Big5Casino
3.5
Welcome Bonus:
100% up to C$500
+500 Free spins
Play
T&Cs Apply
New Customer Only

If you have received a bonus from Big5Casino you are bound by the following terms and conditions. Unlike other casinos, we have ensured the bonus terms are as clear as possible for the player, so you are kept informed of the exact requirements of your bonus and when you can withdraw your money.

These Terms and Conditions also cover any special events, promotional offers and affiliate programs whose offers may vary from the promotions on-site.

1. Bonus types

1.1 Big5Casino Animal Bonuses:

All players have an equal start with the Buffalo and are rewarded with 2 Casino Welcome Bonuses to choose from that include:
Buffalo Casino Bonus (Welcome Bonus) - 2 Bonuses to choose from:

100% up to €500 (minimum deposit €10)
or
100% up to €500 + 500 Free Spins (minimum deposit €55)
Unlock 50 Free Spins each day, for 10 consecutive days. These spins can be played on a select game.

As you Level-Up from one stage to the next an additional bonus is rewarded to compliment your journey:

Leopard Casino Bonus : 50% up to €150
Rhino Casino Bonus: 50% up to €200
Elephant Casino Bonus: 50% up to €250
Lion Casino Bonus:50% up to €300
The welcome bonus is credited to a player’s account and is activated by moving the slider to the ON position during the initial deposit.

Please see below following information regarding the welcome bonus package:

The Welcome Bonus is only available for new players with a unique account.
The desired Welcome Bonus can be chosen from the time of registration, and may be subject to change.
A Welcome Bonus may only be claimed once.
The Welcome Bonus is bound by minimum bet conditions, details of which can be found below.

1.2 Free bonuses

• In the event that you have received a free bonus (a no deposit bonus), the payout is limited to 10x the bonus amount. To verify your account and claim your winnings, a deposit must be made in the last 60 days or within 30 days after the claimed winnings. All currently offered deposit methods, except PaySafe, can be used to verify your account. All remaining free bonus winnings (requested to be withdrawn and/or remain in balance) exceeding maximum amount granted for payout will be waived.

• The payout for Free Spins is limited to a maximum of €25 per Free Spin campaign when issued as a No Deposit Bonus. When the Free Spins are given as a deposit incentive, the maximum is limited to €50 per Free Spins campaign.

1.3 Exclusions

Players from the following countries are excluded from all and any free bonus offers, sign-up bonus, no-deposit free spins offered with games and bonuses, free bonus-money and all and any affiliate(s) related bonus and free spins offers:

Bulgaria, all countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Romania, Slovakia, Spain.

This exclusion is valid for those players who never made a deposit and/or did not make a deposit in the last 30 days. If a group of games is not available for you, Big5Casino may decide at its own discretion to exchange the free spins for another game.

2. How to clear a bonus

You can clear your bonus for withdrawal by placing bets on any game type here at Big5Casino. Win or lose, the amount wagered will be automatically deducted from the minimum wager requirement. Once the wager requirement has been satisfied, you may withdraw the bonus amount and all bonus winnings.

Once you have fulfilled a percentage of your wagering requirement for you can request a payout. If you fulfilled 20% of your wagering requirements you can request a payout of over 20% of your balance!

As an example, if you deposited €100, claimed a €100 welcome bonus and after several game rounds you fulfilled 20% of the WR, if your balance is €1000, you can cash out €200 (20%).

3. Minimum bet conditions

3.1 Buy – off option!
Here at Big5Casino you can almost always request a payout even if you have not yet fulfilled all of your wagering requirements! You can request a payout for the share you have played through, so no nasty catches when you claim your bonus!

For example if you deposited €100 have also received a €100 bonus, if after several game rounds you fulfilled 80% of the WR, and your balance is now €1000, you can cash out €800 (80%), and the rest of the remaining WR will be bought off!

3.2 Casino and games
A minimum wager requirement is applied to bonuses. The minimum bet requirement for a 100% bonus is 30x (*Buy-off option applies!*) the bonus and deposit amount (unless otherwise stated). The minimum bet requirement for a bonus lower than 100% or in excess of the 100% is 60x the bonus amount. Each bet placed will reduce your minimum wager requirement.

