macau (China), Nauru, Niue, Panama, Palau, Seychelles, St. Kitts and Nevis, Samoa, St. Vincent and the Grenadines, St. Lucia, Turks and Caicos Islands, Vanuatu, Virgin Islands (USA), Russia, Armenia, Azerbaijan
KZT (WL only) – Open for Kazakhstan only
RUB (WL only) – Open for Russia only (for payins Tinkoff cards are unavailable)

8.10.15 Sirenpay
Works only with deposits.
Restricted countries: Turkey, Iraq, Iran, Russia, Azerbaijan, Kazakhstan, Norway

8.10.16 Pradexx
Sofort Open: Austria, Belgium, Germany, Italy, Spain
Neosurf Open: Australia, New Zeeland, Canada, Benin, Burkina Faso, Burundi, Cameroun, Central African Republic, Chad, Congo Brazzaville, Democratic Republic of Congo, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea Bissau, Guinea Conakry, Ivory Coast, Kenya, Malawi, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome et Principe, Senegal, Sierra Leone, Tanzania, Togo, Uganda, Zambia and Zimbabwe

8.10.17 Exactly
Restricted countries:
Afghanistan, Armenia, Azerbaijan, Belize, Congo, Cote D’Ivoire, Czech Republic, Estonia, Guyana, Iran, Iraq, South Korea, North Korea, Latvia, Liberia, Lithuania, Myanmar, Puerto Rico, Somalia, Sudan, Syrian Arab Republic, Thailand, United Kingdom, United States, Viet Nam
Optional (can be opened upon request): Australia, Canada, New Zealand, Japan. Only MC, no VISA

8.10.18 Astropay
Worldwide available, with the exception of USA & Israel

8.10.19 Mifinity
Supported for eWallet Deposits/Withdrawal:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Canada, Mexico, Argentina, Brazil, Chile, Paraguay, Peru, Uruguay, Australia, New Zealand, China, India, Japan, Ghana, Kenya, Nigeria, South Africa
Supported for Bank Transfer Withdrawals:
Andorra, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, EthIopia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nepal, Netherlands, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

8.10.20 Pay4Fun
Supported only in Brasil

8.10.21 CoinsPaid
No restriction. Recommendation – not to work with countries where cryptocurrencies are prohibited.

8.10.22 eZeeWallet (EmerchantPay)
Supported countries:
Australia, Denmark, Finland, Norway, Sweden, Austria, Belgium, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Spain, Switzerland, United Kingdom
Restricted for deposits:
Israel, Saudi Arabia, Indonesia, Portugal, Botswana, Slovakia, Spain, Iceland, Poland, Greece, Lithuania, Jamaica, Nepal, Singapore, Czech Republic, Barbados, Vietnam, Zimbabwe, Hungary, Sao Tome and Principe, Trinidad and Tobago, Russian Federation, Mauritius, Uganda, China, Senegal, Guinea Bissau, Cuba, Bangladesh, Netherlands, Burma (Myanmar), Cambodia, Iraq, Belgium, Ukraine, Jordan, Slovenia, Turkey, Romania, France, Norway, Sweden, Yemen, Hong Kong, Canada, Australia, Italy, Iran, Burkina Faso, Croatia, United States, North Korea, United Arab Emirates, Germany, Ghana, Azerbaijan, Malaysia, Albania, Vanuatu, Sudan, Bahamas, India, Pakistan, Japan, Bulgaria, Oman, Nicaragua, Venezuela, Syria, Panama, Afghanistan, Thailand, Morocco, Latvia, United Kingdom, Malta

8.10.23 ZotaPay
Supported countries:
Vietnam, Indonesia, Cambodia, Myanmar, Thailand, Japan, China, Laos, India, Malaysia

9. BONUSES
9.1. BitBet24 reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by BitBet24 under regular circumstances.
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. BitBet24 has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by BitBet24. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the BitBet24 cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept byBitBet24.
9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. BitBet24 reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of BitBet24.
9.6. BitBet24 reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
9.7. If a player or a group of players are abusing casino bonuses BitBet24 has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:
i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance
ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility
iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at BitBet24.

10. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the USA, France, The Netherlands, the Dutch Caribbean Islands (Aruba, Curaçao and Sint Maarten), Bonaire, St Eustatius, Saba, Malta, United Kingdom, Latvia, Lithuania, Estonia, Germany, Austria, Czech Republic, Hungary, Serbia, Portugal, Spain, Ontario (Canada), Cyprus, Slovenia, Slovakia and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES
11.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
11.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.
11.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact support@bitbet24.com.
11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.

12. REMOTE GAMING OR BETTING
12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
13.1 The following practices (or any of them) in relation to the Services:
• abuse of bonuses or other promotions; and/or
• using unfair external factors or influences (commonly known as cheating); and/or
• taking unfair advantage (as defined below);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined below), constitute “Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
13.4 If:
13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
13.4.3 we become aware that You have “charged back" or denied any of the purchases or deposits that You made to Your Account; or
13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.
13.5 For the purposes of this paragraph 12:
13.5.1 “fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 “criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 “unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
13.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@bitbet24.com:
14.1.1 indicating Your wish to close Your Account; and
14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same. We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2 When You request closure of Your Account under paragraph 14.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.
14.3 Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.
14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US
14.6 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
14.7 Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
14.8 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33 and 35 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

SUSPENSION BY US
14.9 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES
15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS
16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;
16.1.2 if You are still in any doubt, contact support@bitbet24.com for clarification; and
16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE
18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a " Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App") is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

19. IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an “Error"
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.

21. EXCLUSION OF OUR LIABILITY
21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
21.3.1 LOSS OF DATA;
21.3.2 LOSS OF PROFITS;
21.3.3 LOSS OF REVENUE;
21.3.4 LOSS OF BUSINESS OPPORTUNITY;
21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
21.3.6 BUSINESS INTERRUPTION; OR
21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.

22. BREACH OF THE TERMS OF USE
22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or
22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.
22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
23.4 You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.
23.5 All intellectual property rights in the name “BitBet24", the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.

24. VIRUSES, HACKING AND OTHER OFFENCES
24.1 You shall not:
24.1.1 corrupt the Website;
24.1.2 attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
24.1.3 flood the Website with information, multiple submissions or “spam";
24.1.4 knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
24.1.5 interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
24.1.6 attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
24.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
24.3 Website is free from malicious software.

25. YOUR PERSONAL INFORMATION
25.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
25.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
25.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
25.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
25.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and
25.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
25.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.

26. USE OF ‘COOKIES’ ON THE WEBSITE
26.1 The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.
26.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.

27. COMPLAINTS AND NOTICES
27.1 No claim or dispute with regard to:
27.1.1 the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
27.1.2 a game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
27.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact support@bitbet24.com about Your complaint, which will be escalated as necessary within our Support team until resolution.
27.3 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
27.4 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
27.5 If there is no reaction on your complaint or notice from us or in your opinion the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organization contacting complaints@gaminglicences.com.

28. TRANSFER OF RIGHTS AND OBLIGATIONS
28.1 We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment"), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
28.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.

29. EVENTS OUTSIDE OUR CONTROL
29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).
29.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

30. WAIVER
30.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
30.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
30.3 No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.

31. SEVERABILITY
31.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
31.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.

32. ENTIRE AGREEMENT
32.1 The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.
32.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
32.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.

33. THIRD PARTY RIGHTS
33.1 Unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms. It is expressly forbidden for End Users to transfer any assets of the value of any kind to a third party, including but not limited, it is forbidden to transfer ownership of account(s), winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or of any other character. Such prohibition includes, but is not limited to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting either separately or in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way or shape of form.

34. LAW AND JURISDICTION
34.1 These Terms of Use shall (subject to paragraph 25.2) be governed by and interpreted in accordance with the laws of the Scotland, UK.

35. RESPONSIBLE GAMING/GAMBLING
35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting support@bitbet24.com.
35.2 In case you are concerned about your gambling practices there are a number of guidelines you may find useful:
35.2.1 try and establish limits for the amounts you want to wager or deposit.
35.2.2 consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
35.2.3 try not to let gambling interfere with your daily responsibilities.
35.3 Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.
35.4 You should always be aware, that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognising that you may be developing a gambling problem is the first step to regaining control.
35.5 Please bear in mind, that:
35.5.1 Gambling should be entertaining and not seen as a way of making money
35.5.2 you should avoid chasing losses
35.5.3 Only gamble what you can afford to lose
35.5.4 Keep track of time and the amount you spend gambling
35.6 If You require any information relating to this contact our Support support@bitbet24.com or view our Responsible Gambling section.
35.7 The Operator is committed to supporting Responsible Gambling initiatives. We suggest to visit www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.

36. LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.

37. CONTACTING US
The Operator can be contacted by e-mail support@bitbet24.com and/or telephone Please note that all calls may be recorded for training and security purposes. If You are concerned about your gambling practices there are a number of guidelines you may find useful:
• Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
• Try not to let gambling interfere with your daily responsibilities.
• Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
• Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
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1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

The following definitions are used in these terms and conditions:
“Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution" means the supervision institution of commercial gambling in Curacao;
“General Terms" means the terms and conditions set out in this document;
“Group" includes SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK and SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao. The division of competence of group companies is detailed in this Terms and Conditions;
“Operator" means Group of companies – SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao, license no. 8048/JAZ2015-035 (License Holder) and payment agent – SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK, being owned and fully controlled by the License Holder and acting under license agreement concluded with SG International N.V. The company SG International LP was founded in Scotland, UK, and laws of Scotland, UK apply to its activity;
“Payment Processor" means SG International LP, a company registered in 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK with registered company number SL023302;
“Privacy Policy" means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website" means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: bitbet24.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS
2. CONTRACTING PARTIES
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company SG International N.V. (hereinafter bitbet24.com), is a company operating www.bitbet24.com. Services are provided to card holder by SG International LP located at 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK. In the event of any inquiries and complaints, please direct them to SG International LP. SG International N.V. is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. 8048/JAZ2015-035. SG International N.V. and SG International LP, a limited partnership incorporated under the laws of Scotland, UK entered into a partnership agreement where the Parties agreed that SG International LP would act as an agent of SG International N.V. to promote products and services offered by SG International N.V. SG International LP is fully liable for any acts of their employees, agents or affiliated entities. SG International LP as Payment processor and SG International N.V. as Operator in these Terms and Conditions is referred to as BitBet24, bitbet24.com, “We", “Us", “Our", “Management", “Site" or “Company" that you enter contract with. The Player and registered Account Holder shall be referred to as “You", “Yours", “Customer" or “The Player".
2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE
3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.
3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account" or “Account“).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 click on Join Now on the Website and follow the on-screen instructions;or
4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
4.4 In opening Your Account You warrant that:
4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
4.4.3 gambling is not illegal in the territory where You reside;
4.4.4 You are legally able to enter into contracts;
4.4.5 You have not been excluded from gambling; and
4.4.6 You have not already had an Account closed by us for any reason.
4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
4.6. Netent
4.6.1 Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.6.2. Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.6.3. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
4.6.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.6.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.6.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
4.6.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
4.6.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
4.6.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 the name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – support@bitbet24.com.
5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
5.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
5.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
5.6 All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
• Each document must be sent as a separate image
• Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg When you take your picture:
• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
• Your picture must be in focus and all the text easy to read
• Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
• Your lighting must be good, to stop any glare don’t use flash


