- Great customer support
- Up to 1000 games to play
- Up to 20 different providers are available
- Lack of variety in banking options
Tortuga Casino collaborates with 20 different game providers in order to provide up to 1000 games. The casino has games from industry giants like NetEnt, Microgaming and Evolution Gaming. Apart from these, players can also find games from other providers like Betsoft, Red Tiger Gaming, and others.
The casino boasts attractive graphics and is simple to use. When players use the online casino, this results in a very user-friendly experience.
If you know what games you want to play, you can search for them by type, title, or provider, and there’s even a section dedicated to the different gaming categories.
Licenses, Safety, and Trustworthiness
The casino is owned by Azurolongo NV. Because of the site’s youth, there aren’t many of them yet, but Tortuga Casino’s views on the security of this new platform are unanimous and confirm all we’ve always thought of Azurolongo NV.
The emblem of its 256-bit SSL certification provided and validated by Digicert, in addition to the Curaçao licence whose references are real, is highly reassuring on the home page. As a result, all financial transactions are secure.
Another big plus is the ability to set limits utilizing customizable game moderators as soon as the account is created. This backs up our Tortuga assessments and initial thoughts of the house’s seriousness.
The casino has great mobile compatibility and it shows. The casino does not have a mobile app but if we are being honest, you do not even need one. This is so because the casino’s website works perfectly fine on mobile browsers. There is nothing that you need to download as everything is pre-loaded for you.
All the games have a great resolution even on mobile. This guarantees that the quality of your gaming will not be disrupted even when on mobile. Whether you are on chrome, safari, or even opera the Tortuga website will work seamlessly. So, for all the players who like to play on the go, this is great news!
Let’s talk about the real deal now. What does Tortuga have to offer? Well, when you enter the casino, you will see that casino bonuses are the one part where Tortuga has been able to do a brilliant job. There are various different types of games you can play from slots, table games to jackpots. There is also an amazing live casino that will leave you feeling like you’re at a physical casino only.
Table Games are a classic. If you don’t like table games, you could always go back to table games and play them. However, the casino only offers one table game which is Lightning Roulette, yes it is odd. However, this lack of variety is fulfilled in the live casino section which we will talk about next!
The live casino section, fortunately, does not disappoint. There is a fair variety of everything at the casino. Players can enjoy different variations of Blackjack, Roulette as well as Baccarat. Apart from these classics, players can also play different game show-themed games like Crash or Cash, Mega Ball, Crazy Time, and others.
There is a special VIP section at the live casino wherein you can play the VIP live dealer games. These games are only available for players who are a part of the VIP club. These games have a high stake and are suitable only for high rollers.
The only provider of the live dealer games at Tortuga Casino is Evolution Gaming.
The collection of games at Tortuga is highly skewed towards slots. So if you are a slot lover, you are in for a gala time. There are hundreds of slots on display and these have also been divided into different categories like bonus buys, jackpots, new releases, and favorites. The favorite section being where you can add your all-time favorite slot games.
Some of the slots that you can play at the casino are Cherry Pop, Vault of Fortune, The Hand of Midas, Hyperbust, and many others.
Deposits and Withdrawals
The deposit and withdrawals section is where Tortuga casino disappoints a bit. We say this because the casino has very little to offer when it comes to banking options. To be precise the deposit options available are:
For withdrawals, only bank transfer is available. That is a huge bummer as in today’s day and age people rarely prefer bank transfers, especially for withdrawals.
One good thing is that deposits are instant at the casino, this means that you can play as soon as the money leaves your bank account. Since withdrawals happen with Bank transfers, it is a long process. The casino takes up to 24 business hours to process your withdrawal request and after that depending on the bank, it takes 4 to 5 days for the amount to reflect in your account.
Keeping holidays and weekends in mind, you could say about 10 days are needed for the withdrawals to be completed. It is also advised that all must verify their account before making their first-ever withdrawal because that helps in ensuring a smooth withdrawal.
Payments on this casino are completely secure and safe to use; the casino employs 128-bit encryption to ensure that your money, whether deposited or withdrawn, is always safe.
The welcome offer at Tortuga Casino could never disappoint you. Moreover, this bonus is unique in the way that you have the option of choosing from two different welcome offers. These two offers are called Sailor and the Commander offer. Here is what all entails in these offers:
Under the Sailor offer, you get a 110% match-up bonus on every C$10 you deposit. So for example, if you deposit C$100, the bonus you will get is C$110, so now you have C$210 to play with.
Under the Commander offer, you get a C$400 bonus and along with that a 14 day VIP Club Trial. The least amount that needs to be deposited for this offer is C$300. So for example, if you deposit C$500, you get a bonus of C$400 and now you have C$900 to play with.
The terms and conditions for this bonus are:
- The bonus amount for both bonuses must be wagered at least 40 times.
- When using a bonus in the casino games, the max bet allowed (until the full wagering requirements are met) is C$5 or currency equivalent per bet line and C$0.50 or currency equivalent per bet line (until the full wagering requirements are met).
- When playing with a bonus, you are not allowed to bet more than 25% of your total balance on a single game round.
- If wagering requirements are not met, all bonus money will expire 14 days after it is credited.
VIP and Loyalty Program
Yes, you read the heading right. The casino has once again outdone itself by providing not just a stunning VIP program but also a loyalty program. Let’s talk about both of these programs now:
The loyalty program at Tortuga Casino is called ‘Circle of Faithfulness’. Yes, they are extra like that! This establishment’s Circle of the Faithful allows you to gradually gain access to various chests with the goal of eventually reaching the Platinum Chest, which contains the most incredible treasures. Every C$100 wagered earns you a point, bringing you closer to the next loot. You earn bonuses and free spins at every stage of this adventure. In short, it is the good old loyalty scheme where each ‘level’ is called ‘chests’.
The VIP program is quite interesting. If you are already a VIP at some casino, you can apply to become a VIP at Tortuga. If not, you will be invited to the VIP club by the casino itself. To give you a glimpse into the VIP world, the casino also provides you a 14 Day Trial along with the Commander Bonus offer.
There are three levels in the VIP club as well. These are Bronze, Silver, and Gold. As the level increases, you keep getting more and more benefits. The benefits are 24/7 VIP chat service, increased payout limits, prioritized withdrawals, special birthday bonuses, VIP managers, and exclusive bonuses.
Customer Support Experience
Coming to customer support, we believe that it is important for an online casino to have excellent customer support. Fortunately, Tortuga passes this bar. The customer support at the casino is fairly decent.
There are three different modes of customer support available. The first one is Live chat, then you have an email and FAQ section. Talking about Live Chat first, it is only available to you once you have registered at the casino. That is a bummer, however, once registered this live chat is available from 10 am to 10 pm.
The email support mode has a response time of 24-48 hours and sometimes more as well. Finally, the FAQ section at the casino is extremely helpful and detailed as well. Rest assured that the customer support people are super friendly, professional, and have answers to almost all your questions. Overall, the customer support is decent enough to solve any problems you run into.
To end the review, we would say that Tortuga Casino is fairly new and this is why it lacks some things like enough table games and banking options. Apart from these two things, the casino has managed to do a great job. The choice of bonus offers is a strong move and also something that is unheard of. The same goes for offering both loyalty and VIP programs.
Overall, we would say that Tortuga is a must-try if you are looking to start your online casino journey or if looking for a new casino altogether.