Only slot machine games, Keno, Bingo and Scratch card games reduce your wager requirement (WR) at a 1 to 1 ratio. This means that your WR drops by 100% of the value of the bet placed. The WR reduces for different games as follows:

Slot games: 100%
Video poker: 15%
Roulette, live and table games: 10%
All other games: 20%
Sportsbook (explained below): 100%*

The minimum wagering requirements for a Free Spin campaign (no deposit free spin and/or deposit free spin campaign) is 60x the value of your Free Spin winnings.

"Whilst playing with a bonus, you will not be allowed to play: Beautiful Bones, Tower Quest, Dead or Alive, Blood Suckers, Bronco Spirit, Castle Builder, 1429 Uncharted Seas, Eye of the Kraken, Guns N' Roses Video Slots, Golden Beauty, Jackpot Jester 50000, Jurassic Park, Pearls of India, Reel Steal, Robin Hood: Shifting Riches, Scrooge, Sea Hunter, Secrets of Atlantis, Steam Tower, Terminator 2, The Wish Master, Wilderland, Tower Quest, Wild Times, Wizard Shop, 100 Bit Dice, Wild O Clock, 5 Families, Sky hunters, Solar King, Serengeti Kings, Book of 99, The Dog House Megaways, Wild Circus, Solar Queen, Lucky Showdown Hold'em Poker, Hold'em Poker 3, Hold'em Poker 2, Hold'em Poker, Solar Temple, Mystery Museum, Super Striker, Scudamore's Super Stakes, Jingle Spin, Immortal Romance, King of 3 Kingdoms, Jungle Spirit: Call of the Wild, Fat Rabbit, and Jimi Hendrix.

3.3 Sportsbook*
A sportsbook minimum wager requirement is 16x the bonus and deposit amount. Before a full withdrawal of the bonus amount and winnings can be made, wagers equalling 16x the original combined bonus and deposit amount must be made. If the received bonus is a ‘No Deposit Bonus’ or not matching up to the deposit value, an equivalent value will be used.

For example, if you deposit €100 and have also received a 100% Welcome Bonus of €100, you will have to wager €1600 before you can withdraw the full amount of your bonus. This means that the 16x play-through is for the total of your deposit and the bonus amount.

Odds must be equal to or greater than 1.8 to count towards the minimum wager requirement (WR). Bets made on odds lower than 1.8 will not count towards the WR. Each bet must be placed on an event with three or more potential outcomes. If the bonus amount is placed on more than one bet, each bet must be placed on different markets (i.e different bet types on one fixture or one bet type on different fixtures).

4. What you should know
4.1 If you wish to withdraw a bonus amount without having met the minimum wager requirements, you may choose a partial amount and the remainder of your balance will be set to zero. This is not reversible.

4.2 Bonus amounts and winnings are valid for 30 days, from the day of claiming. If you have not met the conditions of the bonus within this time, or made a partial withdrawal, the bonus will be forfeited.

4.3 Not all game types count 100% towards the minimum wager requirements, see above for an overview of each game type.

4.4 A player does not have to receive a bonus. If you feel that a bonus has been credited to your account accidentally, you will need to contact our support team before placing any bets with the bonus amount. The bonus and conditions will then be withdrawn.

4.5 If it is decided that a player or group is abusing a bonus, Big5Casino reserves the right to withdraw the bonus and conditions or close the player account without providing a reason.

4.6 Placing single bets equal to or in excess of 30% or more of the value of the User’s starting balance (deposit plus bonus) or a maximum of €8 per round and 50c per line, until the wagering requirements for that bonus have been met, is not permitted. This would also apply to any game feature where the total price exceeds 8 EUR.

4.7 All decisions regarding bonus abuse are final and consequences may be dealt without prior warning.

4.8 Big5Casino reserves the right to cancel or change the terms and conditions of a bonus at any time.

4.9 Wagering requirements and balances are given in the player lobby. This depends on the records received from the game providers and is meant as an indication only. In rare cases the amounts shown may differ from actual bets made. When a payout request is made the correct levels will be verified and a valid determination of your wager requirements and remaining amounts can be made.