We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
6.1. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
6.2. What do I need to provide?
To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?
The quickest and easiest way to verify your account is online.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
• Open the email account that you used to register for our Website
• Open a new email, addressed to support@bitbet24.com
• Attach the photos
• Enter your account number or username in the ‘Subject’ bar at the top of your email
• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
• Your name and contact details, including a valid email address which needs to be unique to your account
• Your date of birth – you must be at least 18 years old
• A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
• Your betting currency and a deposit limit
• A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries:

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION


7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Support@bitbet24.com, details of which can be found in the Contact Us.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to support@bitbet24.com and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open section “Contact Us". List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.
8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary.
8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact support@bitbet24.com. Any confirmed reductions to your deposit limit will be of immediate effect.
8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee"), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
8.9 LIMITATIONS:
The min. size of deposit is 10 EUR.
The min. size of withdrawal is 10 EUR.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
8.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.
8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA, Australia, Hongkong, India, Indonesia, Japan, Korea, Malaysia, Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra, Austria, Belgium, Cyprus, Czech republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United kingdom

8.10.4 Skrill
-Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan, Angola, Barbados, Benin, Bonaire, Burkina Faso, Cape Verde, Cuba, Comoros, Djibouti, East Timor, Eritrea, Faroe Islands, French Polynesia, Gambia, Greenland, Grenada, Guadeloupe, Guyana, Iran, Iraq, Japan, Kyrgyzstan, Lao People’s Democratic Republic, Libya, Macao, Martinique, Namibia, Nauru, New Caledonia, Niger, North Korea, Palau, Reunion, Saint Barthelemy, Saint Martin (Sint Maarten), Samoa, South Sudan, Sudan, Suriname, Syria, Tajikistan, Togo, Turkmenistan, US Minor Outlying Islands
-Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan, Cuba, Eritrea, Iran, Iraq, Japan, Kyrgyzstan, Libya, North Korea, South Sudan, Sudan, Syria
-Restricted for Gaming and Binary:
American Samoa (relevant state licenses required), Brazil, Canada, China (Pr), Guam (relevant state licenses required), Hong Kong, Israel, Macao, Puerto Rico (relevant state licenses required), Northern Mariana Island (relevant state licenses required), Singapore, Turkey, United Arab Emirates, United States Of America, US Minor Outlying Islands, US Virgin Islands

8.10.5 Neteller
-Does not provide service to the following countries:
Afghanistan, Benin, Bonaire, Burundi, Central African Republic, Chad, China, Congo Republic, Crimea, Cuba, Djibouti, Equatorial Guinea, Eritrea, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lao People’s Democratic Republic, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mongolia, Montserrat, Myanmar, Nauru, Niger, Niue, Norfolk Island, North Korea, Palau, Papua New Guinea, Saint Barthelemy, Saint Kitts and Nevis, Saint Martin (Sint Maarten), Sierra Leone, Sudan (North and South), Suriname, Syria, Tajikistan, Timor-Leste, Togo, Turkmenistan, Uzbekistan, Western Sahara, Yemen
-Requires local license for specific countries:
Australia, Belgium, France, Germany, Japan, Spain, Turkey, UK

8.10.5 CardPay (Unlimit)
Supported countries:
Deposits only:
Nigeria, Congo, Cote d’Ivoire, Kenya, Zimbabve, Mozambique, Zambia, Botswana, Namibia, Kazakhstan, Mongolia, Uzbekistan, Papua New Guinea, Fiji, Bulgaria, Estonia, Slovakia, Slovenia, Andorra, Moldova, San Marino, Ukraine, Belarus, Salvador, Guatemala, Bolivia, Ecuador, Peru, Trinidad and Tobago
Deposits+Withdrawals:
Kazakhstan, Mongolia, Uzbekistan, Bulgaria, Estonia, Slovakia, Slovenia, Moldova, Belarus, Andorra, San Marino, Ukraine

8.10.6 Directa
Supported countries:
LATAM, SE Asia (China, Philippines, Thailand, Vietnam, Indonesia, Singapore), India, Canada, Japan, Kenya, Nigeria, Peru

8.10.7 Volt
Supported countries:
CURACAO – Germany, Netherlands, France, Austria, Ireland, Italy, Finland and Spain
MGA – Austria, Belgium, Germany, Spain, Finland, France, Great Britain, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal

8.10.8 Jeton
Restricted countries:
Restricted for Withdrawal
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Cuba, United States, Kosovo
Restricted for Deposit
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Lithuania, Cuba, United States, Kosovo

8.10.9 AccentPay (Monetix)
Restricted countries:
Afghanistan, Australia, Algeria, American Samoa, Barbados, Cambodia, Guam, Guatemala, Tuvalu, Uzbekistan, Russia, Singapore, Saudi Arabia, Ecuador, China, Indonesia, Iceland, Taiwan, Philippines, The Central African Republic, The Democratic People’s Republic of Korea, DR Congo, The Republic of the Congo, Guinea-Bissau, Iraq, Somalia, Mali, Libya, South Sudan, Sudan, Yemen, Belarus, Burundi, Cuba, Iran, Lebanon, Nicaragua, Syria, Venezuela, Zimbabwe, China, USA, UK (by agreement), Moldova, Canada (by agreement)

8.10.10 InPay.
Works only with withdrawals.
Restricted countries:
Botswana, Burundi, Ethiopia, Ghana, Ivory Coast, Libya, Nigeria, Tunisia, Zimbabwe, Afghanistan, Cambodia, Iran, Iraq, North Korea, Russian Federation, Saudi Arabia, Syria, Yemen, Denmark, France, Lithuania, Norway, Switzerland, Ukraine, United Kingdom, Bahamas, Cuba, Panama, Trinidad and Tobago, United States, Samoa, Puerto Rico, Kosovo, Venezuela.

8.10.11 EcoPayz
Blacklisted Countries:
Afghanistan, Angola, American Samoa, Azerbaijan, Brunei Darussalam, Bhutan, Botswana, Belarus, Cuba, Djibouti, Algeria, Western Sahara, Eritrea, Ethiopia, Micronesia, Federated States of Guatemala, Guam, Haiti, Iran, Kyrgyzstan, Cambodia, Kiribati, Korea (DPRK), Kazakhstan, Lao People’s Democratic Republic, Lebanon, Liberia, Lesotho, Libyan Arab Jamahiriya, Madagascar, Myanmar, Northern Mariana Islands, Nauru, Niue, Puerto Rico, Occupied Palestinian Territory, Sudan, the Federal Republic of Somalia, Syrian Arab Republic, Eswatini, Tajikistan, Tokelau, United States Minor Outlying Islands, United States, Virgin Islands, U.S., Viet Nam, Vanuatu, Yemen, Turkey.
Closed without a local license:
United Kingdom, Guadeloupe, Israel, Mayotte, Matrtinique, Singapore, United States, Sweden, Latvia, Australia, France + French colonies, Netherlands, Norway, Germany, Poland, Denmark, Bulgaria, Spain, Italy, Belgium, Portugal, Greece

8.10.12 Settlepay
Supported countries:
Ukraine channel – only UAH, only MC
Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Armenia, Ukraine, Turkmenistan.
Kazakhstan channel – only KZT
Armenia, Azerbaijan, Belarus, Uzbekistan, Kyrgyzstan, Moldova, Tajikistan, Kazakhstan, Australia, Belgium, Germany, Ireland, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Switzerland, France, Bulgaria, Hungary, Poland, Romania, Slovakia, Iceland, Denmark, Ukraine, Czech Republic, Latvia, Norway, Estonia, Finland, Sweden, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Greece, Italy, Spain, Macedonia, Malta, San Marino, Portugal, Serbia, Slovenia, Croatia, Montenegro, Georgia

8.10.13 Piastrix
Restricted countries:
Albania, Andorra, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

8.10.14 Xpate
EUR (WL+FTD) – Restricted for Burundi, Central African Republic, Cuba, Iran, Iraq, Libya, Lebanon, Noth Korea, Somalia, Sudan, Syria, Venezuela, Yemen, China, USA, Azerbaijan, Moldova, Nicaragua, Ukraine.
USD (WL only) – Restricted for Andorra, Anguilla, Antigua and Barbuda, Aruba, Antilles (Netherlands), Bahamas, Bahrain , Bermuda Islands, British Virgin Islands, Belize, Barbados, Gibraltar, Jersey, Dominica, Hong Kong (China), Cayman Islands, Cook Islands, Costa Rica, Guernsey, Grenada, Liberia, Liechtenstein, Maldives, Men Islands, Marshall Islands, Montserrat, Monaco, Macau (China), Nauru, Niue, Panama, Palau, Seychelles, St. Kitts and Nevis, Samoa, St. Vincent and the Grenadines, St. Lucia, Turks and Caicos Islands, Vanuatu, Virgin Islands (USA), Russia, Armenia, Azerbaijan
KZT (WL only) – Open for Kazakhstan only
RUB (WL only) – Open for Russia only (for payins Tinkoff cards are unavailable)

8.10.15 Sirenpay
Works only with deposits.
Restricted countries: Turkey, Iraq, Iran, Russia, Azerbaijan, Kazakhstan, Norway

8.10.16 Pradexx
Sofort Open: Austria, Belgium, Germany, Italy, Spain
Neosurf Open: Australia, New Zeeland, Canada, Benin, Burkina Faso, Burundi, Cameroun, Central African Republic, Chad, Congo Brazzaville, Democratic Republic of Congo, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea Bissau, Guinea Conakry, Ivory Coast, Kenya, Malawi, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome et Principe, Senegal, Sierra Leone, Tanzania, Togo, Uganda, Zambia and Zimbabwe

8.10.17 Exactly
Restricted countries:
Afghanistan, Armenia, Azerbaijan, Belize, Congo, Cote D’Ivoire, Czech Republic, Estonia, Guyana, Iran, Iraq, South Korea, North Korea, Latvia, Liberia, Lithuania, Myanmar, Puerto Rico, Somalia, Sudan, Syrian Arab Republic, Thailand, United Kingdom, United States, Viet Nam
Optional (can be opened upon request): Australia, Canada, New Zealand, Japan. Only MC, no VISA

8.10.18 Astropay
Worldwide available, with the exception of USA & Israel

8.10.19 Mifinity
Supported for eWallet Deposits/Withdrawal:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Canada, Mexico, Argentina, Brazil, Chile, Paraguay, Peru, Uruguay, Australia, New Zealand, China, India, Japan, Ghana, Kenya, Nigeria, South Africa
Supported for Bank Transfer Withdrawals:
Andorra, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, EthIopia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nepal, Netherlands, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

8.10.20 Pay4Fun
Supported only in Brasil

8.10.21 CoinsPaid
No restriction. Recommendation – not to work with countries where cryptocurrencies are prohibited.

8.10.22 eZeeWallet (EmerchantPay)
Supported countries:
Australia, Denmark, Finland, Norway, Sweden, Austria, Belgium, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Spain, Switzerland, United Kingdom
Restricted for deposits:
Israel, Saudi Arabia, Indonesia, Portugal, Botswana, Slovakia, Spain, Iceland, Poland, Greece, Lithuania, Jamaica, Nepal, Singapore, Czech Republic, Barbados, Vietnam, Zimbabwe, Hungary, Sao Tome and Principe, Trinidad and Tobago, Russian Federation, Mauritius, Uganda, China, Senegal, Guinea Bissau, Cuba, Bangladesh, Netherlands, Burma (Myanmar), Cambodia, Iraq, Belgium, Ukraine, Jordan, Slovenia, Turkey, Romania, France, Norway, Sweden, Yemen, Hong Kong, Canada, Australia, Italy, Iran, Burkina Faso, Croatia, United States, North Korea, United Arab Emirates, Germany, Ghana, Azerbaijan, Malaysia, Albania, Vanuatu, Sudan, Bahamas, India, Pakistan, Japan, Bulgaria, Oman, Nicaragua, Venezuela, Syria, Panama, Afghanistan, Thailand, Morocco, Latvia, United Kingdom, Malta

8.10.23 ZotaPay
Supported countries:
Vietnam, Indonesia, Cambodia, Myanmar, Thailand, Japan, China, Laos, India, Malaysia

9. BONUSES
9.1. BitBet24 reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by BitBet24 under regular circumstances.
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. BitBet24 has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by BitBet24. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the BitBet24 cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept byBitBet24.
9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. BitBet24 reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of BitBet24.
9.6. BitBet24 reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
9.7. If a player or a group of players are abusing casino bonuses BitBet24 has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:
i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance
ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility
iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at BitBet24.

10. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the USA, France, The Netherlands, the Dutch Caribbean Islands (Aruba, Curaçao and Sint Maarten), Bonaire, St Eustatius, Saba, Malta, United Kingdom, Latvia, Lithuania, Estonia, Germany, Austria, Czech Republic, Hungary, Serbia, Portugal, Spain, Ontario (Canada), Cyprus, Slovenia, Slovakia and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES
11.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
11.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.
11.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact support@bitbet24.com.
11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.

12. REMOTE GAMING OR BETTING
12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
13.1 The following practices (or any of them) in relation to the Services:
• abuse of bonuses or other promotions; and/or
• using unfair external factors or influences (commonly known as cheating); and/or
• taking unfair advantage (as defined below);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined below), constitute “Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
13.4 If:
13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
13.4.3 we become aware that You have “charged back" or denied any of the purchases or deposits that You made to Your Account; or
13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.
13.5 For the purposes of this paragraph 12:
13.5.1 “fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 “criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 “unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
13.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@bitbet24.com:
14.1.1 indicating Your wish to close Your Account; and
14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same. We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2 When You request closure of Your Account under paragraph 14.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.
14.3 Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.
14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US
14.6 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
14.7 Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
14.8 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33 and 35 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

SUSPENSION BY US
14.9 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES
15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS
16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;
16.1.2 if You are still in any doubt, contact support@bitbet24.com for clarification; and
16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE
18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a " Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App") is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

19. IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an “Error"
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.

21. EXCLUSION OF OUR LIABILITY
21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
21.3.1 LOSS OF DATA;
21.3.2 LOSS OF PROFITS;
21.3.3 LOSS OF REVENUE;
21.3.4 LOSS OF BUSINESS OPPORTUNITY;
21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
21.3.6 BUSINESS INTERRUPTION; OR
21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.

22. BREACH OF THE TERMS OF USE
22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or
22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.
22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
23.4 You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.
23.5 All intellectual property rights in the name “BitBet24", the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.

24. VIRUSES, HACKING AND OTHER OFFENCES
24.1 You shall not:
24.1.1 corrupt the Website;
24.1.2 attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
24.1.3 flood the Website with information, multiple submissions or “spam";
24.1.4 knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
24.1.5 interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
24.1.6 attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
24.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
24.3 Website is free from malicious software.

25. YOUR PERSONAL INFORMATION
25.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
25.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
25.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
25.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
25.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and
25.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
25.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.

26. USE OF ‘COOKIES’ ON THE WEBSITE
26.1 The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.
26.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.

27. COMPLAINTS AND NOTICES
27.1 No claim or dispute with regard to:
27.1.1 the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
27.1.2 a game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
27.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact support@bitbet24.com about Your complaint, which will be escalated as necessary within our Support team until resolution.
27.3 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
27.4 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
27.5 If there is no reaction on your complaint or notice from us or in your opinion the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organization contacting complaints@gaminglicences.com.

28. TRANSFER OF RIGHTS AND OBLIGATIONS
28.1 We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment"), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
28.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.

29. EVENTS OUTSIDE OUR CONTROL
29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).
29.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

30. WAIVER
30.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
30.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
30.3 No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.

31. SEVERABILITY
31.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
31.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.

32. ENTIRE AGREEMENT
32.1 The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.
32.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
32.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.

33. THIRD PARTY RIGHTS
33.1 Unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms. It is expressly forbidden for End Users to transfer any assets of the value of any kind to a third party, including but not limited, it is forbidden to transfer ownership of account(s), winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or of any other character. Such prohibition includes, but is not limited to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting either separately or in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way or shape of form.

34. LAW AND JURISDICTION
34.1 These Terms of Use shall (subject to paragraph 25.2) be governed by and interpreted in accordance with the laws of the Scotland, UK.

35. RESPONSIBLE GAMING/GAMBLING
35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting support@bitbet24.com.
35.2 In case you are concerned about your gambling practices there are a number of guidelines you may find useful:
35.2.1 try and establish limits for the amounts you want to wager or deposit.
35.2.2 consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
35.2.3 try not to let gambling interfere with your daily responsibilities.
35.3 Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.
35.4 You should always be aware, that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognising that you may be developing a gambling problem is the first step to regaining control.
35.5 Please bear in mind, that:
35.5.1 Gambling should be entertaining and not seen as a way of making money
35.5.2 you should avoid chasing losses
35.5.3 Only gamble what you can afford to lose
35.5.4 Keep track of time and the amount you spend gambling
35.6 If You require any information relating to this contact our Support support@bitbet24.com or view our Responsible Gambling section.
35.7 The Operator is committed to supporting Responsible Gambling initiatives. We suggest to visit www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.

36. LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.

37. CONTACTING US
The Operator can be contacted by e-mail support@bitbet24.com and/or telephone Please note that all calls may be recorded for training and security purposes. If You are concerned about your gambling practices there are a number of guidelines you may find useful:
• Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
• Try not to let gambling interfere with your daily responsibilities.
• Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
• Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
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1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

The following definitions are used in these terms and conditions:
“Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution" means the supervision institution of commercial gambling in Curacao;
“General Terms" means the terms and conditions set out in this document;
“Group" includes SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK and SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao. The division of competence of group companies is detailed in this Terms and Conditions;
“Operator" means Group of companies – SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao, license no. 8048/JAZ2015-035 (License Holder) and payment agent – SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK, being owned and fully controlled by the License Holder and acting under license agreement concluded with SG International N.V. The company SG International LP was founded in Scotland, UK, and laws of Scotland, UK apply to its activity;
“Payment Processor" means SG International LP, a company registered in 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK with registered company number SL023302;
“Privacy Policy" means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website" means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: bitbet24.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS
2. CONTRACTING PARTIES
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company SG International N.V. (hereinafter bitbet24.com), is a company operating www.bitbet24.com. Services are provided to card holder by SG International LP located at 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK. In the event of any inquiries and complaints, please direct them to SG International LP. SG International N.V. is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. 8048/JAZ2015-035. SG International N.V. and SG International LP, a limited partnership incorporated under the laws of Scotland, UK entered into a partnership agreement where the Parties agreed that SG International LP would act as an agent of SG International N.V. to promote products and services offered by SG International N.V. SG International LP is fully liable for any acts of their employees, agents or affiliated entities. SG International LP as Payment processor and SG International N.V. as Operator in these Terms and Conditions is referred to as BitBet24, bitbet24.com, “We", “Us", “Our", “Management", “Site" or “Company" that you enter contract with. The Player and registered Account Holder shall be referred to as “You", “Yours", “Customer" or “The Player".
2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE
3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.
3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account" or “Account“).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 click on Join Now on the Website and follow the on-screen instructions;or
4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
4.4 In opening Your Account You warrant that:
4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
4.4.3 gambling is not illegal in the territory where You reside;
4.4.4 You are legally able to enter into contracts;
4.4.5 You have not been excluded from gambling; and
4.4.6 You have not already had an Account closed by us for any reason.
4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
4.6. Netent
4.6.1 Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.6.2. Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.6.3. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
4.6.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.6.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.6.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
4.6.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
4.6.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
4.6.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 the name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – support@bitbet24.com.
5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
5.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
5.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
5.6 All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
• Each document must be sent as a separate image
• Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg When you take your picture:
• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
• Your picture must be in focus and all the text easy to read
• Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
• Your lighting must be good, to stop any glare don’t use flash


We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
6.1. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
6.2. What do I need to provide?
To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?
The quickest and easiest way to verify your account is online.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
• Open the email account that you used to register for our Website
• Open a new email, addressed to support@bitbet24.com
• Attach the photos
• Enter your account number or username in the ‘Subject’ bar at the top of your email
• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
• Your name and contact details, including a valid email address which needs to be unique to your account
• Your date of birth – you must be at least 18 years old
• A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
• Your betting currency and a deposit limit
• A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries:

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION


7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Support@bitbet24.com, details of which can be found in the Contact Us.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to support@bitbet24.com and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open section “Contact Us". List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.
8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary.
8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact support@bitbet24.com. Any confirmed reductions to your deposit limit will be of immediate effect.
8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee"), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
8.9 LIMITATIONS:
The min. size of deposit is 10 EUR.
The min. size of withdrawal is 10 EUR.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
8.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.
8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA, Australia, Hongkong, India, Indonesia, Japan, Korea, Malaysia, Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra, Austria, Belgium, Cyprus, Czech republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United kingdom