The general Terms and Conditions of Big5Casino apply.
Pros
  • +1250 Slots
  • Easy signup form
  • Nearly 60 vendors
  • VIP program for loyal players
  • Casino + Sports
  • Play in CAD
  • Crypto casino
  • Licenced by MGA
Cons
  • Very low withdrawal limits
  • Difficult to set account limits
  • Bonus terms are not listed on promo page
  • Game lobby highly user unfriendly
  • Difficult live dealer casino navigation for Macbook/Safari users


    About Big5Casino

    Online casinos come up with all sorts of themes and names and don’t we just love the operators that built their websites around safari oriented themes. This explains why this website goes with the name of Big5Casino and why you’ll find all 5 Big Five (lion, leopard, rhino, elephant, and the buffalo) on this website, but it’s the lion who really steals the show. Whatever animal you prefer, Canadians have a complete online casino waiting for them that combines casino and sports on one platform, giving them a one-stop-solution. For casino and sports there are separate promotions which will make you feel welcome from the very beginning. Ready for your next safari? It’s time for our Big5Casino review.

    Casino Software

    With nearly 60 game providers Canadians who create their account at Big5Casino will have over 2200 games to their disposal. This casino is yet another brand by Condor Malta that gives their players an outstanding assortment of casino games where visitors can play their favourite slots, table games, jackpot slots, and live dealer games. As for the software providers Big5Casino has teamed up with, we found different leading studios including the likes of Relax Gaming, Microgaming, and Quickspin. NetEnt is not listed here, which is a pity as they are part of lobbies of Big5’s sister brands. Furthermore, Big Time Gaming, NetEnt, and Nolimit City are not part of their game lobby who we consider crucial names.

    Licenses, Safety, and Trustworthiness

    Big5Casino is a casino operator that works with a licence that is issued by the Malta Gaming Authority (MGA) which is about the strongest licence one could wish for. This licence has been obtained by Condor Malta, who were founded in 2012 and are a very experienced iGaming concern. Condor Malta now has 5 online casino brands operating throughout Europe, with some other brands being Casino Sieger and Lucky Bull Casino of which the latter has opened their virtual doors to people from Canada in recent years.

    As for web security, Big5Casino is fully secured with SSL encryption which makes sure your data is kept safe at all times as this casino follows the same safety procedure that is applied by banks and other financial institutions. In order to guarantee a safe environment and to comply with international standards, Big5 Casino adheres to Know Your Customer (KYC) and Anti-Money Laundering (AML) guidelines which means that transactions are double checked before they get paid out. An id-verification is therefore needed for the first withdrawal after which you should usually be able to enjoy instant payouts once performed. In your account you’ll have a clear overview of all the KYC-requirements this site works with.

    Responsible Play

    Big5Casino gives their players the chance to set your account limits. This is done upon sign up which we recommend you to do straightaway. We believe that this should be the first thing to do by every player in Canada, even before claiming your welcome bonus. If you choose not to set your limits you can also find this option in your online account, although we found it a bit difficult to find (Go to My Account > Wallet > Protection Settings). Here you’ll be able to set different limits with the most important options being Deposit Limit, Loss Limit, and Time Limitation. Do so for every limit you find relevant.

    Big5Casino Mobile Experience

    Our mobile experience at Big5Casino was just about right and in our opinion a lot better than our desktop visit. Although the same responsive website is used, we were able to visit a separate live casino lobby which wasn’t the case on a desktop device (using Safari and a Macbook). It happens every now and then that the mobile site is better than the desktop version and with so much mobile traffic we think that most players will enjoy their mobile casino and might make this their preferred way of accessing Big5 Casino.

    Casino Offerings

    Big5Casino gives us a very complete assortment featuring more than 2200 games. Whether you’re after jackpot games, table games, or regular slots, you’ll have plenty of options and game developers to choose from. A lot of popular slots are found here, powered by leading providers like Quickspin, Relax Gaming, Red Tiger Gaming, and Pragmatic Play, with a dominant role for the latter. In most categories, games by Pragmatic Play are highlighted although it is true that there aren’t a lot of game studios that enjoy so much popularity as this provider. The online casino lobby features 58 different providers, but we missed the names of the usual suspects like NetEnt, Playtech and Nolimit City.