8.10.4 Skrill
-Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan, Angola, Barbados, Benin, Bonaire, Burkina Faso, Cape Verde, Cuba, Comoros, Djibouti, East Timor, Eritrea, Faroe Islands, French Polynesia, Gambia, Greenland, Grenada, Guadeloupe, Guyana, Iran, Iraq, Japan, Kyrgyzstan, Lao People’s Democratic Republic, Libya, Macao, Martinique, Namibia, Nauru, New Caledonia, Niger, North Korea, Palau, Reunion, Saint Barthelemy, Saint Martin (Sint Maarten), Samoa, South Sudan, Sudan, Suriname, Syria, Tajikistan, Togo, Turkmenistan, US Minor Outlying Islands
-Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan, Cuba, Eritrea, Iran, Iraq, Japan, Kyrgyzstan, Libya, North Korea, South Sudan, Sudan, Syria
-Restricted for Gaming and Binary:
American Samoa (relevant state licenses required), Brazil, Canada, China (Pr), Guam (relevant state licenses required), Hong Kong, Israel, Macao, Puerto Rico (relevant state licenses required), Northern Mariana Island (relevant state licenses required), Singapore, Turkey, United Arab Emirates, United States Of America, US Minor Outlying Islands, US Virgin Islands

8.10.5 Neteller
-Does not provide service to the following countries:
Afghanistan, Benin, Bonaire, Burundi, Central African Republic, Chad, China, Congo Republic, Crimea, Cuba, Djibouti, Equatorial Guinea, Eritrea, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lao People’s Democratic Republic, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mongolia, Montserrat, Myanmar, Nauru, Niger, Niue, Norfolk Island, North Korea, Palau, Papua New Guinea, Saint Barthelemy, Saint Kitts and Nevis, Saint Martin (Sint Maarten), Sierra Leone, Sudan (North and South), Suriname, Syria, Tajikistan, Timor-Leste, Togo, Turkmenistan, Uzbekistan, Western Sahara, Yemen
-Requires local license for specific countries:
Australia, Belgium, France, Germany, Japan, Spain, Turkey, UK

8.10.5 CardPay (Unlimit)
Supported countries:
Deposits only:
Nigeria, Congo, Cote d’Ivoire, Kenya, Zimbabve, Mozambique, Zambia, Botswana, Namibia, Kazakhstan, Mongolia, Uzbekistan, Papua New Guinea, Fiji, Bulgaria, Estonia, Slovakia, Slovenia, Andorra, Moldova, San Marino, Ukraine, Belarus, Salvador, Guatemala, Bolivia, Ecuador, Peru, Trinidad and Tobago
Deposits+Withdrawals:
Kazakhstan, Mongolia, Uzbekistan, Bulgaria, Estonia, Slovakia, Slovenia, Moldova, Belarus, Andorra, San Marino, Ukraine

8.10.6 Directa
Supported countries:
LATAM, SE Asia (China, Philippines, Thailand, Vietnam, Indonesia, Singapore), India, Canada, Japan, Kenya, Nigeria, Peru

8.10.7 Volt
Supported countries:
CURACAO – Germany, Netherlands, France, Austria, Ireland, Italy, Finland and Spain
MGA – Austria, Belgium, Germany, Spain, Finland, France, Great Britain, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal

8.10.8 Jeton
Restricted countries:
Restricted for Withdrawal
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Cuba, United States, Kosovo
Restricted for Deposit
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Lithuania, Cuba, United States, Kosovo

8.10.9 AccentPay (Monetix)
Restricted countries:
Afghanistan, Australia, Algeria, American Samoa, Barbados, Cambodia, Guam, Guatemala, Tuvalu, Uzbekistan, Russia, Singapore, Saudi Arabia, Ecuador, China, Indonesia, Iceland, Taiwan, Philippines, The Central African Republic, The Democratic People’s Republic of Korea, DR Congo, The Republic of the Congo, Guinea-Bissau, Iraq, Somalia, Mali, Libya, South Sudan, Sudan, Yemen, Belarus, Burundi, Cuba, Iran, Lebanon, Nicaragua, Syria, Venezuela, Zimbabwe, China, USA, UK (by agreement), Moldova, Canada (by agreement)

8.10.10 InPay.
Works only with withdrawals.
Restricted countries:
Botswana, Burundi, Ethiopia, Ghana, Ivory Coast, Libya, Nigeria, Tunisia, Zimbabwe, Afghanistan, Cambodia, Iran, Iraq, North Korea, Russian Federation, Saudi Arabia, Syria, Yemen, Denmark, France, Lithuania, Norway, Switzerland, Ukraine, United Kingdom, Bahamas, Cuba, Panama, Trinidad and Tobago, United States, Samoa, Puerto Rico, Kosovo, Venezuela.

8.10.11 EcoPayz
Blacklisted Countries:
Afghanistan, Angola, American Samoa, Azerbaijan, Brunei Darussalam, Bhutan, Botswana, Belarus, Cuba, Djibouti, Algeria, Western Sahara, Eritrea, Ethiopia, Micronesia, Federated States of Guatemala, Guam, Haiti, Iran, Kyrgyzstan, Cambodia, Kiribati, Korea (DPRK), Kazakhstan, Lao People’s Democratic Republic, Lebanon, Liberia, Lesotho, Libyan Arab Jamahiriya, Madagascar, Myanmar, Northern Mariana Islands, Nauru, Niue, Puerto Rico, Occupied Palestinian Territory, Sudan, the Federal Republic of Somalia, Syrian Arab Republic, Eswatini, Tajikistan, Tokelau, United States Minor Outlying Islands, United States, Virgin Islands, U.S., Viet Nam, Vanuatu, Yemen, Turkey.
Closed without a local license:
United Kingdom, Guadeloupe, Israel, Mayotte, Matrtinique, Singapore, United States, Sweden, Latvia, Australia, France + French colonies, Netherlands, Norway, Germany, Poland, Denmark, Bulgaria, Spain, Italy, Belgium, Portugal, Greece

8.10.12 Settlepay
Supported countries:
Ukraine channel – only UAH, only MC
Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Armenia, Ukraine, Turkmenistan.
Kazakhstan channel – only KZT
Armenia, Azerbaijan, Belarus, Uzbekistan, Kyrgyzstan, Moldova, Tajikistan, Kazakhstan, Australia, Belgium, Germany, Ireland, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Switzerland, France, Bulgaria, Hungary, Poland, Romania, Slovakia, Iceland, Denmark, Ukraine, Czech Republic, Latvia, Norway, Estonia, Finland, Sweden, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Greece, Italy, Spain, Macedonia, Malta, San Marino, Portugal, Serbia, Slovenia, Croatia, Montenegro, Georgia

8.10.13 Piastrix
Restricted countries:
Albania, Andorra, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

8.10.14 Xpate
EUR (WL+FTD) – Restricted for Burundi, Central African Republic, Cuba, Iran, Iraq, Libya, Lebanon, Noth Korea, Somalia, Sudan, Syria, Venezuela, Yemen, China, USA, Azerbaijan, Moldova, Nicaragua, Ukraine.
USD (WL only) – Restricted for Andorra, Anguilla, Antigua and Barbuda, Aruba, Antilles (Netherlands), Bahamas, Bahrain , Bermuda Islands, British Virgin Islands, Belize, Barbados, Gibraltar, Jersey, Dominica, Hong Kong (China), Cayman Islands, Cook Islands, Costa Rica, Guernsey, Grenada, Liberia, Liechtenstein, Maldives, Men Islands, Marshall Islands, Montserrat, Monaco, Macau (China), Nauru, Niue, Panama, Palau, Seychelles, St. Kitts and Nevis, Samoa, St. Vincent and the Grenadines, St. Lucia, Turks and Caicos Islands, Vanuatu, Virgin Islands (USA), Russia, Armenia, Azerbaijan
KZT (WL only) – Open for Kazakhstan only
RUB (WL only) – Open for Russia only (for payins Tinkoff cards are unavailable)

8.10.15 Sirenpay
Works only with deposits.
Restricted countries: Turkey, Iraq, Iran, Russia, Azerbaijan, Kazakhstan, Norway

8.10.16 Pradexx
Sofort Open: Austria, Belgium, Germany, Italy, Spain
Neosurf Open: Australia, New Zeeland, Canada, Benin, Burkina Faso, Burundi, Cameroun, Central African Republic, Chad, Congo Brazzaville, Democratic Republic of Congo, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea Bissau, Guinea Conakry, Ivory Coast, Kenya, Malawi, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome et Principe, Senegal, Sierra Leone, Tanzania, Togo, Uganda, Zambia and Zimbabwe

8.10.17 Exactly
Restricted countries:
Afghanistan, Armenia, Azerbaijan, Belize, Congo, Cote D’Ivoire, Czech Republic, Estonia, Guyana, Iran, Iraq, South Korea, North Korea, Latvia, Liberia, Lithuania, Myanmar, Puerto Rico, Somalia, Sudan, Syrian Arab Republic, Thailand, United Kingdom, United States, Viet Nam
Optional (can be opened upon request): Australia, Canada, New Zealand, Japan. Only MC, no VISA

8.10.18 Astropay
Worldwide available, with the exception of USA & Israel

8.10.19 Mifinity
Supported for eWallet Deposits/Withdrawal:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Canada, Mexico, Argentina, Brazil, Chile, Paraguay, Peru, Uruguay, Australia, New Zealand, China, India, Japan, Ghana, Kenya, Nigeria, South Africa
Supported for Bank Transfer Withdrawals:
Andorra, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, EthIopia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nepal, Netherlands, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

8.10.20 Pay4Fun
Supported only in Brasil

8.10.21 CoinsPaid
No restriction. Recommendation – not to work with countries where cryptocurrencies are prohibited.

8.10.22 eZeeWallet (EmerchantPay)
Supported countries:
Australia, Denmark, Finland, Norway, Sweden, Austria, Belgium, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Spain, Switzerland, United Kingdom
Restricted for deposits:
Israel, Saudi Arabia, Indonesia, Portugal, Botswana, Slovakia, Spain, Iceland, Poland, Greece, Lithuania, Jamaica, Nepal, Singapore, Czech Republic, Barbados, Vietnam, Zimbabwe, Hungary, Sao Tome and Principe, Trinidad and Tobago, Russian Federation, Mauritius, Uganda, China, Senegal, Guinea Bissau, Cuba, Bangladesh, Netherlands, Burma (Myanmar), Cambodia, Iraq, Belgium, Ukraine, Jordan, Slovenia, Turkey, Romania, France, Norway, Sweden, Yemen, Hong Kong, Canada, Australia, Italy, Iran, Burkina Faso, Croatia, United States, North Korea, United Arab Emirates, Germany, Ghana, Azerbaijan, Malaysia, Albania, Vanuatu, Sudan, Bahamas, India, Pakistan, Japan, Bulgaria, Oman, Nicaragua, Venezuela, Syria, Panama, Afghanistan, Thailand, Morocco, Latvia, United Kingdom, Malta

8.10.23 ZotaPay
Supported countries:
Vietnam, Indonesia, Cambodia, Myanmar, Thailand, Japan, China, Laos, India, Malaysia

9. BONUSES
9.1. BitBet24 reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by BitBet24 under regular circumstances.
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. BitBet24 has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by BitBet24. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the BitBet24 cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept byBitBet24.
9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. BitBet24 reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of BitBet24.
9.6. BitBet24 reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
9.7. If a player or a group of players are abusing casino bonuses BitBet24 has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:
i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance
ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility
iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at BitBet24.

10. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the USA, France, The Netherlands, the Dutch Caribbean Islands (Aruba, Curaçao and Sint Maarten), Bonaire, St Eustatius, Saba, Malta, United Kingdom, Latvia, Lithuania, Estonia, Germany, Austria, Czech Republic, Hungary, Serbia, Portugal, Spain, Ontario (Canada), Cyprus, Slovenia, Slovakia and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES
11.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
11.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.
11.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact support@bitbet24.com.
11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.

12. REMOTE GAMING OR BETTING
12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
13.1 The following practices (or any of them) in relation to the Services:
• abuse of bonuses or other promotions; and/or
• using unfair external factors or influences (commonly known as cheating); and/or
• taking unfair advantage (as defined below);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined below), constitute “Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
13.4 If:
13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
13.4.3 we become aware that You have “charged back" or denied any of the purchases or deposits that You made to Your Account; or
13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.
13.5 For the purposes of this paragraph 12:
13.5.1 “fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 “criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 “unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
13.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@bitbet24.com:
14.1.1 indicating Your wish to close Your Account; and
14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same. We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2 When You request closure of Your Account under paragraph 14.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.
14.3 Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.
14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US
14.6 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
14.7 Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
14.8 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33 and 35 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

SUSPENSION BY US
14.9 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES
15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS
16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;
16.1.2 if You are still in any doubt, contact support@bitbet24.com for clarification; and
16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE
18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a " Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App") is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

19. IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an “Error"
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.

21. EXCLUSION OF OUR LIABILITY
21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
21.3.1 LOSS OF DATA;
21.3.2 LOSS OF PROFITS;
21.3.3 LOSS OF REVENUE;
21.3.4 LOSS OF BUSINESS OPPORTUNITY;
21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
21.3.6 BUSINESS INTERRUPTION; OR
21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.

22. BREACH OF THE TERMS OF USE
22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or
22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.
22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
23.4 You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.
23.5 All intellectual property rights in the name “BitBet24", the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.

24. VIRUSES, HACKING AND OTHER OFFENCES
24.1 You shall not:
24.1.1 corrupt the Website;
24.1.2 attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
24.1.3 flood the Website with information, multiple submissions or “spam";
24.1.4 knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
24.1.5 interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
24.1.6 attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
24.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
24.3 Website is free from malicious software.

25. YOUR PERSONAL INFORMATION
25.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
25.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
25.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
25.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
25.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and
25.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
25.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.

26. USE OF ‘COOKIES’ ON THE WEBSITE
26.1 The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.
26.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.

27. COMPLAINTS AND NOTICES
27.1 No claim or dispute with regard to:
27.1.1 the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
27.1.2 a game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
27.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact support@bitbet24.com about Your complaint, which will be escalated as necessary within our Support team until resolution.
27.3 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
27.4 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
27.5 If there is no reaction on your complaint or notice from us or in your opinion the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organization contacting complaints@gaminglicences.com.

28. TRANSFER OF RIGHTS AND OBLIGATIONS
28.1 We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment"), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
28.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.

29. EVENTS OUTSIDE OUR CONTROL
29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).
29.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

30. WAIVER
30.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
30.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
30.3 No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.

31. SEVERABILITY
31.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
31.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.

32. ENTIRE AGREEMENT
32.1 The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.
32.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
32.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.

33. THIRD PARTY RIGHTS
33.1 Unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms. It is expressly forbidden for End Users to transfer any assets of the value of any kind to a third party, including but not limited, it is forbidden to transfer ownership of account(s), winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or of any other character. Such prohibition includes, but is not limited to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting either separately or in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way or shape of form.

34. LAW AND JURISDICTION
34.1 These Terms of Use shall (subject to paragraph 25.2) be governed by and interpreted in accordance with the laws of the Scotland, UK.

35. RESPONSIBLE GAMING/GAMBLING
35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting support@bitbet24.com.
35.2 In case you are concerned about your gambling practices there are a number of guidelines you may find useful:
35.2.1 try and establish limits for the amounts you want to wager or deposit.
35.2.2 consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
35.2.3 try not to let gambling interfere with your daily responsibilities.
35.3 Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.
35.4 You should always be aware, that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognising that you may be developing a gambling problem is the first step to regaining control.
35.5 Please bear in mind, that:
35.5.1 Gambling should be entertaining and not seen as a way of making money
35.5.2 you should avoid chasing losses
35.5.3 Only gamble what you can afford to lose
35.5.4 Keep track of time and the amount you spend gambling
35.6 If You require any information relating to this contact our Support support@bitbet24.com or view our Responsible Gambling section.
35.7 The Operator is committed to supporting Responsible Gambling initiatives. We suggest to visit www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.

36. LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.

37. CONTACTING US
The Operator can be contacted by e-mail support@bitbet24.com and/or telephone Please note that all calls may be recorded for training and security purposes. If You are concerned about your gambling practices there are a number of guidelines you may find useful:
• Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
• Try not to let gambling interfere with your daily responsibilities.
• Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
• Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
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1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

The following definitions are used in these terms and conditions:
“Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution" means the supervision institution of commercial gambling in Curacao;
“General Terms" means the terms and conditions set out in this document;
“Group" includes SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK and SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao. The division of competence of group companies is detailed in this Terms and Conditions;
“Operator" means Group of companies – SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao, license no. 8048/JAZ2015-035 (License Holder) and payment agent – SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK, being owned and fully controlled by the License Holder and acting under license agreement concluded with SG International N.V. The company SG International LP was founded in Scotland, UK, and laws of Scotland, UK apply to its activity;
“Payment Processor" means SG International LP, a company registered in 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK with registered company number SL023302;
“Privacy Policy" means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website" means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: bitbet24.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS
2. CONTRACTING PARTIES
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company SG International N.V. (hereinafter bitbet24.com), is a company operating www.bitbet24.com. Services are provided to card holder by SG International LP located at 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK. In the event of any inquiries and complaints, please direct them to SG International LP. SG International N.V. is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. 8048/JAZ2015-035. SG International N.V. and SG International LP, a limited partnership incorporated under the laws of Scotland, UK entered into a partnership agreement where the Parties agreed that SG International LP would act as an agent of SG International N.V. to promote products and services offered by SG International N.V. SG International LP is fully liable for any acts of their employees, agents or affiliated entities. SG International LP as Payment processor and SG International N.V. as Operator in these Terms and Conditions is referred to as BitBet24, bitbet24.com, “We", “Us", “Our", “Management", “Site" or “Company" that you enter contract with. The Player and registered Account Holder shall be referred to as “You", “Yours", “Customer" or “The Player".
2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE
3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.
3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account" or “Account“).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 click on Join Now on the Website and follow the on-screen instructions;or
4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
4.4 In opening Your Account You warrant that:
4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
4.4.3 gambling is not illegal in the territory where You reside;
4.4.4 You are legally able to enter into contracts;
4.4.5 You have not been excluded from gambling; and
4.4.6 You have not already had an Account closed by us for any reason.
4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
4.6. Netent
4.6.1 Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.6.2. Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.6.3. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
4.6.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.6.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.6.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
4.6.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
4.6.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
4.6.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 the name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – support@bitbet24.com.
5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
5.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
5.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
5.6 All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
• Each document must be sent as a separate image
• Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg When you take your picture:
• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
• Your picture must be in focus and all the text easy to read
• Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
• Your lighting must be good, to stop any glare don’t use flash


We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
6.1. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
6.2. What do I need to provide?
To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?
The quickest and easiest way to verify your account is online.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
• Open the email account that you used to register for our Website
• Open a new email, addressed to support@bitbet24.com
• Attach the photos
• Enter your account number or username in the ‘Subject’ bar at the top of your email
• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
• Your name and contact details, including a valid email address which needs to be unique to your account
• Your date of birth – you must be at least 18 years old
• A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
• Your betting currency and a deposit limit
• A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries:

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION


7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Support@bitbet24.com, details of which can be found in the Contact Us.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to support@bitbet24.com and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open section “Contact Us". List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.
8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary.
8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact support@bitbet24.com. Any confirmed reductions to your deposit limit will be of immediate effect.
8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee"), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
8.9 LIMITATIONS:
The min. size of deposit is 10 EUR.
The min. size of withdrawal is 10 EUR.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
8.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.
8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA, Australia, Hongkong, India, Indonesia, Japan, Korea, Malaysia, Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra, Austria, Belgium, Cyprus, Czech republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United kingdom

8.10.4 Skrill
-Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan, Angola, Barbados, Benin, Bonaire, Burkina Faso, Cape Verde, Cuba, Comoros, Djibouti, East Timor, Eritrea, Faroe Islands, French Polynesia, Gambia, Greenland, Grenada, Guadeloupe, Guyana, Iran, Iraq, Japan, Kyrgyzstan, Lao People’s Democratic Republic, Libya, Macao, Martinique, Namibia, Nauru, New Caledonia, Niger, North Korea, Palau, Reunion, Saint Barthelemy, Saint Martin (Sint Maarten), Samoa, South Sudan, Sudan, Suriname, Syria, Tajikistan, Togo, Turkmenistan, US Minor Outlying Islands
-Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan, Cuba, Eritrea, Iran, Iraq, Japan, Kyrgyzstan, Libya, North Korea, South Sudan, Sudan, Syria
-Restricted for Gaming and Binary:
American Samoa (relevant state licenses required), Brazil, Canada, China (Pr), Guam (relevant state licenses required), Hong Kong, Israel, Macao, Puerto Rico (relevant state licenses required), Northern Mariana Island (relevant state licenses required), Singapore, Turkey, United Arab Emirates, United States Of America, US Minor Outlying Islands, US Virgin Islands

8.10.5 Neteller
-Does not provide service to the following countries:
Afghanistan, Benin, Bonaire, Burundi, Central African Republic, Chad, China, Congo Republic, Crimea, Cuba, Djibouti, Equatorial Guinea, Eritrea, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lao People’s Democratic Republic, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mongolia, Montserrat, Myanmar, Nauru, Niger, Niue, Norfolk Island, North Korea, Palau, Papua New Guinea, Saint Barthelemy, Saint Kitts and Nevis, Saint Martin (Sint Maarten), Sierra Leone, Sudan (North and South), Suriname, Syria, Tajikistan, Timor-Leste, Togo, Turkmenistan, Uzbekistan, Western Sahara, Yemen
-Requires local license for specific countries:
Australia, Belgium, France, Germany, Japan, Spain, Turkey, UK