    Table Games

    In the top menu there are several icons that guide you directly to the right lobby and the symbol that shows a playing card and dice will take you to the table games. The page lists several categories such as Blackjack, Poker, Baccarat, Roulette, Video Poker, Scratch Cards, and Other Games which are about all the table games we could think of ourselves. Live dealer games are unfortunately featured on the same page. This is not everything we have to say about the way their live dealer table games are presented as this is where it gets a bit messy. Anyway, some RNG games you’ll encounter here are:

    • American Blackjack (BetSoft).
    • Baccarat (Switch Studios).
    • VIP American Roulette (BetSoft).
    • Bingo 3000 (Zitro).
    • Jacks Or Better (Spearhead Studios).

    Live Casino

    Mixed feelings can be frustrating and this is what pretty much describes our visit to Big5Casino’s live dealer casino. Yes, you’ll find about 90+ games here and yes, they’re all powered by Pragmatic Play Live which is one of the leading providers in this segment, but boy, what is hard to access the live dealer casino. Insteading of putting them together in a separate live dealer lobby you’ll need to navigate through separate categories like “Roulette” and “Blackjack” instead where both RNG games and live dealer games are found. The button to the live dealer lobby is shown in Chromecast, but all Macbook + Safari users will have a problem here. We checked back on different days and on different Macbooks, different IP-addresses, and we all had the same problem. There are also very few game shows. We haven’t come across a lot of casino websites Canada that makes such a mess of their live dealer offer. Such a shame.

    • Sweet Bonanza Candyland (Pragmatic Play Live).
    • Blackjack One Live (Pragmatic Play Live).
    • Mega Sic Bo (Pragmatic Play Live).
    • Dragon Tiger Live (Pragmatic Play Live).
    • Andar Bahar Live (Pragmatic Play Live).

    Slots

    There are more than 2100 slot games at Big5Casino and numbers like these generally indicate that the casino meets Vernon’s quality standards as well. Some categories you’ll see here are “New”, “Popular”, “Summer”, and “Jackpots”, whilst selecting the games on a provider-level should also make you find your favourite games in an efficient way. What we mentioned about the live dealer lobby and the selection of table games applies for the slots section too: quality wise it is very good, but they’ll need to work on their presentation asap. Nevertheless, here are some of the most popular slot games you’ll find in this lobby:

    • Big Bass Splash (Pragmatic Play).
    • Sweet Bonanza (Pragmatic Play).
    • Immortal Romance Mega Moolah (Microgaming).
    • Gates of Olympus (Pragmatic Play).
    • Book of Dead (Play’n Go).

    Deposits and Withdrawals 

    Canadians that sign up at Big5Casino will immediately be directed to the deposit page where they will find a number of payment solutions to their disposal. This includes a mix of traditional payment solutions and modern payment methods such as crypto currency, prepaid vouchers, and e-wallets. Upon account creation your settings will include Canadian dollars as your favourite currency and bonuses are also offered in CAD.

    You’ll need at least C$ 15 to make a deposit at Big5Casino as this is the minimum deposit.

    The maximum withdrawal per month, however, is capped at $5000 American dollars, €5000, or the equivalent amount in CAD. This is very low and we definitely see this as a reason not to sign up at this casino, at least for players who pursue big wins. Speed-wise we don’t have a lot to complain about which isn’t very surprising considering the different e-wallets and crypto wallets they work with at this casino. After the KYC-check you will be able to enjoy immediate payouts which is something most players will enjoy.

    Canada Welcome Offer at Big5Casino

    When it comes to casino bonuses, most casinos don’t offer separate bonuses for casino, live casino, and sports, but we’re happy to let you know that Big5Casino went ahead and separated the different platforms. Your welcome bonus at Big5Casino gives you a 100% welcome bonus of up to C$ 500 + 500 Free spins which can be used for both casino and live casino games. There is also a separate welcome pack for those that prefer sports:

    • 100% Welcome Deposit Casino Bonus: up to C$ 500 + 500 Free Spins.
      • Wagering contributions: slots: 100%.
      • Live casino: 20%.
    • 100% Sports Bonus: up to C$ 150.