8.10.5 CardPay (Unlimit)
Supported countries:
Deposits only:
Nigeria, Congo, Cote d’Ivoire, Kenya, Zimbabve, Mozambique, Zambia, Botswana, Namibia, Kazakhstan, Mongolia, Uzbekistan, Papua New Guinea, Fiji, Bulgaria, Estonia, Slovakia, Slovenia, Andorra, Moldova, San Marino, Ukraine, Belarus, Salvador, Guatemala, Bolivia, Ecuador, Peru, Trinidad and Tobago
Deposits+Withdrawals:
Kazakhstan, Mongolia, Uzbekistan, Bulgaria, Estonia, Slovakia, Slovenia, Moldova, Belarus, Andorra, San Marino, Ukraine

8.10.6 Directa
Supported countries:
LATAM, SE Asia (China, Philippines, Thailand, Vietnam, Indonesia, Singapore), India, Canada, Japan, Kenya, Nigeria, Peru

8.10.7 Volt
Supported countries:
CURACAO – Germany, Netherlands, France, Austria, Ireland, Italy, Finland and Spain
MGA – Austria, Belgium, Germany, Spain, Finland, France, Great Britain, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal

8.10.8 Jeton
Restricted countries:
Restricted for Withdrawal
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Cuba, United States, Kosovo
Restricted for Deposit
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Lithuania, Cuba, United States, Kosovo

8.10.9 AccentPay (Monetix)
Restricted countries:
Afghanistan, Australia, Algeria, American Samoa, Barbados, Cambodia, Guam, Guatemala, Tuvalu, Uzbekistan, Russia, Singapore, Saudi Arabia, Ecuador, China, Indonesia, Iceland, Taiwan, Philippines, The Central African Republic, The Democratic People’s Republic of Korea, DR Congo, The Republic of the Congo, Guinea-Bissau, Iraq, Somalia, Mali, Libya, South Sudan, Sudan, Yemen, Belarus, Burundi, Cuba, Iran, Lebanon, Nicaragua, Syria, Venezuela, Zimbabwe, China, USA, UK (by agreement), Moldova, Canada (by agreement)

8.10.10 InPay.
Works only with withdrawals.
Restricted countries:
Botswana, Burundi, Ethiopia, Ghana, Ivory Coast, Libya, Nigeria, Tunisia, Zimbabwe, Afghanistan, Cambodia, Iran, Iraq, North Korea, Russian Federation, Saudi Arabia, Syria, Yemen, Denmark, France, Lithuania, Norway, Switzerland, Ukraine, United Kingdom, Bahamas, Cuba, Panama, Trinidad and Tobago, United States, Samoa, Puerto Rico, Kosovo, Venezuela.

8.10.11 EcoPayz
Blacklisted Countries:
Afghanistan, Angola, American Samoa, Azerbaijan, Brunei Darussalam, Bhutan, Botswana, Belarus, Cuba, Djibouti, Algeria, Western Sahara, Eritrea, Ethiopia, Micronesia, Federated States of Guatemala, Guam, Haiti, Iran, Kyrgyzstan, Cambodia, Kiribati, Korea (DPRK), Kazakhstan, Lao People’s Democratic Republic, Lebanon, Liberia, Lesotho, Libyan Arab Jamahiriya, Madagascar, Myanmar, Northern Mariana Islands, Nauru, Niue, Puerto Rico, Occupied Palestinian Territory, Sudan, the Federal Republic of Somalia, Syrian Arab Republic, Eswatini, Tajikistan, Tokelau, United States Minor Outlying Islands, United States, Virgin Islands, U.S., Viet Nam, Vanuatu, Yemen, Turkey.
Closed without a local license:
United Kingdom, Guadeloupe, Israel, Mayotte, Matrtinique, Singapore, United States, Sweden, Latvia, Australia, France + French colonies, Netherlands, Norway, Germany, Poland, Denmark, Bulgaria, Spain, Italy, Belgium, Portugal, Greece

8.10.12 Settlepay
Supported countries:
Ukraine channel – only UAH, only MC
Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Armenia, Ukraine, Turkmenistan.
Kazakhstan channel – only KZT
Armenia, Azerbaijan, Belarus, Uzbekistan, Kyrgyzstan, Moldova, Tajikistan, Kazakhstan, Australia, Belgium, Germany, Ireland, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Switzerland, France, Bulgaria, Hungary, Poland, Romania, Slovakia, Iceland, Denmark, Ukraine, Czech Republic, Latvia, Norway, Estonia, Finland, Sweden, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Greece, Italy, Spain, Macedonia, Malta, San Marino, Portugal, Serbia, Slovenia, Croatia, Montenegro, Georgia

8.10.13 Piastrix
Restricted countries:
Albania, Andorra, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

8.10.14 Xpate
EUR (WL+FTD) – Restricted for Burundi, Central African Republic, Cuba, Iran, Iraq, Libya, Lebanon, Noth Korea, Somalia, Sudan, Syria, Venezuela, Yemen, China, USA, Azerbaijan, Moldova, Nicaragua, Ukraine.
USD (WL only) – Restricted for Andorra, Anguilla, Antigua and Barbuda, Aruba, Antilles (Netherlands), Bahamas, Bahrain , Bermuda Islands, British Virgin Islands, Belize, Barbados, Gibraltar, Jersey, Dominica, Hong Kong (China), Cayman Islands, Cook Islands, Costa Rica, Guernsey, Grenada, Liberia, Liechtenstein, Maldives, Men Islands, Marshall Islands, Montserrat, Monaco, Macau (China), Nauru, Niue, Panama, Palau, Seychelles, St. Kitts and Nevis, Samoa, St. Vincent and the Grenadines, St. Lucia, Turks and Caicos Islands, Vanuatu, Virgin Islands (USA), Russia, Armenia, Azerbaijan
KZT (WL only) – Open for Kazakhstan only
RUB (WL only) – Open for Russia only (for payins Tinkoff cards are unavailable)

8.10.15 Sirenpay
Works only with deposits.
Restricted countries: Turkey, Iraq, Iran, Russia, Azerbaijan, Kazakhstan, Norway

8.10.16 Pradexx
Sofort Open: Austria, Belgium, Germany, Italy, Spain
Neosurf Open: Australia, New Zeeland, Canada, Benin, Burkina Faso, Burundi, Cameroun, Central African Republic, Chad, Congo Brazzaville, Democratic Republic of Congo, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea Bissau, Guinea Conakry, Ivory Coast, Kenya, Malawi, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome et Principe, Senegal, Sierra Leone, Tanzania, Togo, Uganda, Zambia and Zimbabwe

8.10.17 Exactly
Restricted countries:
Afghanistan, Armenia, Azerbaijan, Belize, Congo, Cote D’Ivoire, Czech Republic, Estonia, Guyana, Iran, Iraq, South Korea, North Korea, Latvia, Liberia, Lithuania, Myanmar, Puerto Rico, Somalia, Sudan, Syrian Arab Republic, Thailand, United Kingdom, United States, Viet Nam
Optional (can be opened upon request): Australia, Canada, New Zealand, Japan. Only MC, no VISA

8.10.18 Astropay
Worldwide available, with the exception of USA & Israel

8.10.19 Mifinity
Supported for eWallet Deposits/Withdrawal:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Canada, Mexico, Argentina, Brazil, Chile, Paraguay, Peru, Uruguay, Australia, New Zealand, China, India, Japan, Ghana, Kenya, Nigeria, South Africa
Supported for Bank Transfer Withdrawals:
Andorra, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, EthIopia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nepal, Netherlands, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

8.10.20 Pay4Fun
Supported only in Brasil

8.10.21 CoinsPaid
No restriction. Recommendation – not to work with countries where cryptocurrencies are prohibited.

8.10.22 eZeeWallet (EmerchantPay)
Supported countries:
Australia, Denmark, Finland, Norway, Sweden, Austria, Belgium, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Spain, Switzerland, United Kingdom
Restricted for deposits:
Israel, Saudi Arabia, Indonesia, Portugal, Botswana, Slovakia, Spain, Iceland, Poland, Greece, Lithuania, Jamaica, Nepal, Singapore, Czech Republic, Barbados, Vietnam, Zimbabwe, Hungary, Sao Tome and Principe, Trinidad and Tobago, Russian Federation, Mauritius, Uganda, China, Senegal, Guinea Bissau, Cuba, Bangladesh, Netherlands, Burma (Myanmar), Cambodia, Iraq, Belgium, Ukraine, Jordan, Slovenia, Turkey, Romania, France, Norway, Sweden, Yemen, Hong Kong, Canada, Australia, Italy, Iran, Burkina Faso, Croatia, United States, North Korea, United Arab Emirates, Germany, Ghana, Azerbaijan, Malaysia, Albania, Vanuatu, Sudan, Bahamas, India, Pakistan, Japan, Bulgaria, Oman, Nicaragua, Venezuela, Syria, Panama, Afghanistan, Thailand, Morocco, Latvia, United Kingdom, Malta

8.10.23 ZotaPay
Supported countries:
Vietnam, Indonesia, Cambodia, Myanmar, Thailand, Japan, China, Laos, India, Malaysia

9. BONUSES
9.1. BitBet24 reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by BitBet24 under regular circumstances.
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. BitBet24 has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by BitBet24. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the BitBet24 cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept byBitBet24.
9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. BitBet24 reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of BitBet24.
9.6. BitBet24 reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
9.7. If a player or a group of players are abusing casino bonuses BitBet24 has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:
i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance
ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility
iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at BitBet24.

10. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the USA, France, The Netherlands, the Dutch Caribbean Islands (Aruba, Curaçao and Sint Maarten), Bonaire, St Eustatius, Saba, Malta, United Kingdom, Latvia, Lithuania, Estonia, Germany, Austria, Czech Republic, Hungary, Serbia, Portugal, Spain, Ontario (Canada), Cyprus, Slovenia, Slovakia and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES
11.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
11.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.
11.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact support@bitbet24.com.
11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.

12. REMOTE GAMING OR BETTING
12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
13.1 The following practices (or any of them) in relation to the Services:
• abuse of bonuses or other promotions; and/or
• using unfair external factors or influences (commonly known as cheating); and/or
• taking unfair advantage (as defined below);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined below), constitute “Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
13.4 If:
13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
13.4.3 we become aware that You have “charged back" or denied any of the purchases or deposits that You made to Your Account; or
13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.
13.5 For the purposes of this paragraph 12:
13.5.1 “fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 “criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 “unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
13.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@bitbet24.com:
14.1.1 indicating Your wish to close Your Account; and
14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same. We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2 When You request closure of Your Account under paragraph 14.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.
14.3 Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.
14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US
14.6 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
14.7 Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
14.8 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33 and 35 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

SUSPENSION BY US
14.9 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES
15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS
16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;
16.1.2 if You are still in any doubt, contact support@bitbet24.com for clarification; and
16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE
18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a " Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App") is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

19. IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an “Error"
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.

21. EXCLUSION OF OUR LIABILITY
21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
21.3.1 LOSS OF DATA;
21.3.2 LOSS OF PROFITS;
21.3.3 LOSS OF REVENUE;
21.3.4 LOSS OF BUSINESS OPPORTUNITY;
21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
21.3.6 BUSINESS INTERRUPTION; OR
21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.

22. BREACH OF THE TERMS OF USE
22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or
22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.
22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
23.4 You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.
23.5 All intellectual property rights in the name “BitBet24", the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.

24. VIRUSES, HACKING AND OTHER OFFENCES
24.1 You shall not:
24.1.1 corrupt the Website;
24.1.2 attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
24.1.3 flood the Website with information, multiple submissions or “spam";
24.1.4 knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
24.1.5 interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
24.1.6 attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
24.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
24.3 Website is free from malicious software.

25. YOUR PERSONAL INFORMATION
25.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
25.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
25.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
25.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
25.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and
25.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
25.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.

26. USE OF ‘COOKIES’ ON THE WEBSITE
26.1 The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.
26.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.

27. COMPLAINTS AND NOTICES
27.1 No claim or dispute with regard to:
27.1.1 the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
27.1.2 a game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
27.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact support@bitbet24.com about Your complaint, which will be escalated as necessary within our Support team until resolution.
27.3 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
27.4 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
27.5 If there is no reaction on your complaint or notice from us or in your opinion the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organization contacting complaints@gaminglicences.com.

28. TRANSFER OF RIGHTS AND OBLIGATIONS
28.1 We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment"), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
28.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.

29. EVENTS OUTSIDE OUR CONTROL
29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).
29.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

30. WAIVER
30.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
30.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
30.3 No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.

31. SEVERABILITY
31.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
31.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.

32. ENTIRE AGREEMENT
32.1 The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.
32.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
32.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.

33. THIRD PARTY RIGHTS
33.1 Unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms. It is expressly forbidden for End Users to transfer any assets of the value of any kind to a third party, including but not limited, it is forbidden to transfer ownership of account(s), winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or of any other character. Such prohibition includes, but is not limited to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting either separately or in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way or shape of form.

34. LAW AND JURISDICTION
34.1 These Terms of Use shall (subject to paragraph 25.2) be governed by and interpreted in accordance with the laws of the Scotland, UK.

35. RESPONSIBLE GAMING/GAMBLING
35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting support@bitbet24.com.
35.2 In case you are concerned about your gambling practices there are a number of guidelines you may find useful:
35.2.1 try and establish limits for the amounts you want to wager or deposit.
35.2.2 consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
35.2.3 try not to let gambling interfere with your daily responsibilities.
35.3 Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.
35.4 You should always be aware, that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognising that you may be developing a gambling problem is the first step to regaining control.
35.5 Please bear in mind, that:
35.5.1 Gambling should be entertaining and not seen as a way of making money
35.5.2 you should avoid chasing losses
35.5.3 Only gamble what you can afford to lose
35.5.4 Keep track of time and the amount you spend gambling
35.6 If You require any information relating to this contact our Support support@bitbet24.com or view our Responsible Gambling section.
35.7 The Operator is committed to supporting Responsible Gambling initiatives. We suggest to visit www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.

36. LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.

37. CONTACTING US
The Operator can be contacted by e-mail support@bitbet24.com and/or telephone Please note that all calls may be recorded for training and security purposes. If You are concerned about your gambling practices there are a number of guidelines you may find useful:
• Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
• Try not to let gambling interfere with your daily responsibilities.
• Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
• Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
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1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

The following definitions are used in these terms and conditions:
“Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution" means the supervision institution of commercial gambling in Curacao;
“General Terms" means the terms and conditions set out in this document;
“Group" includes SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK and SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao. The division of competence of group companies is detailed in this Terms and Conditions;
“Operator" means Group of companies – SG International N.V., registration No. 137028, registered address is at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao, license no. 8048/JAZ2015-035 (License Holder) and payment agent – SG International LP, registration no. SL023302, address 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK, being owned and fully controlled by the License Holder and acting under license agreement concluded with SG International N.V. The company SG International LP was founded in Scotland, UK, and laws of Scotland, UK apply to its activity;
“Payment Processor" means SG International LP, a company registered in 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK with registered company number SL023302;
“Privacy Policy" means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website" means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: bitbet24.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS
2. CONTRACTING PARTIES
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company SG International N.V. (hereinafter bitbet24.com), is a company operating www.bitbet24.com. Services are provided to card holder by SG International LP located at 29d Bradshaw Street, Saltcoats, Scotland, United Kingdom, KA21 5HR, UK. In the event of any inquiries and complaints, please direct them to SG International LP. SG International N.V. is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. 8048/JAZ2015-035. SG International N.V. and SG International LP, a limited partnership incorporated under the laws of Scotland, UK entered into a partnership agreement where the Parties agreed that SG International LP would act as an agent of SG International N.V. to promote products and services offered by SG International N.V. SG International LP is fully liable for any acts of their employees, agents or affiliated entities. SG International LP as Payment processor and SG International N.V. as Operator in these Terms and Conditions is referred to as BitBet24, bitbet24.com, “We", “Us", “Our", “Management", “Site" or “Company" that you enter contract with. The Player and registered Account Holder shall be referred to as “You", “Yours", “Customer" or “The Player".
2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE
3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.
3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account" or “Account“).
4.2 In order to open Your Account for use with the Services, You can:
4.2.1 click on Join Now on the Website and follow the on-screen instructions;or
4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
4.4 In opening Your Account You warrant that:
4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
4.4.3 gambling is not illegal in the territory where You reside;
4.4.4 You are legally able to enter into contracts;
4.4.5 You have not been excluded from gambling; and
4.4.6 You have not already had an Account closed by us for any reason.
4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
4.6. Netent
4.6.1 Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.6.2. Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.6.3. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
4.6.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.6.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
4.6.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
4.6.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
4.6.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
4.6.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
5.1.1 the name and address You supply when opening Your Account are correct; and
5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.
5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – support@bitbet24.com.
5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.5.1 Your Account will be closed;
5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
5.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and
5.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
5.6 All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
• Each document must be sent as a separate image
• Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg When you take your picture:
• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
• Your picture must be in focus and all the text easy to read
• Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
• Your lighting must be good, to stop any glare don’t use flash


We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
6.1. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
6.2. What do I need to provide?
To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?
The quickest and easiest way to verify your account is online.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
• Open the email account that you used to register for our Website
• Open a new email, addressed to support@bitbet24.com
• Attach the photos
• Enter your account number or username in the ‘Subject’ bar at the top of your email
• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
• Your name and contact details, including a valid email address which needs to be unique to your account
• Your date of birth – you must be at least 18 years old
• A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
• Your betting currency and a deposit limit
• A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries:

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION


7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Support@bitbet24.com, details of which can be found in the Contact Us.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to support@bitbet24.com and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open section “Contact Us". List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.
8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary.
8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact support@bitbet24.com. Any confirmed reductions to your deposit limit will be of immediate effect.
8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee"), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
8.9 LIMITATIONS:
The min. size of deposit is 10 EUR.
The min. size of withdrawal is 10 EUR.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
8.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.
8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA, Australia, Hongkong, India, Indonesia, Japan, Korea, Malaysia, Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra, Austria, Belgium, Cyprus, Czech republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United kingdom

8.10.4 Skrill
-Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan, Angola, Barbados, Benin, Bonaire, Burkina Faso, Cape Verde, Cuba, Comoros, Djibouti, East Timor, Eritrea, Faroe Islands, French Polynesia, Gambia, Greenland, Grenada, Guadeloupe, Guyana, Iran, Iraq, Japan, Kyrgyzstan, Lao People’s Democratic Republic, Libya, Macao, Martinique, Namibia, Nauru, New Caledonia, Niger, North Korea, Palau, Reunion, Saint Barthelemy, Saint Martin (Sint Maarten), Samoa, South Sudan, Sudan, Suriname, Syria, Tajikistan, Togo, Turkmenistan, US Minor Outlying Islands
-Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan, Cuba, Eritrea, Iran, Iraq, Japan, Kyrgyzstan, Libya, North Korea, South Sudan, Sudan, Syria
-Restricted for Gaming and Binary:
American Samoa (relevant state licenses required), Brazil, Canada, China (Pr), Guam (relevant state licenses required), Hong Kong, Israel, Macao, Puerto Rico (relevant state licenses required), Northern Mariana Island (relevant state licenses required), Singapore, Turkey, United Arab Emirates, United States Of America, US Minor Outlying Islands, US Virgin Islands

8.10.5 Neteller
-Does not provide service to the following countries:
Afghanistan, Benin, Bonaire, Burundi, Central African Republic, Chad, China, Congo Republic, Crimea, Cuba, Djibouti, Equatorial Guinea, Eritrea, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lao People’s Democratic Republic, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mongolia, Montserrat, Myanmar, Nauru, Niger, Niue, Norfolk Island, North Korea, Palau, Papua New Guinea, Saint Barthelemy, Saint Kitts and Nevis, Saint Martin (Sint Maarten), Sierra Leone, Sudan (North and South), Suriname, Syria, Tajikistan, Timor-Leste, Togo, Turkmenistan, Uzbekistan, Western Sahara, Yemen
-Requires local license for specific countries:
Australia, Belgium, France, Germany, Japan, Spain, Turkey, UK

8.10.5 CardPay (Unlimit)
Supported countries:
Deposits only:
Nigeria, Congo, Cote d’Ivoire, Kenya, Zimbabve, Mozambique, Zambia, Botswana, Namibia, Kazakhstan, Mongolia, Uzbekistan, Papua New Guinea, Fiji, Bulgaria, Estonia, Slovakia, Slovenia, Andorra, Moldova, San Marino, Ukraine, Belarus, Salvador, Guatemala, Bolivia, Ecuador, Peru, Trinidad and Tobago
Deposits+Withdrawals:
Kazakhstan, Mongolia, Uzbekistan, Bulgaria, Estonia, Slovakia, Slovenia, Moldova, Belarus, Andorra, San Marino, Ukraine

8.10.6 Directa
Supported countries:
LATAM, SE Asia (China, Philippines, Thailand, Vietnam, Indonesia, Singapore), India, Canada, Japan, Kenya, Nigeria, Peru