    Bear in mind that casinos by Condor Malta Ltd aren’t very transparent about their bonus terms which is why you won’t find them listed on the promotions page. Instead, you’ll need to scroll down and go to the footer. Here you’ll see an overview of the bonus terms which are divided into the casino bonus terms and the sports bonus terms. Something else we didn’t like about these terms and conditions is that these haven’t been adapted to the Canadian market, but are shown in Euros instead. This is rather confusing and is yet another major drawback of this casino.

    Other Bonuses

    There are different weekly bonuses that are offered for both casino games and sports betting. The promotions are often tournament oriented and pre-announced on the promotions page so that you won’t miss anything coming up. As the other bonuses tend to vary we recommend you to check back every once in a while. Most bonuses are casino oriented, so sportsbook lovers will be a little less lucky in this aspect. There is also an archive of previously offered bonuses. This should give you an idea of what to expect.

    Loyalty Program

    Other than its sister brands, Big5Casino doesn’t offer a loyalty program which may be disappointing to players who are familiar with other brands by Condor Malta Ltd. We have a strong preference for operators that work with loyalty programs although it might just turn out relaxing not having to worry about any gifts or other perks that are usually tied to deposits. This makes it a lot easier to focus on what it’s all really about: playing slots or other casino games. You won’t be pushed by the casino to keep on making deposits.

    Customer Support Experience

    Big5Casino offers a few options to get in touch with Big5Casino’s customer service agents, either via email or live chat. This can be done if you click on the Support button which can be found on the right hand side of your screen. The email form is already displayed on your screen while sending an email to support@big5casino.com serves the same objective. A click on the live chat button will connect you to the live chat agents too.

    We went ahead and tested the live chat service and we’re glad to let you know that our own experience was very good. During our two live chat sessions we were promptly helped and we found their live agents to be both friendly and professional.

    Would we recommend Big5Casino Canada?

    Yes, Vernons recommends Big5Casino, although we have to say that the drawbacks we came across during our review really need to be taken care of very soon. We’re thus not fully convinced this website is the best option for Canadian players and would suggest you sign up at their sister brand LuckyBull Casino instead. Still, Big5Casino offers a service that is good enough for our review team to recommend them as the amount of games is just about right, customer service performs well, and our mobile experience was fine too.

    The lobbies and the bonus terms, however, are a complete mess if you allow us to be so frank. We haven’t seen a lot of casinos that fail to present their live casino like Big5Casino whilst the casino lobby could include some better categories as well. On a mobile, everything looks just fine, so no complaints here. Smartphone users also won’t need to download an app which saves them time and space on their phone. We also expected a bit more from their theme as the Big 5 do get some attention on this platform, but should normally enjoy a lot more status on a website with a name like Big5Casino.

    What we did enjoy was their MGA licence which is about the best licence one can obtain while you can also freely deposit and withdraw your money in crypto currency like bitcoin. With their reputed MGA-licence and part of Condor Malta Ltd, we believe we’ve got enough reason to label this casino as trustworthy. Different from most other MGA-casinos, users can deposit and withdraw their funds in crypto currency which will appeal to a lot of players, especially in Canada, where crypto currency has gained a lot of popularity.

    Overall, we believe that Condor Malta has shown to be an operator that is capable of marketing their websites effectively around the world and for Canadians looking for a casino + sportsbook under one roof, they will be able to enjoy a complete gambling site at Big5Casino. Launched in 2018, this is yet another casino website that has managed to survive the first fews years which are crucial for an online casino’s long term success. We’re just not sure if they can keep up with their competitors if they don’t take care of their weak points. For now, we would recommend you to sign up and see for yourself whether this casino suits your needs. Their bonuses are convincing enough to give it a chance.

    jonassVernons.com author
    Big5Casino
    Welcome Bonus:
    100% up to C$500 Plus 500 Free spins!
    3.5 rating
    3.5/5
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