8.10.7 Volt
Supported countries:
CURACAO – Germany, Netherlands, France, Austria, Ireland, Italy, Finland and Spain
MGA – Austria, Belgium, Germany, Spain, Finland, France, Great Britain, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal

8.10.8 Jeton
Restricted countries:
Restricted for Withdrawal
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Cuba, United States, Kosovo
Restricted for Deposit
Cape Verde, Central African Republic, Ethiopia, Libya, Somalia, Sudan, Afghanistan, Burma (Myanmar), Iran, Iraq, Israel, Russian Federation, North Korea, Syria, Yemen, Georgia, Latvia, Lithuania, Cuba, United States, Kosovo

8.10.9 AccentPay (Monetix)
Restricted countries:
Afghanistan, Australia, Algeria, American Samoa, Barbados, Cambodia, Guam, Guatemala, Tuvalu, Uzbekistan, Russia, Singapore, Saudi Arabia, Ecuador, China, Indonesia, Iceland, Taiwan, Philippines, The Central African Republic, The Democratic People’s Republic of Korea, DR Congo, The Republic of the Congo, Guinea-Bissau, Iraq, Somalia, Mali, Libya, South Sudan, Sudan, Yemen, Belarus, Burundi, Cuba, Iran, Lebanon, Nicaragua, Syria, Venezuela, Zimbabwe, China, USA, UK (by agreement), Moldova, Canada (by agreement)

8.10.10 InPay.
Works only with withdrawals.
Restricted countries:
Botswana, Burundi, Ethiopia, Ghana, Ivory Coast, Libya, Nigeria, Tunisia, Zimbabwe, Afghanistan, Cambodia, Iran, Iraq, North Korea, Russian Federation, Saudi Arabia, Syria, Yemen, Denmark, France, Lithuania, Norway, Switzerland, Ukraine, United Kingdom, Bahamas, Cuba, Panama, Trinidad and Tobago, United States, Samoa, Puerto Rico, Kosovo, Venezuela.

8.10.11 EcoPayz
Blacklisted Countries:
Afghanistan, Angola, American Samoa, Azerbaijan, Brunei Darussalam, Bhutan, Botswana, Belarus, Cuba, Djibouti, Algeria, Western Sahara, Eritrea, Ethiopia, Micronesia, Federated States of Guatemala, Guam, Haiti, Iran, Kyrgyzstan, Cambodia, Kiribati, Korea (DPRK), Kazakhstan, Lao People’s Democratic Republic, Lebanon, Liberia, Lesotho, Libyan Arab Jamahiriya, Madagascar, Myanmar, Northern Mariana Islands, Nauru, Niue, Puerto Rico, Occupied Palestinian Territory, Sudan, the Federal Republic of Somalia, Syrian Arab Republic, Eswatini, Tajikistan, Tokelau, United States Minor Outlying Islands, United States, Virgin Islands, U.S., Viet Nam, Vanuatu, Yemen, Turkey.
Closed without a local license:
United Kingdom, Guadeloupe, Israel, Mayotte, Matrtinique, Singapore, United States, Sweden, Latvia, Australia, France + French colonies, Netherlands, Norway, Germany, Poland, Denmark, Bulgaria, Spain, Italy, Belgium, Portugal, Greece

8.10.12 Settlepay
Supported countries:
Ukraine channel – only UAH, only MC
Kazakhstan, Belarus, Uzbekistan, Kyrgyzstan, Tajikistan, Armenia, Ukraine, Turkmenistan.
Kazakhstan channel – only KZT
Armenia, Azerbaijan, Belarus, Uzbekistan, Kyrgyzstan, Moldova, Tajikistan, Kazakhstan, Australia, Belgium, Germany, Ireland, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Switzerland, France, Bulgaria, Hungary, Poland, Romania, Slovakia, Iceland, Denmark, Ukraine, Czech Republic, Latvia, Norway, Estonia, Finland, Sweden, Albania, Andorra, Bosnia and Herzegovina, Vatican City, Greece, Italy, Spain, Macedonia, Malta, San Marino, Portugal, Serbia, Slovenia, Croatia, Montenegro, Georgia

8.10.13 Piastrix
Restricted countries:
Albania, Andorra, Antigua and Barbuda, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

8.10.14 Xpate
EUR (WL+FTD) – Restricted for Burundi, Central African Republic, Cuba, Iran, Iraq, Libya, Lebanon, Noth Korea, Somalia, Sudan, Syria, Venezuela, Yemen, China, USA, Azerbaijan, Moldova, Nicaragua, Ukraine.
USD (WL only) – Restricted for Andorra, Anguilla, Antigua and Barbuda, Aruba, Antilles (Netherlands), Bahamas, Bahrain , Bermuda Islands, British Virgin Islands, Belize, Barbados, Gibraltar, Jersey, Dominica, Hong Kong (China), Cayman Islands, Cook Islands, Costa Rica, Guernsey, Grenada, Liberia, Liechtenstein, Maldives, Men Islands, Marshall Islands, Montserrat, Monaco, Macau (China), Nauru, Niue, Panama, Palau, Seychelles, St. Kitts and Nevis, Samoa, St. Vincent and the Grenadines, St. Lucia, Turks and Caicos Islands, Vanuatu, Virgin Islands (USA), Russia, Armenia, Azerbaijan
KZT (WL only) – Open for Kazakhstan only
RUB (WL only) – Open for Russia only (for payins Tinkoff cards are unavailable)

8.10.15 Sirenpay
Works only with deposits.
Restricted countries: Turkey, Iraq, Iran, Russia, Azerbaijan, Kazakhstan, Norway

8.10.16 Pradexx
Sofort Open: Austria, Belgium, Germany, Italy, Spain
Neosurf Open: Australia, New Zeeland, Canada, Benin, Burkina Faso, Burundi, Cameroun, Central African Republic, Chad, Congo Brazzaville, Democratic Republic of Congo, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea Bissau, Guinea Conakry, Ivory Coast, Kenya, Malawi, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome et Principe, Senegal, Sierra Leone, Tanzania, Togo, Uganda, Zambia and Zimbabwe

8.10.17 Exactly
Restricted countries:
Afghanistan, Armenia, Azerbaijan, Belize, Congo, Cote D’Ivoire, Czech Republic, Estonia, Guyana, Iran, Iraq, South Korea, North Korea, Latvia, Liberia, Lithuania, Myanmar, Puerto Rico, Somalia, Sudan, Syrian Arab Republic, Thailand, United Kingdom, United States, Viet Nam
Optional (can be opened upon request): Australia, Canada, New Zealand, Japan. Only MC, no VISA

8.10.18 Astropay
Worldwide available, with the exception of USA & Israel

8.10.19 Mifinity
Supported for eWallet Deposits/Withdrawal:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Canada, Mexico, Argentina, Brazil, Chile, Paraguay, Peru, Uruguay, Australia, New Zealand, China, India, Japan, Ghana, Kenya, Nigeria, South Africa
Supported for Bank Transfer Withdrawals:
Andorra, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, EthIopia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nepal, Netherlands, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Rwanda, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, United Kingdom, Uruguay, Vietnam

8.10.20 Pay4Fun
Supported only in Brasil

8.10.21 CoinsPaid
No restriction. Recommendation – not to work with countries where cryptocurrencies are prohibited.

8.10.22 eZeeWallet (EmerchantPay)
Supported countries:
Australia, Denmark, Finland, Norway, Sweden, Austria, Belgium, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Spain, Switzerland, United Kingdom
Restricted for deposits:
Israel, Saudi Arabia, Indonesia, Portugal, Botswana, Slovakia, Spain, Iceland, Poland, Greece, Lithuania, Jamaica, Nepal, Singapore, Czech Republic, Barbados, Vietnam, Zimbabwe, Hungary, Sao Tome and Principe, Trinidad and Tobago, Russian Federation, Mauritius, Uganda, China, Senegal, Guinea Bissau, Cuba, Bangladesh, Netherlands, Burma (Myanmar), Cambodia, Iraq, Belgium, Ukraine, Jordan, Slovenia, Turkey, Romania, France, Norway, Sweden, Yemen, Hong Kong, Canada, Australia, Italy, Iran, Burkina Faso, Croatia, United States, North Korea, United Arab Emirates, Germany, Ghana, Azerbaijan, Malaysia, Albania, Vanuatu, Sudan, Bahamas, India, Pakistan, Japan, Bulgaria, Oman, Nicaragua, Venezuela, Syria, Panama, Afghanistan, Thailand, Morocco, Latvia, United Kingdom, Malta

8.10.23 ZotaPay
Supported countries:
Vietnam, Indonesia, Cambodia, Myanmar, Thailand, Japan, China, Laos, India, Malaysia

9. BONUSES
9.1. BitBet24 reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by BitBet24 under regular circumstances.
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. BitBet24 has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by BitBet24. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the BitBet24 cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept byBitBet24.
9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. BitBet24 reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of BitBet24.
9.6. BitBet24 reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
9.7. If a player or a group of players are abusing casino bonuses BitBet24 has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:
i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance
ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility
iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at BitBet24.

10. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the USA, France, The Netherlands, the Dutch Caribbean Islands (Aruba, Curaçao and Sint Maarten), Bonaire, St Eustatius, Saba, Malta, United Kingdom, Latvia, Lithuania, Estonia, Germany, Austria, Czech Republic, Hungary, Serbia, Portugal, Spain, Ontario (Canada), Cyprus, Slovenia, Slovakia and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES
11.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
11.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.
11.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact support@bitbet24.com.
11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.

12. REMOTE GAMING OR BETTING
12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
13.1 The following practices (or any of them) in relation to the Services:
• abuse of bonuses or other promotions; and/or
• using unfair external factors or influences (commonly known as cheating); and/or
• taking unfair advantage (as defined below);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined below), constitute “Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
13.4 If:
13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
13.4.3 we become aware that You have “charged back" or denied any of the purchases or deposits that You made to Your Account; or
13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.
13.5 For the purposes of this paragraph 12:
13.5.1 “fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 “criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 “unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
13.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@bitbet24.com:
14.1.1 indicating Your wish to close Your Account; and
14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same. We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2 When You request closure of Your Account under paragraph 14.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.
14.3 Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.
14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US
14.6 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
14.7 Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
14.8 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33 and 35 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

SUSPENSION BY US
14.9 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES
15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS
16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;
16.1.2 if You are still in any doubt, contact support@bitbet24.com for clarification; and
16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE
18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a " Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App") is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

19. IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an “Error"
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.

21. EXCLUSION OF OUR LIABILITY
21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
21.3.1 LOSS OF DATA;
21.3.2 LOSS OF PROFITS;
21.3.3 LOSS OF REVENUE;
21.3.4 LOSS OF BUSINESS OPPORTUNITY;
21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
21.3.6 BUSINESS INTERRUPTION; OR
21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.

22. BREACH OF THE TERMS OF USE
22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or
22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.
22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.